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An error occurred while attempting to play this video.

GFHazardGFHazard Members, Plex Pass Posts: 1 Plex Pass

This only happens when trying to play media on the android app, it works fine in browser. Here is the log for my android device.

03-11 11:56:04.591 i: [UserAction] Tap on mini-player 'play' button.
03-11 11:56:04.641 i: Creating MobileVideoPlayerActivity.
03-11 11:56:04.677 i: [SBB] MobileVideoPlayerActivity We're in landscape (2560 x 1440).
03-11 11:56:04.679 i: [SBB] MobileVideoPlayerActivity We're in landscape (2560 x 1440).
03-11 11:56:04.681 i: [Video] Creating local video player instance.
03-11 11:56:04.681 i: [Video] Using exoplayer player
03-11 11:56:04.687 i: [SBB] MobileVideoPlayerActivity We're in landscape (2560 x 1440).
03-11 11:56:04.688 i: [TranscodeSession] Media choice updated
03-11 11:56:04.689 i: [MediaDecisionEngine] Starting media decision for: Fullmetal Alchemist: Brotherhood - S01 E01 (part index 0)
03-11 11:56:04.692 i: [video] Unable to report progress to server, since no duration is available.
03-11 11:56:04.692 i: [MediaDecisionEngine] Provided video item has no streams, checking files...
03-11 11:56:04.692 i: [Boot] MobileVideoPlayerActivity took 0ms to run create behaviours.
03-11 11:56:04.693 i: Fetching [method:GET] https://46-182-109-180.dc0dabce94f047da876f5a281f9fd880.plex.direct:15975/library/metadata/14?checkFiles=1&X-Plex-Token=...JPpm
03-11 11:56:04.697 i: Resuming MobileVideoPlayerActivity.
03-11 11:56:04.742 i: [SBB] MobileVideoPlayerActivity We're in landscape - measured bottom button bar to be 0 pixels high, 168 pixels wide.
03-11 11:56:04.742 i: [SBB] Offsetting by 168 / 0 pixels
03-11 11:56:04.745 i: [SBB] MobileVideoPlayerActivity We're in landscape - measured bottom button bar to be 0 pixels high, 168 pixels wide.
03-11 11:56:04.745 i: [SBB] Offsetting by 168 / 0 pixels
03-11 11:56:04.748 i: [SBB] MobileVideoPlayerActivity We're in landscape - measured bottom button bar to be 0 pixels high, 168 pixels wide.
03-11 11:56:04.748 i: [SBB] Offsetting by 168 / 0 pixels
03-11 11:56:05.042 i: [MediaDecisionEngine] Transcode server selected: lw908-gfhazard
03-11 11:56:05.057 i: [MediaDecisionEngine] Analyzing media: 1920x1080 2075kbps (Container: mkv, Video: hevc, Audio: ac3)
03-11 11:56:05.058 e: An exception occurred: java.lang.NullPointerException: Attempt to invoke virtual method 'boolean java.lang.Boolean.booleanValue()' on a null object reference
03-11 11:56:05.058 e: Stacktrace: java.lang.NullPointerException: Attempt to invoke virtual method 'boolean java.lang.Boolean.booleanValue()' on a null object reference
at com.plexapp.plex.mediaselection.playbackoptions.b.q(SourceFile:204)
at com.plexapp.plex.mediaselection.c.a(SourceFile:388)
at com.plexapp.plex.mediaselection.c.a(SourceFile:269)
at com.plexapp.plex.mediaselection.c.a(SourceFile:114)
at com.plexapp.plex.mediaselection.c.a(SourceFile:99)
at com.plexapp.plex.mediaselection.h.a(SourceFile:848)
at com.plexapp.plex.mediaselection.h.doInBackground(SourceFile:820)
at android.os.AsyncTask$2.call(AsyncTask.java:333)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1162)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:636)
at java.lang.Thread.run(Thread.java:764)

03-11 11:56:05.058 e: [video] Unable to decide on a video for playback: /library/metadata/14
03-11 11:56:05.059 e: [Video Player] A non-recoverable error occurred while attempting to play: /library/metadata/14.
03-11 11:56:05.059 e: [Video Player] An error occurred while attempting to play this video. Please try restarting both the Plex Media Server and this app.
03-11 11:56:05.059 i: [Video Player] Showing playback error dialog.
03-11 11:56:14.692 i: [video] Unable to report progress to server, since no duration is available.
03-11 11:56:24.692 i: [video] Unable to report progress to server, since no duration is available.
03-11 11:56:34.691 i: [video] Unable to report progress to server, since no duration is available.
03-11 11:56:44.691 i: [video] Unable to report progress to server, since no duration is available.
03-11 11:56:54.692 i: [video] Unable to report progress to server, since no duration is available.
03-11 11:57:04.691 i: [video] Unable to report progress to server, since no duration is available.
03-11 11:57:14.691 i: [video] Unable to report progress to server, since no duration is available.
03-11 11:57:24.692 i: [video] Unable to report progress to server, since no duration is available.
03-11 11:57:34.692 i: [video] Unable to report progress to server, since no duration is available.
03-11 11:57:44.691 i: [video] Unable to report progress to server, since no duration is available.
03-11 11:57:54.691 i: [video] Unable to report progress to server, since no duration is available.
03-11 11:58:04.691 i: [video] Unable to report progress to server, since no duration is available.
03-11 11:58:14.691 i: [video] Unable to report progress to server, since no duration is available.
03-11 11:58:24.692 i: [video] Unable to report progress to server, since no duration is available.
03-11 11:58:34.691 i: [video] Unable to report progress to server, since no duration is available.

Answers

  • VerminousCootVerminousCoot Members, Plex Pass Posts: 6 Plex Pass

    Me too. HEVC sources crash android app and it stays crashed until server restart. Web app is fine.

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