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Blank Tile/Thumbnails Show After Video Has Been Deleted or Moved

Michael-AlanMichael-Alan Members, Plex Pass Posts: 65 Plex Pass
edited March 3 in Plex Web App

Blank tiles/thumbnails still show in the library where movies had been deleted. The blank tiles still remain even after, scanning, optimizing, cleaning, emptying trash, repairing Plex Media Server or reinstalling. These blank tiles only show in Plex Web for Windows App. I also have a Roku and the Plex Roku App does not show these blank tiles. In my pic, you can see the blank tile and it states "0 movies". I have several of these for movies that have been deleted from the library and the folder in windows. This just recently started occurring -- possibly after the latest PMS update.

Michael-Alan

Best Answer

Answers

  • Michael-AlanMichael-Alan Members, Plex Pass Posts: 65 Plex Pass

    This is issue is also happening in the Plex Media Player app.

    Michael-Alan

  • Michael-AlanMichael-Alan Members, Plex Pass Posts: 65 Plex Pass

    @bengeorge said:
    It looks like a Despicable Me collection was created.

    You can read more about collections here: https://support.plex.tv/articles/201273953-collections/

    Why are there collections with zero items?

    You will find after removing all the collection tags from items, the collapsed collection item remains with zero items in it. These are kept because you might have made customizations to the collection (artwork, a description, etc.). We don’t want to just get rid of the collection, in case you want to add other things to it. If you want to get rid of an empty collection, delete it as described above.

    This does not resolve the issue.

    Michael-Alan

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