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Won't let me Play Original Quality - keeps changing to Convert ! HELP! My CPU isn't strong enough

wantonsoupwantonsoup Posts: 8Members, Plex Pass Plex Pass

I'm trying to just watch something at Original Quality so my CPU doesn't transcode, and the app won't let me!

I select "Play Original Quality" and the checkmark shows next to that. I press the arrow to go back, and it's changed back to "Convert" ! And then when I try to play, my CPU is unable to convert so I'm out of luck.

What's going on!?


  • greentrancergreentrancer Posts: 26Members ✭✭

    Just noticed that I have the same problems. I have a OnePlus 3T and I was able to play H.265 files at 'original quality', no longer able since the update and my NAS always has to transcode to a ridiculous resolution. Amazing experience.

  • marekszulikmarekszulik Posts: 28Validating, Plex Employee, Plex Pass Plex Employee

    Could you post logs here from the app playing a video which refuses to be direct played? How to capture logs from device: https://support.plex.tv/articles/201573117-android-android-tv-fire-tv-logs/

  • greentrancergreentrancer Posts: 26Members ✭✭
    edited February 27

    @marekszulik - if it helps, I get "Not enough bandwidth for direct play of this item. Required bandwidth is 6195kbps and only 2195kbps is available." reason message when I have enabled the option to show information overlay. This applies to ALL H.265 videos that I was able to 'direct play' before new ExoPlayer without any issues!

    Edit: just got the new 6.14.0 version and the problem is STILL there, nothing has changed.

  • cure33cure33 Posts: 1Members

    I have the same problem, but only when streaming to Chromecast. Plex won't play original quality (direct play). If you change the setting to original it will change back when you re-enter to the settings. Only when chromecasting though.

  • WolfganPWolfganP Posts: 44Members ✭✭

    @marekszulik Could you please confirm which version allows to force Original quality/Direct Play at a global settings level? (I sincerely don't care how far I need to go back in versions to get a decent playing in my Android TV Box)

    Plex Server on Raspberry Pi 2, Client on Samsung H6400 (2014 TV) & Android 4.4 TV Box, NO transcoding preferred (always)

  • bripleybripley Posts: 1Members, Plex Pass Plex Pass
    edited March 12

    I'm having the same issue with both the iPhone and Android app where changing the playback quality settings while casting to Chromecast is ineffective. It seems to keep going back to upconvert to a 20MBps feed, which my server is incapable of producing smoothly. The video format is H.265, I have not tried other videos/formats.

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