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Playback Stopping 2 minutes early

CollivaahCollivaah Members, Plex Pass Posts: 35 Plex Pass

Hi @Orca ,

I'm running your plex app (2.008) on a UA60JU6400 and I keep getting freezing within last 2 minutes of a TV show.

Here's the XML of the file in plex:

MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="2" librarySectionTitle="TV Shows" librarySectionUUID="14534402-bd95-447a-8e78-a48ea4697e13" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1519641152">
Video ratingKey="192761" key="/library/metadata/192761" parentRatingKey="192737" grandparentRatingKey="192672" guid="com.plexapp.agents.thetvdb://73663/7/24?lang=en" librarySectionTitle="TV Shows" librarySectionID="2" librarySectionKey="/library/sections/2" type="episode" title="Robert's Wedding (1)" grandparentKey="/library/metadata/192672" parentKey="/library/metadata/192737" grandparentTitle="Everybody Loves Raymond" parentTitle="Season 7" contentRating="TV-PG" summary="Robert and Amy exchange vows in a classic Barone family wedding ceremony." index="24" parentIndex="7" rating="7.8" viewOffset="136329" lastViewedAt="1519865831" year="2003" thumb="/library/metadata/192761/thumb/1516052889" art="/library/metadata/192672/art/1516035731" parentThumb="/library/metadata/192737/thumb/1516052904" grandparentThumb="/library/metadata/192672/thumb/1516035731" grandparentArt="/library/metadata/192672/art/1516035731" grandparentTheme="/library/metadata/192672/theme/1516035731" duration="1950200" originallyAvailableAt="2003-05-19" addedAt="1516035544" updatedAt="1516052889"
Media videoResolution="480" id="1583426" duration="1950200" bitrate="678" width="848" height="480" aspectRatio="1.78" audioChannels="2" audioCodec="aac" videoCodec="h264" container="mkv" videoFrameRate="24p" audioProfile="lc" videoProfile="main"
Part accessible="1" exists="1" id="1594905" key="/library/parts/1594905/1516031466/file.mkv" duration="1950200" file="D:\ServerFolders\TV Shows\Everybody Loves Raymond\Season 7\Everybody Loves Raymond S07E24 - Robert's Wedding (1).mkv" size="165179157" audioProfile="lc" container="mkv" videoProfile="main"
Stream id="3151099" streamType="1" default="1" codec="h264" index="0" bitrate="678" language="English" languageCode="eng" bitDepth="8" chromaSubsampling="4:2:0" colorRange="tv" colorSpace="bt709" frameRate="23.976" hasScalingMatrix="0" height="480" level="30" profile="main" refFrames="2" scanType="progressive" width="848"/
Stream id="3151100" streamType="2" selected="1" default="1" codec="aac" index="1" channels="2" language="English" languageCode="eng" audioChannelLayout="stereo" profile="lc" samplingRate="48000"/
/Part
/Media
Director id="72760" filter="director=72760" tag="Jerry Zaks"/
Writer id="72711" filter="writer=72711" tag="Philip Rosenthal"/
Extras size="0"></Extras
/Video
/MediaContainer

If I watch this same file on any other plex client, it works correctly. EG, Chromecast (assume because of transcoding) or Plex Tizen (UA40K5500).

Once it has paused, skipping forwards 1 minute, then back 1 minute appears to work around the issue.

I've intentionally not updated to 2.009 as my library has a lot of variation in Audio codecs (DTS to Dolby Digital) and don't want to have to keep switching output mode.

Thanks for all your hard work on this application! It's the reason I got into the plex world and now can't stop plexing!

IT System Administrator

PMS: E3-1240v2, 8GB RAM, Windows
Clients:
Samsung Smart Hub UA60JU6400 (x2),
Samsung Tizen UA40K5500 (x2),
Chromecast 2 (x3),
Chromecast Ultra,
Playstation 3,
Playstation 4 (x2)

Best Answer

  • CollivaahCollivaah Members, Plex Pass Posts: 35 Plex Pass
    edited March 1 Accepted Answer

    @Orca , nevermind! haha. Your genius already managed to fix it for me! I used "Orca's MKV Fix Tool".

