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There was an unexpected error loading this library

hockeyplayer26hockeyplayer26 Posts: 1Members, Plex Pass Plex Pass

When I try and open my photos library on my plex server it shows up with this message (There was an unexpected error loading this library) is there anything that I can provide from my plex server to see why this is happening?

Answers

  • DamianrauDamianrau Posts: 4Members, Plex Pass Plex Pass

    I get this error to when trying to load photos:
    Ubuntu Virtual Machine via ESXi
    Plex Server Version 1.11.3.4803
    Reading from Drobo directory over the network

    Anything video related works just fine with the same setup. Why?

  • klepp0906klepp0906 Posts: 63Members, Plex Pass Plex Pass

    same issue, newest version on windows 10. tried reinstalling pms several times. deleting and re creating several times. maybe itll work itself out w/ the next version. If not ill post up some logs.

    fortunately photos are the leastimportant part of plex for me. That being said, i dont like it when things dont work as intended :P

  • sa2000sa2000 Posts: 31,278Members, Plex Pass, Plex Ninja, Plex Team Member Plex Team Member
    edited March 11

    Plex Web App logging to be enabled - see https://support.plex.tv/articles/201611836-plex-web-app-logs/

    Server Debug Logging to be enabled (this is default)
    https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/

    when error displayed, take screenshot - do not crop it (need to see time and url)

    Collect logs
    Plex Web App Log - see https://support.plex.tv/articles/201611836-plex-web-app-logs/
    (view log, select all, copy to text file)
    and server logs zip
    https://support.plex.tv/articles/200250417-plex-media-server-log-files/

    and attach with time of error (crucial)

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  • mrbeers2232mrbeers2232 Posts: 12Members, Plex Pass Plex Pass
    edited March 20

    May I ask is where your library is located?

    Usually this is because Plex is having a hard time scanning and extracting information from that library. This could include slow connections to that library...
    Example: "The library I'm trying to access is on my friends computer who has a 56k connection to the internet"

    This could mean:

    • Database Corruption
    • Permissions Failure
    • Hard Drive Failure
    • Disconnected or Slow External Hard Drive or other Media
    • Faulty or Slow Data Cabling to a LAN or WAN Library

    Also, if you could produce some logs from your Plex Media Server, that would be helpful.

  • josurrjosurr Posts: 11Members, Plex Pass Plex Pass
    edited May 17

    I am also having the same issue with one of my libraries.

    Windows Server 2008 R2 SP1

    Error occurred at 9:13 PM Arizona time (GMT-7)

    Uncropped error screen snip:

    I have attached the Plex Web and Server logs.

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