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App crash on signin, mate 9 pro

bejambejam Members, Plex Pass Posts: 7 Plex Pass

Running oreo with all latest updates and latest beta Google play services on mate 9 pro. The plex vr app loads fine but when I sign in either through username and password or account link, the app crashes. I have checked all permissions granted. Also tried rolling back to older Google play services. And the issue is still there.

Comments

  • BitKeeperBitKeeper Members Posts: 2

    I am getting the same thing on a Pixel 2XL using stock Play Services. Plex VR App Version 1.2.0.5.

  • DhovinDhovin Members, Plex Pass Posts: 1 Plex Pass

    Mine gets a bit further but still crashes every time. I use the Pixel 2 XL and i tried with beta play services and standard. IT always crashes when it starts loading data. I get what i'm assuming is the server selection drop down but then crashes.

  • bejambejam Members, Plex Pass Posts: 7 Plex Pass

    BUMP.... Any response from Plex support?

  • bejambejam Members, Plex Pass Posts: 7 Plex Pass

    Hi, I am not an expoert on debugging but did an adb logcat to try and capture the crash moment. See below for two sections of the log.

    Could be to do with these lines? [ InputDispatcher: channel '848ac2f com.plexapp.android.vr/com.plexapp.plex.activities.UnityPlayerActivity (server)' ~ Consumer closed input channel or an error occurred. events=0x9
    04-01 07:13:25.965 1269 2064 E InputDispatcher: channel '848ac2f com.plexapp.android.vr/com.plexapp.plex.activities.UnityPlayerActivity (server)' ~ Channel is unrecoverably broken and will be disposed!]

    See below for more. Thanks!

    SECTIONS OF ADB LOGCAT DUMP:
    --------- beginning of crash
    04-01 06:24:09.441 28315 28337 E AndroidRuntime: FATAL EXCEPTION: UnityMain
    04-01 06:24:09.441 28315 28337 E AndroidRuntime: Process: com.plexapp.android.vr, PID: 28315
    04-01 06:24:09.441 28315 28337 E AndroidRuntime: java.lang.Error: signal 11 (SIGSEGV), code 1 (SEGV_MAPERR), fault addr 00000000
    04-01 06:24:09.441 28315 28337 E AndroidRuntime: Build fingerprint: 'HUAWEI/LON-L29/HWLON:8.0.0/HUAWEILON-L29/366(C636):user/release-keys'
    04-01 06:24:09.441 28315 28337 E AndroidRuntime: Revision: '0'
    04-01 06:24:09.441 28315 28337 E AndroidRuntime: pid: 28315, tid: 28904, name: Threadpool work >>> com.plexapp.android.vr <<<
    04-01 06:24:09.441 28315 28337 E AndroidRuntime: r0 00000000 r1 00000000 r2 00000008 r3 000002bb
    04-01 06:24:09.441 28315 28337 E AndroidRuntime: r4 c7b2a7e0 r5 abaf5150 r6 e97e3420 r7 c93d7870
    04-01 06:24:09.441 28315 28337 E AndroidRuntime: r8 bff5b938 r9 c79bb4c8 sl c761ddf0 fp b82bedc8
    04-01 06:24:09.441 28315 28337 E AndroidRuntime: ip df1c7330 sp b82beda8 lr 00000098 pc df1c7364 cpsr 39324c2d
    04-01 06:24:09.441 28315 28337 E AndroidRuntime:
    04-01 06:24:09.441 28315 28337 E AndroidRuntime: at Unknown.00010364(Unknown Source:0)
    04-01 06:24:09.441 28315 28337 E AndroidRuntime: at Unknown.00000094(Unknown Source:0)

    Also I found these lines just before the crash:

