[BUG] PMS Can't Transcode Files with TrueHD audio and Doesn't Handle Error Gracefully
I have a movie with a TrueHD audio track. Direct Stream / Direct Play works just fine to play the movie, but if I turn those off or if I attempt to play the movie on a device that doesn't support TrueHD (i.e. Plex would need to transcode the audio), the player just hangs. Doesn't matter what player it is: Roku, Web, Plex Media Player, Plex for Android. They all do the same thing. I think the Roku eventually kicks back an error playing the file, but that's it. Monitoring it with PlexPy/Tautulli, I never see the stream or transcode start. However, if I change the audio track to the AC3 stream, the movie immediately begins to play.
Am I correct in understanding that Plex Media Server for Windows cannot read (for transcoding) TrueHD audio streams and also doesn't handle the fact that it can't so it just locks up?
Is this an open bug somewhere? I would understand some audio streams not being supported, but I don't understand the lock up. PMS should return an error to the player like "Can't transcode unsupported audio stream" or something like that. Or better yet, change to a different audio stream of the same language and channels, if possible (or at least the same language).
Plex Media Server v126.96.36.19929
Windows Server 2012 R2
Posts I've Reviewed
https://forums.plex.tv/discussion/224664/problem-with-mkv-file-including-true-hd-codec - says that TrueHD must be transcoded, but it appears PMS can't transcode it?
https://forums.plex.tv/discussion/281486/eae-error-cannot-transcode-truehd-audio - This may be related, but not sure. Looks like it was referred to the Android (player?) team.