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Substitle External not working on Android TV

bjnsunnybjnsunny Posts: 5Validating, Plex Pass Plex Pass

Hi all
I use Plexcloud , substitle external woking in Plex Web , but AndroidTV not working
I rename movie:
movie.mkv
movie.en.srt

I from Vietnam , My english not good, please help me.

Answers

  • Willy, Rachel & JaimyWilly, Rachel & Jaimy Posts: 56Members, Plex Pass Plex Pass

    Same here, subtitles dissapearing after being shown, than when i go to the cc menu.. suddenly it shows None of the subtitle options when precisously it did.. refresh metadata didnt help.. sometimes happens mid movie.

  • VuokkoVuokko Posts: 7Members, Plex Pass Plex Pass

    Got the same issue here. Subtitles display in plex web, but not on my Fire TV. Running latest version of the Fire TV app and Plex server (1.12.0.4829). Seems to only happen for media that has been added in the last week or so, older media still displays subtitles

  • VuokkoVuokko Posts: 7Members, Plex Pass Plex Pass

    @bjnsunny @Willy & Rachel I got it working on my setup again. I was using Optimized versions for some of my episodes and those all failed to show subtitles. Removing the optimized versions and letting Plex transcode when I'm playing the files fixed it for me.

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