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Playstation 3 - Transcoder crashed, failed to start up again

Aleunam_Aleunam_ Posts: 5Members ✭✭

Hello,

First of all I'd like to say that I'm completely new to these forums. I have browsed a bit in hopes to find my solution, but some said that the issue that's causing my Playstation 3 to quit playing the tv show or movie I'm watching might be different than what has been the case for other Plex users. So therefore I decided to create my own topic.

I use a Playstation 3 to play my tv shows and movies with Plex, I believe the ps3 version is 1.0.x and the server version that's installed on my Windows 10, 64-bit is Version 1.11.3.4803 which is the most recent one.

The issue is that whenever I play my files on my ps3, I keep getting the same crash after about five-ten minutes, sometimes more, sometimes less. The message: "Transcoder crashed and failed to start up again" keeps popping up. I am able to resume by simply clicking the play button again only to get that same error again.

What might be causing that? I have no idea what's caused this. I've done nothing to my settings whatsoever.

Logfile has been added to the attachments

Is anyone able to help me out?

Regards,

Answers

  • Aleunam_Aleunam_ Posts: 5Members ✭✭

    The issue is still there. I've deleted the libraries and added them again.
    Even though the issue is occuring less, it's still there. I've also deleted the cache folder that's stored here C:\Users\\AppData\Local\Plex Media Server.

    The issue occured just now, three times during a 40-minute episode of a tv show. The file extension was .mkv.

    Would love to have a solution to this.
    Also, I am using Plex without a pass. I only use Plex inside my own network.

  • Aleunam_Aleunam_ Posts: 5Members ✭✭

    Anyone? I think it's ridiculous that Plex Support does not even reply to anything I've searched for so far, let alone my own topic.

  • WillsonHawWillsonHaw Developer VancouverPosts: 14Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    Hello,

    Does this happen when you do playback on other devices, or is it just happening on your PS3?

    Regards,
    -W

  • Aleunam_Aleunam_ Posts: 5Members ✭✭

    Hello,

    This happens on both the PS3 and the web-browser (using Google Chrome)

    Regards,

  • WillsonHawWillsonHaw Developer VancouverPosts: 14Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    The current latest version of PMS is 1.12.1.4885. Can you try upgrading to the latest version, and try again? If it happens again, can you post the latest logs?

    Regards,
    -W

  • Aleunam_Aleunam_ Posts: 5Members ✭✭
    edited March 21

    I think I already have the latest version...
    I ended up doing a clean installation / installing a new, clean Windows on my computer so I had to re-install Plex.
    So far, everything's working fine, but my CPU still rises to 80-90% from time to time only to then fall back to a lower percentage.

    I do have a few logfiles for you from a few days ago when the error occured. I'll add those to the attachments.

    Regards,

    Logs
    https://www.sendspace.com/file/s1yev4
    https://www.sendspace.com/file/1mgdws
    https://www.sendspace.com/file/bbex0l

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