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WD My cloud home - Plex service not starting

ntproenca@gmail.comntproenca@gmail.com Posts: 2Members
edited February 4 in Western Digital

Bought WD my cloud home duo. After a successful initial setup and configuration of the device and services (including plex), it stopped working. Everything works fine except plex.
WD support was of no help.
Tried to disable and reenable the service, but to no avail.

After some browsing and searching I found an article which explained hot to retrieve logs from the device.
Below is the latest log from the plex service, hoping it can help with finding a solution.
Thanks!

Jan 31, 2018 23:28:54.263 [21908] INFO - Plex Media Server v1.10.1.4577-9de2951fc - westerndigital Western Digital pelican 32-bit Mini pelican32_mini - build: android-api21-armv7 unknown - GMT 00:00
Jan 31, 2018 23:28:54.263 [21908] INFO - Android version: 6.0.1, language: en-US
Jan 31, 2018 23:28:54.263 [21908] INFO - Processor Arm
Jan 31, 2018 23:28:54.265 [21904] ERROR - Unable to open named mutex 9334581e-7251-4ef7-a8ec-5bfe8e89ff68 with option 1: Permission denied
Jan 31, 2018 23:28:54.762 [21913] INFO - Successfully retrieved OCSP response
Jan 31, 2018 23:29:04.668 [21910] ERROR - Error issuing curl_easy_perform(handle): 7
Jan 31, 2018 23:29:04.668 [21910] WARN - HTTP error requesting POST http://127.0.0.1:32600/devices/discover (0, No error) (Failed connect to 127.0.0.1:32600; Connection refused)
Jan 31, 2018 23:29:04.668 [21910] ERROR - Error parsing content.
Jan 31, 2018 23:29:04.668 [21910] ERROR - Error parsing XML.
Jan 31, 2018 23:29:05.069 [21904] ERROR - Unable to open named mutex F8EEB26D-AB23-4061-8250-130AB5285A4A with option 1: Permission denied
Jan 31, 2018 23:29:05.284 [21919] INFO - Refreshing paths watched by LibraryUpdateManager
Jan 31, 2018 23:29:06.334 [21980] WARN - Sync: Couldn't get sync lists without subscription.
Jan 31, 2018 23:29:06.886 [21971] ERROR - Network Service: Error in browser handle read: 125 (Operation Canceled) socket=-1
Jan 31, 2018 23:29:06.986 [21971] INFO - Network Service: Abandoning browse socket, it was closed.
Jan 31, 2018 23:29:07.243 [21905] WARN - Timed out waiting for server to finish.
Jan 31, 2018 23:29:08.251 [21904] WARN - Timed out waiting for server to finish.

Best Answer

  • ntproenca@gmail.comntproenca@gmail.com Posts: 2Members
    Accepted Answer

    I can retrieve log files from the server with SSH, which I did.
    But the plex server on the my cloud home device is embedded.
    The only 2 things I am able to do are:
    Start/stop the service and access it's configuration through the WDigital interface.
    After successfully starting the service, access it's web interface.

    Because the service wasn't starting successfully, I was locked out.
    But yesterday I had a power failiure at home.
    After switching the power back on, on the device and the PC, I was able to start plex on the WD interface, and access it's configuration.
    It has two servers running, one online and the other oflline. Have no idea where the second on came from.
    Following the suggestion, I removed the one offline and was able to reconfigure the other.
    So, at this present moment, I have PLEX server back online again, and had it's movies database rebuilt.
    It is accessible from my home LAN, and through the internet, on my laptop browser and the android app.
    I have absolutely no idea of what happened. What made the plex service stop working in the first place, and what made it back on again.
    I'm blaming Android for the problem and the power failure for the solution.
    And blaming WD for not helping, claiming its a 3rd party app and no technical support on the WD device itself.

    Anyway, thank you SA2000 for the suggestions and help.

Answers

  • sa2000sa2000 Posts: 31,286Members, Plex Pass, Plex Ninja, Plex Team Member Plex Team Member

    Are you able to get to the config files through an ssh connection and edit the Plex Media Server Preferences.xml file?

    Would like to enable debug logging which appears to be off
    The path I think is /mnt/HD/HD_a2/plex_conf/Plex Media Server/

    For MyPassport Wireless Pro it is here
    /shares/Storage/.wdcache/.plexmediaserver/Application Support/Plex Media Server/

    I am not sure which path it is for the My Cloud Home

    What is needed to flip the value from 0 to 1 for logDebug
    and then restarting the server

    and copying out all the log files and zipping them when the issue arises

    What is the symptom ?
    Are you able to connect to http://ip-of-wd:32400/web in browser?

    There wa

    Help given free on forums.            Fee-Based Personal Support & Help.        

    _______________________________________________________________________________________

    Plex Support Information              Troubleshooting               FAQs

    Plex Media Server:   Reporting Issues        Plex Web App: Debug Log    Plex Apps: Support pages and Logs    Logs: All Logs

    Please do not send logs by Private Message unless specifically requested to
     
  • sa2000sa2000 Posts: 31,286Members, Plex Pass, Plex Ninja, Plex Team Member Plex Team Member

    Also could you login to plex.tv/web and select settings / devices / server and remove the old entry for the server
    I think you have more than one entry for the server

    Help given free on forums.            Fee-Based Personal Support & Help.        

    _______________________________________________________________________________________

    Plex Support Information              Troubleshooting               FAQs

    Plex Media Server:   Reporting Issues        Plex Web App: Debug Log    Plex Apps: Support pages and Logs    Logs: All Logs

    Please do not send logs by Private Message unless specifically requested to
     
  • ntproenca@gmail.comntproenca@gmail.com Posts: 2Members
    Accepted Answer

    I can retrieve log files from the server with SSH, which I did.
    But the plex server on the my cloud home device is embedded.
    The only 2 things I am able to do are:
    Start/stop the service and access it's configuration through the WDigital interface.
    After successfully starting the service, access it's web interface.

    Because the service wasn't starting successfully, I was locked out.
    But yesterday I had a power failiure at home.
    After switching the power back on, on the device and the PC, I was able to start plex on the WD interface, and access it's configuration.
    It has two servers running, one online and the other oflline. Have no idea where the second on came from.
    Following the suggestion, I removed the one offline and was able to reconfigure the other.
    So, at this present moment, I have PLEX server back online again, and had it's movies database rebuilt.
    It is accessible from my home LAN, and through the internet, on my laptop browser and the android app.
    I have absolutely no idea of what happened. What made the plex service stop working in the first place, and what made it back on again.
    I'm blaming Android for the problem and the power failure for the solution.
    And blaming WD for not helping, claiming its a 3rd party app and no technical support on the WD device itself.

    Anyway, thank you SA2000 for the suggestions and help.

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