    04-01 07:13:21.570 1269 2295 D hw_netstat: total/12133/9381,com.plexapp.android.vr/11889/9381,unknown:0/244/0
    04-01 07:13:21.572 1269 2295 E HwCHRWifiFile: getFileResult throw exceptionjava.io.FileNotFoundException: proc/net/wifi_network_stat (No such file or directory)
    04-01 07:13:21.901 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:1392] Missed vsync by 3393us (CPU load is too high)
    04-01 07:13:21.993 1269 2130 D HwWifiStatStore: handleMessage : 200
    04-01 07:13:22.044 599 599 D SensorHub: Get acc data 8.638280, 1.321599, 4.654328
    04-01 07:13:22.076 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:364] GPU commands did not finish for strip 0, expect tearing
    04-01 07:13:22.101 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:1392] Missed vsync by 14301us (CPU load is too high)
    04-01 07:13:22.135 556 633 I Unity : Calling HasPermissionsGranted: System.String[]
    04-01 07:13:22.135 556 633 I Unity :
    04-01 07:13:22.135 556 633 I Unity : (Filename: ./artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
    04-01 07:13:22.135 556 633 I Unity :
    04-01 07:13:22.136 556 633 D PermissionsFragment: Checking permission for android.permission.READ_EXTERNAL_STORAGE
    04-01 07:13:22.136 556 633 D PermissionsFragment: Checking permission android.permission.READ_EXTERNAL_STORAGE
    04-01 07:13:22.189 605 605 E WifiHAL : enter wifi_get_link_stats
    04-01 07:13:22.201 694 694 E wificond: Failed to get NL80211_STA_INFO_CNAHLOAD
    04-01 07:13:22.202 1269 2128 E WificondControl: Noise: -90, Snr: 0, Chload: -1
    04-01 07:13:22.202 1269 2133 D HwWifiCHRStateManager: handleMessage : 1001
    04-01 07:13:22.202 1269 2133 D HwWifiCHRStateManager: handleUpdateChannel:5180
    04-01 07:13:22.202 1269 2133 V HwWifiServiceFactory: get AllImpl object = com.android.server.wifi.HwWifiServiceFactoryImpl@13dbcfa
    04-01 07:13:22.205 1269 2176 D ConnectivityService: notifyType CAP_CHANGED for NetworkAgentInfo [WIFI () - 106]
    04-01 07:13:22.209 1269 4744 D PMS10028: package:com.android.systemui, input flags:0, output hwFlags:0
    04-01 07:13:22.210 1269 1269 I HwDubaiService: BroadcastReceiver android.net.wifi.RSSI_CHANGED
    04-01 07:13:22.211 1269 2313 D HuaweiWifiWatchdogStateMachine: rssi change nRssi =-68, sRssi=-66
    04-01 07:13:22.211 1269 2298 D HwQoEUtils: HwQoEService: QOE_MSG_WIFI_RSSI_CHANGED mDsKOGRTT = 0 rssiLevel = 3
    04-01 07:13:22.211 1269 2305 D HwWifiConnectivityMonitor: signal level changed: 4 --> 3, 802.11v = true
    04-01 07:13:22.212 1269 1269 I QosMonitor: queryRtt: rtt_type = 3
    04-01 07:13:22.212 1269 1269 I HwQoEJNI: send_cmd_kernel. begin
    04-01 07:13:22.212 1269 1269 I HwQoEJNI: send_cmd_kernel. end
    04-01 07:13:22.212 1269 1269 I QosMonitor: postEventFromNative: msg=100,arg1=4,arg2=10
    04-01 07:13:22.212 1269 1269 D HuaweiWifiWatchdogStateMachine: setSampleRtt: rtt=0,rtt_pkts =0,rtt_when=2
    04-01 07:13:22.213 1269 1269 I QosMonitor: resetRtt: rtt_type = 3
    04-01 07:13:22.213 1269 1269 I HwQoEJNI: send_cmd_kernel. begin
    04-01 07:13:22.213 1269 1269 I HwQoEJNI: send_cmd_kernel. end
    04-01 07:13:22.559 9203 9229 D LogUtil_LogConfig: obtainSavePath(): path = 1
    04-01 07:13:22.566 9203 9229 D LogUtil_LogConfig: getLogFile(): logFilePath = /data/data/com.huawei.health/files/com.huawei.health/com.huawei.health_DaemonService/
    04-01 07:13:22.566 9203 9229 D LogUtil_LogConfig: obtainSavePath(): path = 1
    04-01 07:13:22.567 9203 9229 D LogUtil_LogConfig: acquireMaxLogFileLengthContainsOffset describe: com.huawei.health:DaemonService result:5242880
    04-01 07:13:22.567 9203 9229 D LogUtil_LogConfig: obtainSavePath(): path = 1
    04-01 07:13:22.568 9203 9229 D LogUtil_LogConfig: getLogFileRoot(): logFilePath = /data/data/com.huawei.health/files/com.huawei.health/com.huawei.health_DaemonService/
    04-01 07:13:22.809 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:364] GPU commands did not finish for strip 0, expect tearing
    04-01 07:13:23.001 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:1392] Missed vsync by 6967us (CPU load is too high)
    04-01 07:13:23.068 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:1392] Missed vsync by 3791us (CPU load is too high)
    04-01 07:13:23.101 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:1392] Missed vsync by 4121us (CPU load is too high)
    04-01 07:13:23.134 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:1392] Missed vsync by 1280us (CPU load is too high)
    04-01 07:13:23.143 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:364] GPU commands did not finish for strip 0, expect tearing
    04-01 07:13:23.184 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:1392] Missed vsync by 3150us (CPU load is too high)
    04-01 07:13:23.234 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:1392] Missed vsync by 1200us (CPU load is too high)
    04-01 07:13:23.276 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:364] GPU commands did not finish for strip 0, expect tearing
    04-01 07:13:23.368 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:1392] Missed vsync by 1841us (CPU load is too high)
    04-01 07:13:23.418 693 693 E Thermal-daemon: [ap] temp_new :37 temp_old :35
    04-01 07:13:23.419 2798 4043 I ThermalService: Receive temperature change, type: 0, temp: 37 from thermald
    04-01 07:13:23.420 2798 3604 D HwThermalStateManager: Thermal type: 0 cur_temperature:37
    04-01 07:13:23.421 693 693 E Thermal-daemon: Report temperature: [ap] temp :37 report_threshold:1
    04-01 07:13:23.484 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:1392] Missed vsync by 156us (CPU load is too high)
    04-01 07:13:23.509 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:364] GPU commands did not finish for strip 0, expect tearing
    04-01 07:13:23.536 1269 1269 I TrafficMonitor: update:rxPkts:3,txPkts:2,rxBytes:187,txBytes:116
    04-01 07:13:23.536 1269 1269 I TrafficMonitor: start expired. level:-1
    04-01 07:13:23.536 1269 1269 I TrafficMonitor: gettimer:interval=2000
    04-01 07:13:23.584 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:1392] Missed vsync by 955us (CPU load is too high)
    04-01 07:13:23.629 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:364] GPU commands did not finish for strip 0, expect tearing
    04-01 07:13:23.668 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:1392] Missed vsync by 2119us (CPU load is too high)
    04-01 07:13:23.701 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:1392] Missed vsync by 1079us (CPU load is too high)
