If you have not already, we suggest setting your Plex username to something else rather than email which is displayed on your posts in forum. You can change the username at https://app.plex.tv/desktop#!/account
Welcome to our forums! Please take a few moments to read through our Community Guidelines (also conveniently linked in the header at the top of each page). There, you'll find guidelines on conduct, tips on getting the help you may be searching for, and more!

Blank page when opening app.plex.tv on Firefox

tagumitagumi Posts: 4Members ✭✭

I'm getting a blank page when trying to open https://app.plex.tv with Firefox 58.0.2 on Linux.
There's no error or messages, just a blank grey page.

How do I fix the problem?

I'm using version 1.10.1.4602 of the server, if that helps.

Tagged:

Answers

  • tom80Htom80H Posts: 994Members, Plex Pass Plex Pass

    do you have any content blockers active?
    is it the same when you access Plex Web via your local IP address (https://your-pms-ip-address:32400/web)?

  • tagumitagumi Posts: 4Members ✭✭

    do you have any content blockers active?

    I don't have any. Also tried using safe mode too, but still can't open it.

    is it the same when you access Plex Web via your local IP address (https://your-pms-ip-address:32400/web)?

    It'll redirect to app.plex.tv, shows a small spinner for a while, and back to the blank page.

  • tom80Htom80H Posts: 994Members, Plex Pass Plex Pass

    let's try the same after deactivating any content blockers you might have activated in your browser. do you have another browser installed to test it from there?

  • tagumitagumi Posts: 4Members ✭✭

    let's try the same after deactivating any content blockers you might have activated in your browser.

    I'm not using any content blockers right now.
    Tried disabling all extensions too, but still got blank page.

    do you have another browser installed to test it from there?

    Yes, I have Chrome 64 and it works fine on it.

  • tagumitagumi Posts: 4Members ✭✭

    Bump, I guess

  • Euler13Euler13 Posts: 22Members, Plex Pass Plex Pass
    edited February 13

    Same problem here. Following the link from Plex server takes me to a blank page. It seems that doing a search in Google the correct web address is www.plex.tv/downloads (seriously, who uses www these days?). The server directs to plex.tv/downloads.

    However, that's not the end of the problems. After trying to sign-in I keep geting: There was a problem signing in to Plex.

    Tried several times. No success. I can only imagine they've been having problems with their servers for the past few days?

    [edit]
    Update: I've just discovered by going to https://status.plex.tv/ that there is a major outage at the moment with their authentication service on apps.plex.tv. Hopefully this gets fixed soon.[/edit]

Sign In or Register to comment.