Sony Bravia 900E and Z9D Android TV Playback Issues
First, I would like to point out that not having a bug tracker is beyond understanding. I could maybe understand limiting the tracker to Plex Pass users, but even then, that would probably be counter productive to finding a possible solution to a bug by refusing to accept everyone's help.
My problems arrose since the updating of Plex for Android TV in early February, some videos have not been able to play. While some can. I've browsed the threads over the last month to find a solution to no avail. Today I decided to sit down and try a bunch of options to try and find a working solution.
The problem files cause the spinning circle for about 30 seconds until Plex just crashes. All of these files worked fine until the early February update.
So it seems if I mess with the H.264 level in the Advanced settings, changing it from 5.2 to 4.2, then sometimes I can get the problem files to play. If Plex crashes or I reboot the TV, then I would have to change the setting again. Does not matter if I change it back to 5.2, 5.1, or another setting, just changing it allows the files to play for some reason.
I've attached the mediainfo for the problem file and the logs. I'm still going through the logs to see if I can find anything showing me what the problem is.
The Wife Acceptance Factor (WAF) is pretty low right now. I've found a workaround by using Kodi with the Plex plugin.
This is just one problem of three. The grey bars still exist for 4K HDR content which is so distracting that we won't use Plex for that until we can get this fixed. The other problem TrueHD streams. I'll deal with the other two problems later, but right now, I just want to get Plex working as well as it was before February.
Oh, Plex admins, please put in a bug tracker.