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Buffer or title screen stays on top while the video is playing and there is no way to get rid of it.

jami2539jami2539 Posts: 10Validating, Plex Pass Plex Pass

While streaming video on my Xbox One app which was recently updated the buffer or title screen stays on screen while the video is playing and there is no way to get rid of it. The app appears to be broken and was just updated on the 20th of February. It makes the app unusable basically. No other device has this issue. My Roku is fine as well as my phone app.

Answers

  • MoussaMoussa Posts: 1,634Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    Hi there. This is a known issue with the recent Xbox Insider update and we are investigating a fix with Microsoft.

  • kingshillbillykingshillbilly Posts: 21Members ✭✭

    Things work fine using the Media Player app on XB1 playing dnla from my Plex Server

  • Terry CinemasTerry Cinemas Posts: 909Members, Plex Pass Plex Pass

    @Moussa said:
    Hi there. This is a known issue with the recent Xbox Insider update and we are investigating a fix with Microsoft.

    I figured it was an “insider issue” since it didnr start until the update was pushed

                                   Chris

    Old username: CMTAHM

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  • Snail02Snail02 Posts: 36Members, Plex Pass Plex Pass

    As a temp workaround. Hit the xbox button when the video starts playing. Select home and drop back to the dash. Then open Plex again.

  • DarkManX4lfDarkManX4lf Posts: 5Members, Plex Pass Plex Pass

    @Snail02 said:
    As a temp workaround. Hit the xbox button when the video starts playing. Select home and drop back to the dash. Then open Plex again.

    Thank you. This worked. Hopefully it gets fixed soon.

  • SteveMcNallySteveMcNally Posts: 336Members, Plex Pass Plex Pass

    @Moussa said:
    Hi there. This is a known issue with the recent Xbox Insider update and we are investigating a fix with Microsoft.

    Any ETA? Seems to have also been pushed down from alpha to also include beta users now too, which makes Plex unusable again for me and many more people.

  • StuBeckStuBeck Posts: 1Members

    @Snail02 said:
    As a temp workaround. Hit the xbox button when the video starts playing. Select home and drop back to the dash. Then open Plex again.

    This just causes Plex to crash on my setup. Audio plays for about five seconds while the plex logo is shown full screen then it crashes to the dashboard.

  • MarkusMcNugenMarkusMcNugen Posts: 2Validating, Plex Pass Plex Pass
    edited March 11

    @StuBeck said:

    @Snail02 said:
    As a temp workaround. Hit the xbox button when the video starts playing. Select home and drop back to the dash. Then open Plex again.

    This just causes Plex to crash on my setup. Audio plays for about five seconds while the plex logo is shown full screen then it crashes to the dashboard.

    Same here. Plex is completely unusable on my Xbox One for this reason. Looks like Ill be enabling the DLNA server and going through the crappy and not very compatible Media Player. Thats a legit workaround for the problem at least ;)

  • VPNBUGGVPNBUGG Posts: 1Members, Plex Pass Plex Pass

    It is unenjoyable and had to resort to old school file searching through the media files via xbox media app, I really hope this gets fixed.

  • Bobby5512Bobby5512 Posts: 1Members, Plex Pass Plex Pass

    Was able to get it to work by pressing the xbox button when the movie starts playing. Select home and immediately press the b button to go back into plex. Hopefully this gets fixed soon.

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