    Keep up the good work!

    Before:
    EBML head
    EBML version: 1
    EBML read version: 1
    Maximum EBML ID length: 4
    Maximum EBML size length: 8
    Document type: matroska
    Document type version: 2
    Document type read version: 2
    Segment: size 131381673
    Seek head (subentries will be skipped)
    EBML void: size 187
    EBML void: size 4096
    Segment information
    Segment UID: 0xe6 0x04 0x1c 0xe6 0x57 0x19 0x69 0xb5 0xa0 0x17 0x12 0x48 0xd4 0xe3 0x7e 0xe9
    (Known element, but invalid at this position: Chapter display; ID: 0x80 size: 14)
    Writing application: HandBrake 0.9.4
    Timestamp scale: 1000000
    Duration: 00:22:32.227750000
    Tracks
    Track
    Track number: 1 (track ID for mkvmerge & mkvextract: 0)
    Track UID: 1862671673
    Track type: video
    Lacing flag: 0
    Codec ID: V_MPEG4/ISO/AVC
    Codec's private data: size 46 (h.264 profile: Main @L3.0)
    Default duration: 00:00:00.041708333 (23.976 frames/fields per second for a video track)
    Default track flag: 1
    Minimum cache: 1
    Video track
    Pixel width: 848
    Pixel height: 480
    Display width: 849
    Display height: 480
    Track
    Track number: 2 (track ID for mkvmerge & mkvextract: 1)
    Track UID: 596903564
    Track type: audio
    Lacing flag: 0
    Codec ID: A_AAC
    Codec's private data: size 2
    Language: eng
    Default track flag: 1
    Audio track
    Sampling frequency: 48000
    Channels: 2
    Cluster

    After:
    EBML head
    EBML version: 1
    EBML read version: 1
    Maximum EBML ID length: 4
    Maximum EBML size length: 8
    Document type: matroska
    Document type version: 2
    Document type read version: 2
    Segment: size 130685635
    Seek head (subentries will be skipped)
    EBML void: size 4027
    Segment information
    Timestamp scale: 1000000
    Multiplexing application: libebml v1.3.5 libmatroska v1.4.8
    Writing application: mkvmerge v21.0.0 ('Tardigrades Will Inherit The Earth') 64-bit
    Duration: 00:22:32.277000000
    Date: Thu Mar 01 02:29:18 2018 UTC
    Segment UID: 0xcc 0xe8 0x9a 0x56 0x66 0x28 0xba 0x0c 0x71 0xe7 0x9f 0xb0 0xb4 0x6f 0xa5 0x17
    Tracks
    Track
    Track number: 1 (track ID for mkvmerge & mkvextract: 0)
    Track UID: 1862671673
    Track type: video
    Lacing flag: 0
    Codec ID: V_MPEG4/ISO/AVC
    Codec's private data: size 46 (h.264 profile: Main @L3.0)
    Default duration: 00:00:00.041708333 (23.976 frames/fields per second for a video track)
    Video track
    Pixel width: 848
    Pixel height: 480
    Display width: 849
    Display height: 480
    Track
    Track number: 2 (track ID for mkvmerge & mkvextract: 1)
    Track UID: 596903564
    Track type: audio
    Codec ID: A_AAC
    Codec's private data: size 2
    Default duration: 00:00:00.021333333 (46.875 frames/fields per second for a video track)
    Audio track
    Sampling frequency: 48000
    Channels: 2
    EBML void: size 1114
    Cluster

    IT System Administrator

    PMS: E3-1240v2, 8GB RAM, Windows
    Clients:
    Samsung Smart Hub UA60JU6400 (x2),
    Samsung Tizen UA40K5500 (x2),
    Chromecast 2 (x3),
    Chromecast Ultra,
    Playstation 3,
    Playstation 4 (x2)

Answers

  • CollivaahCollivaah Members, Plex Pass Posts: 35 Plex Pass
    edited March 1 Accepted Answer

    @Orca , nevermind! haha. Your genius already managed to fix it for me! I used "Orca's MKV Fix Tool".

