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Plex App udate 6.13.6 4K issues

notus40notus40 Posts: 1Members, Plex Pass Plex Pass

Since this mornings Plex App update 6.13.6 I can no loner play 4K content (all other media is playing normally) on 3 of my devices, (Shield and 2 AirTV's). I get error "Playback has stopped , connection to server is lost ". same files played last night fine before the any of the newer updates. Same 4K files also work on Vizio Tv Plex app (which has not been updated) and VLC app. Running Plex media Server beta version 1.11.2.4772 on Windows 10. I know I saw people having issues last night but seems as 6.13.6 has resolved them for many users but I am still having issues.

Comments

  • rwofficerwoffice Posts: 52Members, Plex Pass Plex Pass

    I'm getting this as well with 6.13.6.x, in addition to the stutter/freeze problem, it keeps "losing connection" on my Shield, even with low bitrate 720p content. That's a new development, and not something I've had happen before.

  • sixonessixones Posts: 316Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    Would you be able to grab some logs and a sample of a video that shows the issue and we will investigate ASAP!

  • NiilleNiille Posts: 27Members, Plex Pass Plex Pass

    @sixones said:
    Would you be able to grab some logs and a sample of a video that shows the issue and we will investigate ASAP!

    I have attached the logs. It happend 18:00 - 18:10 2018-02-11. I´ll PM the password.

  • sixonessixones Posts: 316Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    @Niille said:

    @sixones said:
    Would you be able to grab some logs and a sample of a video that shows the issue and we will investigate ASAP!

    I have attached the logs. It happend 18:00 - 18:10 2018-02-11. I´ll PM the password.

    Thanks, will investigate!

  • sixonessixones Posts: 316Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    @Niille said:

    @sixones said:
    Would you be able to grab some logs and a sample of a video that shows the issue and we will investigate ASAP!

    I have attached the logs. It happend 18:00 - 18:10 2018-02-11. I´ll PM the password.

    Could you grab the logs from the Android client? Enable Network Logging in the settings, then play some 4K media that won't play and grab the output from the logging endpoint, details here: https://support.plex.tv/hc/en-us/articles/201573117-Android-and-GoogleTV-Logs

  • NiilleNiille Posts: 27Members, Plex Pass Plex Pass

    @sixones said:

    @Niille said:

    @sixones said:
    Would you be able to grab some logs and a sample of a video that shows the issue and we will investigate ASAP!

    I have attached the logs. It happend 18:00 - 18:10 2018-02-11. I´ll PM the password.

    Could you grab the logs from the Android client? Enable Network Logging in the settings, then play some 4K media that won't play and grab the output from the logging endpoint, details here: https://support.plex.tv/hc/en-us/articles/201573117-Android-and-GoogleTV-Logs

    Hi,

    I tried to reproduce the problem but failed. I´ll keep trying and keep you updated.
    BTW running version 6.13.6 now

  • NiilleNiille Posts: 27Members, Plex Pass Plex Pass

    I found something when I looked through the logs. What it is "scalling video view to...."
    02-13 17:38:35.094 i: [Exo2VideoPlayer] Switching video surface to use a standard surface.
    02-13 17:38:36.160 i: [Exo2VideoPlayer] Video size is now 3840x2160
    02-13 17:38:36.161 i: [video] Video size is now 3840x2160 (ratio: 1,00)
    02-13 17:38:36.190 i: [video] Transcoding anamorphic content, using original video size (3840x2160)
    02-13 17:38:36.191 i: [video] Scaling video view to 1920x1080
    02-13 17:38:36.242 i: [VideoOverlay] Video player size changed (1920, 1080)

    02-13 17:38:36.274 i: [Exo2VideoPlayer] Drawn to surface detected.
    02-13 17:38:36.274 i: [video] Video start detected
    02-13 17:38:36.301 i: [video] Video has started.

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