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Samsung Smart Blu-Ray Player Audio Muting Problem

Hi I have Plex set up on my windows 10 PC and running over my hard wired home network to my Samsung Smart BD-H6500 Blu-ray player, The older films play fine but when i play a more recent film it plays fine for the first 20 mins then the audio mutes and i get an on screen message saying "audio has been muted as the file is not compatible with this device" If I play the same movie via Plex DLNA to my non smart samsung TV the whole movie plays fine.
Anyone know why I am getting this audio muting ? and how if possible to resolve it ?


  • OrcaOrca Plex for Samsung Developer Members, Plex Pass, Plex Ninja Posts: 7,620 Plex Ninja

    If the codec is not fully compatible, switch the playback mode to transcoding to resolve this.

    Have you checked if your answer might be in the User Manual?
    My Samsung environment:

    2010 BD-C5500 Blu-Ray,
    2011 UE46D7000 LED-TV,

    2012 BD-ES6000 Blu-Ray,

    2014 UE55HU8500L UHD LED TV

    If you enjoy this free app, you can buy me a beer by making a Donation

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