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Re-installed PLEX on TS-251, now PMS not available

Rutger-LtCmdDataRutger-LtCmdData Posts: 10Members, Plex Pass Plex Pass

Long post, trying to be explicit. Thanks for helping!

Hi all. I am a new (week-old) Plex user, and I have been loving it so far. I have been running Plex Media Server (PMS) V1.10.1.4602 on my QNAP TS-251 for a week, and I even managed to get the HW transcoding to work (even 1080p seems to go well). Very awesome. In my attempts to verify my Plex setup was secure enough for external access, I did a full remove of PMS off of my QNAP yesterday. Now that I have reinstalled it, I cannot access my PMS, even through the local IP address https://192.168.x.x:32400/. I am a bit confused as to what is going on. Below is the full rundown of what is going on.

I have a TS-251 running QTS 4.3.4.0435
1) First I had installed PMS through the QNAP AppCenter: V1.10.0.523
2) After setting it up, Plex warned me there is a newer one. So I downloaded the .qpk from Plex, and installed V1.10.1.4602
3) In Hybrid station I am running Plex Home Theatre, and I have an android app and iOS app. All have been working well.
4) After uninstalling CodecPack through the QNAP AppCenter, even the HW transcoding works, and I have confirmed that I can stream 1080p content transcoded from external connections. Very cool
5) I set up Plex to only allow (require) secure connections.
6) I stopped the PMS through the QNAP AppCenter
7) I verified I could still stream content from any of my apps -- I figured perhaps the old PMS was still running? I decided to uninstall PMS to check
8) After uninstalling PMS, nothing streamed anymore, confirming that PMS was simply still running after 'stopping' it through the QNAP AppCenter.
9) I re-installed PMS through the .qpk of V1.10.1.4602
10) PMS is not reachable in any of my apps, and I cannot access PMS through https://192.168.x.x:32400/. I am getting a message about a faulty certificate, and if I access with the insecure http://192.168.x.x:32400/ I am getting the content of some XML file.

I have checked out the page describing how to fix a situation where you are locked out, but it does not describe how to do it for QNAP. Even more so, doing a grep for 'PlexOnlineHome' in the /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer does not yield any config files that match. I have read the QNAP FAQ, and I have searched the forum.

Does anyone have any ideas on how to fix this? In general, some information on how Plex actually works would be great, so that I can decide on how to set up a secure environment. Is the following description accurate?
PMS simply runs a web server on port 32400 (e.g. https://192.168.0.xxx:32400), with a certificate from https://plex.tv? And PMS registers its WAN IP address so that plex.tv can link to that IP address? Or is there something more complicated going on?

Also, it seems that Plex Home Theater from the Hybrid Station is still able to play my content. Even now that I have uninstalled PMS, I can still access my content through Plex Home Theater. Is it not using PMS at all?

Thanks a lot!

Best Answer

  • Rutger-LtCmdDataRutger-LtCmdData Posts: 10Members, Plex Pass Plex Pass
    Accepted Answer

    Ok, well, I actually have no good idea what was wrong -- the Plex logs were complaining about a duplicate server adress -- but the following solved it. I deleted rm -rf the Plex Media Server directory from my QNAP system, and rebooted my NAS. Rebooting is actually a bit of a hassle for me, as I am running some VMs that need to be up. After that, the full reinstall went smoothly. Also a bit of a hassle to have to re-init the whole library, but since I've had Plex for only a week, that's fine.

    I'm still curious about the security of allowing external access. And are other users that are part of my home group ever allowed to delete content?

Answers

  • dane22dane22 Posts: 10,563Members, Plex Pass, Plex Ninja Plex Ninja
    edited February 6

    Instead of 32400/ did you try 32400/web ?

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  • Rutger-LtCmdDataRutger-LtCmdData Posts: 10Members, Plex Pass Plex Pass

    Yes, I did. Similarly, I cannot access it through plex.tv (it says it cannot discover any plex servers), and the android app is not discovering any plex servers on my home network.

  • Rutger-LtCmdDataRutger-LtCmdData Posts: 10Members, Plex Pass Plex Pass

    @dane22 said:
    Instead of 32400/ did you try 32400/web ?

    Hmm, I am now reading Q23 from the FAQ; perhaps I did not add the 32400/web there. And perhaps my Android app is still checking through https? I'll check tonight.

  • Rutger-LtCmdDataRutger-LtCmdData Posts: 10Members, Plex Pass Plex Pass
    Accepted Answer

    Ok, well, I actually have no good idea what was wrong -- the Plex logs were complaining about a duplicate server adress -- but the following solved it. I deleted rm -rf the Plex Media Server directory from my QNAP system, and rebooted my NAS. Rebooting is actually a bit of a hassle for me, as I am running some VMs that need to be up. After that, the full reinstall went smoothly. Also a bit of a hassle to have to re-init the whole library, but since I've had Plex for only a week, that's fine.

    I'm still curious about the security of allowing external access. And are other users that are part of my home group ever allowed to delete content?

  • flowflow Posts: 506Members, Plex Pass Plex Pass

    @Rutger-LtCmdData said:
    I'm still curious about the security of allowing external access.

    Don't allow it, if you don't trust it. Read the docs (#1)! https://support.plex.tv/articles/

    And are other users that are part of my home group ever allowed to delete content?

    Read the docs (#2)! https://support.plex.tv/articles/202606363-how-do-i-delete-something-from-my-library/

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  • moody_bluemoody_blue Posts: 3,084Members, Plex Pass, Plex Ninja Plex Ninja
    edited February 10

    @Rutger-LtCmdData said:
    I deleted rm -rf the Plex Media Server directory from my QNAP system, and rebooted my NAS.

    We recommend installing PMS versions over the previous one. When PMS is removed the metadata is lost, and occasionally the .qpkg/PlexMediaServer folder is not removed (which prevents any further PMS installs).

    I'm still curious about the security of allowing external access

    You cen read more about it here

    And are other users that are part of my home group ever allowed to delete content?

    Only the admin user is allowed to delete content (if enabled in PMS settings)

    QNAP TS-253A 4G QTS 4.3.4.0483 + PMS 1.11.3.4803 + QPython2 2.7.12.0 + PlexConnect 0.5-dev-161017

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  • Rutger-LtCmdDataRutger-LtCmdData Posts: 10Members, Plex Pass Plex Pass

    @moody_blue said:

    I'm still curious about the security of allowing external access

    You cen read more about it here

    That's pretty cool. When trying it, I haven't noticed any problems, combined with setting secure https traffic as 'required' in the pms settings.

    Thanks!

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