    04-01 07:13:23.729 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:364] GPU commands did not finish for strip 0, expect tearing
    04-01 07:13:23.751 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:1392] Missed vsync by 2396us (CPU load is too high)
    04-01 07:13:23.782 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:364] GPU commands did not finish for strip 0, expect tearing
    04-01 07:13:23.801 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:1392] Missed vsync by 5059us (CPU load is too high)
    04-01 07:13:23.834 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:1392] Missed vsync by 1618us (CPU load is too high)
    04-01 07:13:23.867 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:1392] Missed vsync by 5957us (CPU load is too high)
    04-01 07:13:23.917 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:1392] Missed vsync by 3731us (CPU load is too high)
    04-01 07:13:23.925 1269 2047 D PMS1000 : package:com.android.providers.media, input flags:0, output hwFlags:0
    04-01 07:13:23.942 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:364] GPU commands did not finish for strip 0, expect tearing
    04-01 07:13:23.963 681 1393 D AudioFlinger: mixer(0x7e90ea0d40) throttle end: throttle time(1)
    04-01 07:13:23.976 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:364] GPU commands did not finish for strip 0, expect tearing
    04-01 07:13:24.001 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:1392] Missed vsync by 3496us (CPU load is too high)
    04-01 07:13:24.026 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:364] GPU commands did not finish for strip 0, expect tearing
    04-01 07:13:24.067 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:1392] Missed vsync by 1981us (CPU load is too high)
    04-01 07:13:24.367 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:1392] Missed vsync by 1687us (CPU load is too high)
    04-01 07:13:24.434 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:1392] Missed vsync by 332us (CPU load is too high)
    04-01 07:13:24.534 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:1392] Missed vsync by 3546us (CPU load is too high)
    04-01 07:13:24.567 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:1392] Missed vsync by 3947us (CPU load is too high)
    04-01 07:13:24.617 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:1392] Missed vsync by 2753us (CPU load is too high)
    04-01 07:13:24.726 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:364] GPU commands did not finish for strip 0, expect tearing
    04-01 07:13:24.934 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:1392] Missed vsync by 164us (CPU load is too high)
    04-01 07:13:24.998 1269 2130 D HwWifiStatStore: handleMessage : 200
    04-01 07:13:25.100 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:1392] Missed vsync by 9571us (CPU load is too high)
    04-01 07:13:25.127 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:364] GPU commands did not finish for strip 0, expect tearing
    04-01 07:13:25.167 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:1392] Missed vsync by 6482us (CPU load is too high)
    04-01 07:13:25.217 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:1392] Missed vsync by 434us (CPU load is too high)
    04-01 07:13:25.221 605 605 E WifiHAL : enter wifi_get_link_stats
    04-01 07:13:25.237 694 694 E wificond: Failed to get NL80211_STA_INFO_CNAHLOAD
    04-01 07:13:25.238 1269 2128 E WificondControl: Noise: -90, Snr: 0, Chload: -1
    04-01 07:13:25.238 1269 2133 D HwWifiCHRStateManager: handleMessage : 1001
    04-01 07:13:25.238 1269 2133 D HwWifiCHRStateManager: handleUpdateChannel:5180
    04-01 07:13:25.238 1269 2133 V HwWifiServiceFactory: get AllImpl object = com.android.server.wifi.HwWifiServiceFactoryImpl@13dbcfa
    04-01 07:13:25.245 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:364] GPU commands did not finish for strip 0, expect tearing
    04-01 07:13:25.271 556 14988 W native : orientation_filter.cc:399 SensorFusion: Mag sample is too old: 0.0049749
    04-01 07:13:25.484 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:1392] Missed vsync by 1347us (CPU load is too high)
    04-01 07:13:25.534 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:1392] Missed vsync by 1480us (CPU load is too high)
    04-01 07:13:25.540 1269 1269 I TrafficMonitor: update:rxPkts:1,txPkts:2,rxBytes:105,txBytes:210
    04-01 07:13:25.540 1269 1269 I TrafficMonitor: start expired. level:-1
    04-01 07:13:25.540 1269 1269 I TrafficMonitor: gettimer:interval=2000
    04-01 07:13:25.617 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:1392] Missed vsync by 262us (CPU load is too high)
    04-01 07:13:25.684 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:1392] Missed vsync by 399us (CPU load is too high)
    04-01 07:13:25.734 556 1051 W GVR : [vr/gvr/render/scanline_racer.cc:1392] Missed vsync by 1093us (CPU load is too high)
    04-01 07:13:25.863 681 1393 I AudioTrackShared: server obtain null buf part1:0 rear:347648 front:347648 mFrameCount:2048
    04-01 07:13:25.965 1269 2064 W InputDispatcher: channel '848ac2f com.plexapp.android.vr/com.plexapp.plex.activities.UnityPlayerActivity (server)' ~ Consumer closed input channel or an error occurred. events=0x9
    04-01 07:13:25.965 1269 2064 E InputDispatcher: channel '848ac2f com.plexapp.android.vr/com.plexapp.plex.activities.UnityPlayerActivity (server)' ~ Channel is unrecoverably broken and will be disposed!
    04-01 07:13:25.966 1269 4733 I MediaFocusControl: AudioFocus removeFocusStackEntryOnDeath(): removing entry for android.os.BinderProxy@f72d304
    04-01 07:13:25.967 14949 14961 I VrScreenCaptureService: Target's binder died. Unregistering com.plexapp.android.vr and terminating capture
    04-01 07:13:25.968 1269 4733 I ActivityManager: Process com.plexapp.android.vr (pid 556) has died: fore TOP
    04-01 07:13:25.968 13435 1343 I DaydreamManagerImpl: Daydream client died for: ComponentInfo{com.plexapp.android.vr/com.plexapp.plex.activities.UnityPlayerActivity}
    04-01 07:13:25.968 13435 1343 W DaydreamManagerImpl: Displaying crash notification for: ComponentInfo{com.plexapp.android.vr/com.plexapp.plex.activities.UnityPlayerActivity}
    04-01 07:13:25.968 1269 4733 D ActivityManager: cleanUpApplicationRecord app: ProcessRecord{9ae8168 556:com.plexapp.android.vr/u0a139}, app.bad: false, restarting: false, allowRestart: true
    04-01 07:13:25.969 681 1049 D AudioFlinger: event 163