    Keep up the good work!

    Before:
    EBML head
    EBML version: 1
    EBML read version: 1
    Maximum EBML ID length: 4
    Maximum EBML size length: 8
    Document type: matroska
    Document type version: 2
    Document type read version: 2
    Segment: size 131381673
    Seek head (subentries will be skipped)
    EBML void: size 187
    EBML void: size 4096
    Segment information
    Segment UID: 0xe6 0x04 0x1c 0xe6 0x57 0x19 0x69 0xb5 0xa0 0x17 0x12 0x48 0xd4 0xe3 0x7e 0xe9
    (Known element, but invalid at this position: Chapter display; ID: 0x80 size: 14)
    Writing application: HandBrake 0.9.4
    Timestamp scale: 1000000
    Duration: 00:22:32.227750000
    Tracks
    Track
    Track number: 1 (track ID for mkvmerge & mkvextract: 0)
    Track UID: 1862671673
    Track type: video
    Lacing flag: 0
    Codec ID: V_MPEG4/ISO/AVC
    Codec's private data: size 46 (h.264 profile: Main @L3.0)
    Default duration: 00:00:00.041708333 (23.976 frames/fields per second for a video track)
    Default track flag: 1
    Minimum cache: 1
    Video track
    Pixel width: 848
    Pixel height: 480
    Display width: 849
    Display height: 480
    Track
    Track number: 2 (track ID for mkvmerge & mkvextract: 1)
    Track UID: 596903564
    Track type: audio
    Lacing flag: 0
    Codec ID: A_AAC
    Codec's private data: size 2
    Language: eng
    Default track flag: 1
    Audio track
    Sampling frequency: 48000
    Channels: 2
    Cluster

    After:
    EBML head
    EBML version: 1
    EBML read version: 1
    Maximum EBML ID length: 4
    Maximum EBML size length: 8
    Document type: matroska
    Document type version: 2
    Document type read version: 2
    Segment: size 130685635
    Seek head (subentries will be skipped)
    EBML void: size 4027
    Segment information
    Timestamp scale: 1000000
    Multiplexing application: libebml v1.3.5 libmatroska v1.4.8
    Writing application: mkvmerge v21.0.0 ('Tardigrades Will Inherit The Earth') 64-bit
    Duration: 00:22:32.277000000
    Date: Thu Mar 01 02:29:18 2018 UTC
    Segment UID: 0xcc 0xe8 0x9a 0x56 0x66 0x28 0xba 0x0c 0x71 0xe7 0x9f 0xb0 0xb4 0x6f 0xa5 0x17
    Tracks
    Track
    Track number: 1 (track ID for mkvmerge & mkvextract: 0)
    Track UID: 1862671673
    Track type: video
    Lacing flag: 0
    Codec ID: V_MPEG4/ISO/AVC
    Codec's private data: size 46 (h.264 profile: Main @L3.0)
    Default duration: 00:00:00.041708333 (23.976 frames/fields per second for a video track)
    Video track
    Pixel width: 848
    Pixel height: 480
    Display width: 849
    Display height: 480
    Track
    Track number: 2 (track ID for mkvmerge & mkvextract: 1)
    Track UID: 596903564
    Track type: audio
    Codec ID: A_AAC
    Codec's private data: size 2
    Default duration: 00:00:00.021333333 (46.875 frames/fields per second for a video track)
    Audio track
    Sampling frequency: 48000
    Channels: 2
    EBML void: size 1114
    Cluster

    IT System Administrator

    PMS: E3-1240v2, 8GB RAM, Windows
    Clients:
    Samsung Smart Hub UA60JU6400 (x2),
    Samsung Tizen UA40K5500 (x2),
    Chromecast 2 (x3),
    Chromecast Ultra,
    Playstation 3,
    Playstation 4 (x2)

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