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Does not play videos on PS4

luisormeno108@gmail.comluisormeno108@gmail.com Posts: 6Members, Plex Pass Plex Pass


I have a PS4 that when I want to watch my videos from my local server there is no problem, some days ago I started to migrate to a remote server my plex, which is operative and I can watch my videos from my smart tv, laptop but not from my PS4 , I get a message that "there was a problem playing this item" and the "video did not start in time" when I want to play a video. All my videos are in 720p H264 ACC 2.0, I have a bandwidth in my home of 50mb.

thanks for your help



  • pullenjtpullenjt Posts: 1Members, Plex Pass Plex Pass
    edited March 4

    This is the exact problem I ran into last night. The latest beta release and being on a remote network other then the network of your plex server it fails to play.

    All the media meta data comes down just fine but streaming over the wire is a no go.

    Easiest way to test this connect your PS4 to a phone hot spot and give it a go you will get the error. Move the PS4 back to the local network of the plex server and you will have no problems.

  • luisormeno108@gmail.comluisormeno108@gmail.com Posts: 6Members, Plex Pass Plex Pass

    thank you for the answer, but unfortunately my local plex server will be replaced by the remote, so I look for another solution

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