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QNAP Plex V1.10.1.602 just died...

Caccamo84Caccamo84 Posts: 2Members

two weeks ago, I was wacthing a TV show with my plex updated to the last version and the X64 version for Intel Qnap, when just freeze the image and start to loading... after some minutes the plex client disconnect fro server. I can't access to the server web interface.
In those two weeks i try to uninstall and reinstall several times the version from Qnap app store, the versions from the plex.tv site. i restart several times my qnap server. nothing. i can't access anymore to the server.
These is a log

Plz help

Thank you

Answers

  • tom80Htom80H Posts: 985Members, Plex Pass Plex Pass
    edited February 10

    try to make a backup of the Plex application support folder and do a clean install. de-install the plex app via QNAP, delete the application support / library folder, optionally restart the QNAP and afterwards re-install the Plex server.

    I don't have particular experience with QNAP... on my old Synology access to those folders had been restricted to the plex user, so I had to manually assign permission to my own admin account in order to remove them.

    sorry I cannot be more precise... maybe this support article gives some hint...

    Edit:
    sorry for not explaining myself... from the log it looks like the install is seriously broken as it cannot find/access some of Plex' data/plugin folders.

  • dane22dane22 Posts: 10,563Members, Plex Pass, Plex Ninja Plex Ninja

    Apparently, you at one time had PMS installed on the CACHEDEV_3 pool

    Is this still the case?

    If not, you'll have to manually edit the file named /etc/config/qpkg.conf
    (Remember to make a backup first!)

    /T

    I hate bugs - Tommy Lee Jones, MIB
    Join me in developing: epg-dk, str2utf-8, remidx, ExportTools, WebTools
    Support the Samsung Client:Donate
    Guides I use: Media Naming Guide, Local subtitles, Log-Files, QNAP FAQ, The Plex Dance

    NO Support via PM, unless called by me

  • Caccamo84Caccamo84 Posts: 2Members

    ye the directory is CACHEDEV3_DATA/
    Every time i unistall the app and the reinstall the app are created in this directory.

  • dane22dane22 Posts: 10,563Members, Plex Pass, Plex Ninja Plex Ninja

    Is this directory present:

    /share/CACHEDEV3_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-f54242b6b/PlexMovie.bundle/Contents/Code

    I hate bugs - Tommy Lee Jones, MIB
    Join me in developing: epg-dk, str2utf-8, remidx, ExportTools, WebTools
    Support the Samsung Client:Donate
    Guides I use: Media Naming Guide, Local subtitles, Log-Files, QNAP FAQ, The Plex Dance

    NO Support via PM, unless called by me

  • dane22dane22 Posts: 10,563Members, Plex Pass, Plex Ninja Plex Ninja

    And if so, please provide a screen dump doing an:
    ls -la /share/CACHEDEV3_DATA/.qpkg/PlexMediaServer/Resources from a terminal

    I hate bugs - Tommy Lee Jones, MIB
    Join me in developing: epg-dk, str2utf-8, remidx, ExportTools, WebTools
    Support the Samsung Client:Donate
    Guides I use: Media Naming Guide, Local subtitles, Log-Files, QNAP FAQ, The Plex Dance

    NO Support via PM, unless called by me

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