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Background art

When I first started using Plex about 2 years ago, when i chose a title, I got the background art on the screen behind the information about the movie, show, etc.
Now, I just get fuzzy shapes. I looked it up in the forum and saw a post from 2016 that it didn't work in Windows. I can't see the actual picture in windows 7 or 10, as well as, my Mac.
Is there a work around? Has anyone been able to fix it?

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