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4K movies just stops casting after a few seconds

nordtorp95nordtorp95 Posts: 13Members ✭✭

I cant for the love of me get my movies to play. I've tried restarting the server, factory resetting the chromecast, removing the file from the library and adding it again. But after a few seconds of casting at original quality, it just stops the playback and goes to the default "ready to cast" screen. I've tried a couple of different movies, and i've had 4k hdr working about a week or 2 ago. The playback works fine if i dont cast it. I've tried this file:

Media
Video Resolution 4K
Duration 2:02:53
Bitrate 55289 kbps
Width 3840
Height 2160
Aspect Ratio 1.78
Container MKV
Video Frame Rate 24p
Video Profile main 10

Part
Duration 2:02:53
File xxxxxx.mkv
Size 47.46 GB
Container MKV
Video Profile main 10

Codec HEVC
Bitrate 54905 kbps
Bit Depth 10
Chroma Subsampling 4:2:0
Color Range tv
Color Space bt2020nc
Frame Rate 23.976 fps
Height 2160
Level 5.1
Profile main 10
Ref Frames 1
Width 3840

Codec TRUEHD
Channels 7.1
Bitrate 3800 kbps
Language English
Audio Channel Layout 7.1
Bit Depth 24
Sampling Rate 48000 Hz
Title TrueHD Atmos 7.1
Codec AC3
Channels 5.1
Bitrate 384 kbps
Language English
Audio Channel Layout 5.1(side)
Sampling Rate 48000 Hz
Title AC3 5.1-EX

And this one

Media
Video Resolution 4K
Duration 2:01:11
Bitrate 57320 kbps
Width 3840
Height 2160
Aspect Ratio 1.78
Container MKV
Video Frame Rate 24p
Video Profile main 10

Part
Duration 2:01:11
File Everest (2015).mkv
Size 48.52 GB
Container MKV
Video Profile main 10

Codec HEVC
Bitrate 56488 kbps
Bit Depth 10
Chroma Subsampling 4:2:0
Color Range tv
Color Space bt2020nc
Frame Rate 23.976 fps
Height 2160
Level 5.1
Profile main 10
Ref Frames 1
Width 3840

Codec TRUEHD
Channels 7.1
Bitrate 4928 kbps
Language English
Audio Channel Layout 7.1
Bit Depth 24
Sampling Rate 48000 Hz

Codec AC3
Channels 5.1
Bitrate 640 kbps
Language English
Audio Channel Layout 5.1(side)
Sampling Rate 48000 Hz

Codec AC3
Channels Stereo
Bitrate 192 kbps
Language English
Audio Channel Layout stereo
Sampling Rate 48000 Hz

Answers

  • nordtorp95nordtorp95 Posts: 13Members ✭✭

    It appears to be a problem for all my 4k files, even ones i know have worked previously. If i play a file from a tv show, it just stops the playback and acts like i finished the episode / counts down to start next episode

  • HitsVilleHitsVille Posts: 923Members, Plex Pass Plex Pass
    edited February 18

    @nordtorp95 said:
    It appears to be a problem for all my 4k files, even ones i know have worked previously. If i play a file from a tv show, it just stops the playback and acts like i finished the episode / counts down to start next episode

    Interesting. I have a Shield so pretty much Chromecast built in. I have just tried a couple of similar sized 4K movies after seeing your post and can totally reproduce what you find when casting. The Shield is actually throwing up a message that the connection to the server was lost. Its only 4K content as you mention and those same files will all play immediately when playing from the Shield directly. There is definitely something strange.

    HitsVille

  • ShantaraShantara Posts: 4Members ✭✭

    I can confirm. The same issue happens with all my 4K HEVC movies, even those that were playing correctly a while ago. 720p and 1080p doesn't seem to be affected.

  • gjas18gjas18 Posts: 12Members, Plex Pass Plex Pass

    Same issue here with this file:

    Codec HEVC
    Bitrate 57400 kbps
    Bit Depth 10
    Chroma Subsampling 4:2:0
    Color Primaries bt2020
    Color Range tv
    Color Space bt2020nc
    Color Trc smpte2084
    Frame Rate 23.976 fps
    Height 2160
    Level 5.1
    Profile main 10
    Ref Frames 1

  • flaviosantiniflaviosantini Posts: 34Members, Plex Pass Plex Pass

    Come on plex team!! This is absurd!! No comments? No help?!

    What is going on???

    It's been a while now and no fix for this issue???

    I'm considering cancelling my Pass and throw my money and time elsewhere.

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