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Trash Can Icon

BrohodinBrohodin Members, Plex Pass Posts: 7 Plex Pass

I'm having an issue only with my TV Shows Library (I have 4 Libraries in total) where there is a trash can Icon on my shows after my media was inaccessible prior to a scan. The issue is that the trash can doesn't go away once the Media is back and available.

Meanwhile using the Plex App on Fire TV allows for playback of TV Shows even if the Web App shows a Trash Can. My assumption is that it's because that device caches the data needed to reach the media.

I'm also able to download shows through the Plex Web app even though there is a trash can Icon that doesn't allow stream playback.

My server is running on Ubuntu 16.04. I've checked permissions for TV Shows and they seem fine, they are exactly the same permissions as my other libraries that don't have any issues. It's worth mentioning I have over 16k episodes in this library

Thanks for your time and support!

Answers

  • dirtycajunricedirtycajunrice Validating, Plex Pass Posts: 169 Plex Pass

    I have ~20K episodes and this happened a few times during storage migrations, i suggest you just do a quick scan of that library when that happens so it can "Re-attach" the metadata to the files. Should clear it right up

    Please remember to mark the appropriate answer(s) which solved your issue.

    My Setup:
    Plex Media Server: Ubuntu 16.04 VM
    Servers: 2x R620 each with 2x Xeon E5-2670 @ 2.60GHz / 96GB RAM
    Storage (SAN): Ubuntu 16.04 using NFS with 160TB (192TB / 2 RAID6 Pools MDADM > LVM > EXT4)
    Clients: iOS, WebUI, Nvidia Shield, Roku

  • BrohodinBrohodin Members, Plex Pass Posts: 7 Plex Pass

    I do that, but it doesn't help. It skips right over everything and only new content is added without a trash can

    Thanks

  • dirtycajunricedirtycajunrice Validating, Plex Pass Posts: 169 Plex Pass

    Have the permissions changed on the files?

    Please remember to mark the appropriate answer(s) which solved your issue.

    My Setup:
    Plex Media Server: Ubuntu 16.04 VM
    Servers: 2x R620 each with 2x Xeon E5-2670 @ 2.60GHz / 96GB RAM
    Storage (SAN): Ubuntu 16.04 using NFS with 160TB (192TB / 2 RAID6 Pools MDADM > LVM > EXT4)
    Clients: iOS, WebUI, Nvidia Shield, Roku

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