Why won't my Sonos Play 5 connect to my Plex server?
I have posted on here before about the problem I am having with my Sonos Play5 not connecting to my Plex server. I add Plex to the Sonos music service, link it via the Plex code which gives me a green tick to say it is now linked but when I try to open my Plex music folder to play I get the "unable to connect to this server" screen. I have checked that the Plex remote access is on with a green tick but it makes no difference Sonos still won't connect. For a while, it did work if I was on my VPN connection but even that now no longer works. I have had several emails with Sonos support but they have been unable to come up with a fix. The frustrating thing is the Plex easily connects quite happily with other devices just not the Sonos. I am at my wit's end so not knowing how to move forward with this problem I have been reading advice avidly on here and on the Sonos forum and some have talked about port forwarding via the router as a possible solution but I have never done that before and not sure about how to do it. Could I ask if any member or Plex expert if they could advise me if port forwarding could be an answer and how to go about it? I do know how to access my Arris TG2492LG router but then I am lost and I am scared to change anything in case I mess up my internet connection. The Sonos is using my local home wifi. Many thanks