  • ManuelPGManuelPG Plex Dev Team Members, Plex Employee, Plex Pass, Plex Ninja Posts: 387 Plex Employee

    Thanks for the crash report, that's useful @bejam. We'll investigate.

    @Dhovin @BitKeeper Just to make sure that they crash you guys are experiencing is the same, can you post your device logs as well? No need to be familiar with adb, you can go to Settings > Support and get instructions on how to grab them from there.

    Thanks in advance.

  • BitKeeperBitKeeper Members Posts: 2

    I can't get the app to run long enough to get to settings.

  • bejambejam Members, Plex Pass Posts: 7 Plex Pass

    @ManuelPG said:
    Thanks for the crash report, that's useful @bejam. We'll investigate.

    @Dhovin @BitKeeper Just to make sure that they crash you guys are experiencing is the same, can you post your device logs as well? No need to be familiar with adb, you can go to Settings > Support and get instructions on how to grab them from there.

    Thanks in advance.

    No problem. FYI in my version the app actually gets to the point where it looks like it is trying to find the plex media server and load the initial tiles. Then it crashes. I also tried deleting any managed users and pin passwords on the plex media server in case the app was tripping up on that. But no luck.

    Any idea when the issue will be resolved? Happy to try things from my end if that is helpful.

  • bejambejam Members, Plex Pass Posts: 7 Plex Pass

    The new version of plex vr fixes the crash problem! Now the app loads ok but can only see local content. Tried changing the network encryption to preferred as per here https://forums.plex.tv/discussion/305317/my-server-isnt-showing-up#latest But still can't see server content.

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