In PLEX on Roku I can't play trailers (video quality 720) that are stored locally with the movies
Hi have a Roku Premiere+ device and I use PLEX (version 5.1 build 1 roku) on it to play my local videos stored on a Netgear ReadyNAS NAS which has Plex server installed.
For any movie that I have on my NAS server I have a local file for the associated trailer, using the correct naming convention (-trailer.ext).
I can play the trailer on various PLEX clients, including web browser, Android, IOS devices.
I also see the trailer icon on the PLEX on Roku and I can select to play the trailer. However if the quality of the trailer file is 720 the file it is not played and I get the following error on a popup window: "Playback error. We could not play the selected video".
If the quality of the trailer is lower (i.e. 480) I can play the trailer, no problem.
Also if I rename the trailer file as a regular movie (remove "-trailer" from the file name) I can play it on PLEX on Roku.
Can someone explain why trailers with the video quality of 720 cant' be played? Is there a configuration issue?