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DS918+ Plex on LG TV - No Files OR Invalid File

dloftis@vt.edudloftis@vt.edu Posts: 5Members, Plex Pass Plex Pass

I have read many of the message threads regarding getting Plex to work with an LG TV. My LG TV was purchased in 2011. I installed my Synology DS918+ NAS and Plex Server in the Fall 2017. I followed the instructions regarding IP authentication and everything worked fine. In the LG TV, I would click on SmartShare then the Plex icon. It would show folders for Movies, etc. Everything would play without a hitch. It went on this way for 3 or 4 months.

Then after a couple of power outages (one that last 10 hours or so) in the last week, I noticed that the Plex icon was not even visible in SmartShare on the LG TV. I did an manual update of Plex on the NAS and signed out of the client server and signed back in. No change - the Plex icon was not visible. The LG TV was connected to the network via a wired connection.

Last night we had another power blip. Checked the LG TV and the Plex icon is back. However, when I click on it, it says No Files. The IP authentication is set as shown below:

This afternoon, I turned off everything - modem, router, all network switches, and LG TV. Turned off Plex and the Synology NAS. No change - still them same thing.

Now I should point out that I can view the videos on the LG TV by clicking on the Server Name icon. It shows the files and a very small % of them will play - mkv files that that ripped from DVDs that I own. Not all of them will play but some. The other files will not play and I get a message stating Invalid File.

Please note that I have played all of these vidoes before using the Plex icon on the LG TV. They play fine on my Samsung TVs using the Plex app.

The log that I downloaded is attached. I would appreciate any help you could give.

David

Answers

  • sa2000sa2000 Posts: 31,253Members, Plex Pass, Plex Ninja, Plex Team Member Plex Team Member

    For the LG TV using LG SmartShare to be found it needs to be on the same local network subnet as the server and the IP Address of the LG TV whitelisted in the allowed networks without Auth list

    What is the IP Address of the LG TV ?
    You have whitelisted 10.10.10.0/255.255.255.0

    The server appears to be on a different subnet with IP Addresses of 192.168.1.4 and 192.168.1.15
    So the LG TV IP Address needs to be a 192.168.1.xx IP address and that would be the one you specify on the server network settings

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  • sa2000sa2000 Posts: 31,253Members, Plex Pass, Plex Ninja, Plex Team Member Plex Team Member
    edited February 12

    There might actually be issues using the old legacy Smartshare LG mechanism with current versions of Plex Media Server as the smartshare does not bother sending to Plex Media Server timeline updates on playback and this is needed for the streaming bandwidth control for playback

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  • dloftis@vt.edudloftis@vt.edu Posts: 5Members, Plex Pass Plex Pass

    The IP address of the LG TV is 192.168.1.18.

  • sa2000sa2000 Posts: 31,253Members, Plex Pass, Plex Ninja, Plex Team Member Plex Team Member

    So on the screen you took the screenshot of, you need to enter 192.168.1.18 in the field List of IP Addresses and Networks that are allowed without auth

    But as i said - you may find this old legacy software will not work well with Plex Media Server.

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    Please do not send logs by Private Message unless specifically requested to
     
  • dloftis@vt.edudloftis@vt.edu Posts: 5Members, Plex Pass Plex Pass

    That didn't work either. When clicking the Plex icon I got the dreaded NO FILES. I did notice that about 1 out of 20 times a video would play from the Server icon. The rest of the time I would get the INVALID FILE note. I could play and video stop it. Go back on screen, click the same file and it would state INVALID file. It's not a very consistent error.

    It plays .wma music files wonderfully. Not from the Plex icon though. Nothing works through the Plex icon.

  • sa2000sa2000 Posts: 31,253Members, Plex Pass, Plex Ninja, Plex Team Member Plex Team Member

    @dloftis@vt.edu said:
    That didn't work either. When clicking the Plex icon I got the dreaded NO FILES. I did notice that about 1 out of 20 times a video would play from the Server icon. The rest of the time I would get the INVALID FILE note. I could play and video stop it. Go back on screen, click the same file and it would state INVALID file. It's not a very consistent error.

    It plays .wma music files wonderfully. Not from the Plex icon though. Nothing works through the Plex icon.

    Could you get logs for the no files issue
    Restart the server to get fresh log files
    Confirm that the lg tv up is still 192.168.1.18 by looking at the tv network settings - you may need to setup a dhcp reservation in the router to make sure it does not change on dhcp renewals

    Then reproduce the error - note down the time and get the logs zip

    For other playback issues using smartshsre - these could be because this software does not send playback timeline updates which are needed for control of streaming bandwidth usage

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    _______________________________________________________________________________________

    Plex Support Information              Troubleshooting               FAQs

    Plex Media Server:   Reporting Issues        Plex Web App: Debug Log    Plex Apps: Support pages and Logs    Logs: All Logs

    Please do not send logs by Private Message unless specifically requested to
     
  • dloftis@vt.edudloftis@vt.edu Posts: 5Members, Plex Pass Plex Pass

    I am truly a amateur at this. Can you walk me through how to extract the logs for that specific event?

  • sa2000sa2000 Posts: 31,253Members, Plex Pass, Plex Ninja, Plex Team Member Plex Team Member

    Help given free on forums.            Fee-Based Personal Support & Help.        

    _______________________________________________________________________________________

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    Plex Media Server:   Reporting Issues        Plex Web App: Debug Log    Plex Apps: Support pages and Logs    Logs: All Logs

    Please do not send logs by Private Message unless specifically requested to
     
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