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TV shows: Not finding Episode 3’s

casaalcasaal Members, Plex Pass Posts: 3 Plex Pass

Has anyone else find that when loading up new TV Shows onto the Plex server episode 3 is never found.
I have loaded multiple tv shows and everything is named correctly all episodes are found EXCEPT episode 3 every time.
Is there a fix for this?
By the way this has been happening for over 3 years.

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Comments

  • OttoKernerOttoKerner Members, Plex Pass, Plex Ninja Posts: 30,880 Plex Ninja

    How do your file names look like?
    How do the folder names look like?

    Have you ever experimented with .plexignore files?

    Got help? Help others too - by reporting back with your results!
    Have you checked the Documentation before posting a question in the forums?
    Use the SEARCH function before starting a new thread!
    No PMs unless requested, please! Do not use 'verbose' logging
  • Elijah_BaleyElijah_Baley Members, Plex Pass Posts: 5,061 Plex Pass

    If you are using names with things like "episode 3" in the file name then your naming is probably at fault. Plex is VERY persnickety about naming. The required format is:
    ...........................
    TV Shows <--- The library points here
    ---------TV Show Name (Year first aired if needed) <--- This folder holds the season folders
    ------------------Season 01 <--- This folder holds all the episodes for season 01
    -------------------------ShowName - s01e01 - Episode Name.ext
    -------------------------ShowName - s01e02 - Episode Name.ext
    -------------------------And so on for the rest of season 01
    ------------------Season 02 <--- This folder holds all the episodes for season 02
    -------------------------ShowName - s02e01 - Episode Name.ext
    -------------------------ShowName - s02e02 - Episode Name.ext
    -------------------------And so on for the rest of season 02
    ------------------Season 03 <--- This folder holds all the episodes for season 03
    -------------------------ShowName - s03e01 - Episode Name.ext
    -------------------------ShowName - s03e02 - Episode Name.ext
    -------------------------And so on for the rest of season 03
    ---------2nd TV Show Name (Year first aired if needed) <--- This folder holds the season folders
    ------------------Season 01 <--- This folder holds all the episodes for season 01
    -------------------------2nd ShowName - s01e01 - Episode Name.ext
    -------------------------2nd ShowName - s01e02 - Episode Name.ext
    -------------------------And so on for the rest of season 01
    ------------------Season 02 <--- This folder holds all the episodes for season 02
    -------------------------2nd ShowName - s02e01 - Episode Name.ext
    -------------------------2nd ShowName - s02e02 - Episode Name.ext
    -------------------------And so on for the rest of season 02
    ------------------Season 03 <--- This folder holds all the episodes for season 03
    -------------------------2nd ShowName - s03e01 - Episode Name.ext
    -------------------------2nd ShowName - s03e02 - Episode Name.ext
    -------------------------And so on for the rest of season 03
    Note: The year after the show name is only normally needed or desired if there is more that one show with exactly the same name. Check http://thetvdb.com/ if you are not sure and match exactly the name used there. There are some exceptions to this where the year is needed even if there is no other show of that name or if the show does not have the year in TheTVDB.
    There are naming methods other than the above that work but this does work 99.9% of the time.
    If you are going to use Plex it is best to use the proper naming conventions so Plex makes the best match possible. Trying to force Plex to use other naming methods is just asking for frustration.
    https://plexapp.zendesk.com/hc/en-us/articles/200220687-Naming-Series-Based-TV-Shows
    ..................................

    But it is up to you. You can give in and follow Plex's rules or you can choose to fight the great Plexosaurus. If you choose the latter your metadata could end up looking worse than Tokyo at the end of the original Godzilla movie. (Gojira)

    “The basic tool for the manipulation of reality is the manipulation of words. If you can control the meaning of words, you can control the people who must use them.” Philip K. Dic*k (This STUPID forum software does not allow a perfectly valid last name, hence the unusual looking formating)

    From a High School paper on Greek Philosophers:
    "Socrates was a famous Greek teacher who went around giving people advice. They killed him. Socrates died from an overdose of wedlock."

  • casaalcasaal Members, Plex Pass Posts: 3 Plex Pass
    edited March 13

    I got all my files named appropriately as per the guidelines. All other episodes are found without issue only episode 3 gets skipped every time. See attached photos for reference.

  • Elijah_BaleyElijah_Baley Members, Plex Pass Posts: 5,061 Plex Pass
    edited March 14

    Well it "could" be the local media assets are messing things up. In your web browser open settings and click agents. The under both movies and shows for Plex Movie and theTVDB grab "Local media assets" and drag it below everything else.

    Also your naming is close but not spot on. Try inserting a "-" between the show name and the SxxEyy section. Plex uses the "-" to help find the break. It should look like "ShowName - SxxEyy.MKV"

    “The basic tool for the manipulation of reality is the manipulation of words. If you can control the meaning of words, you can control the people who must use them.” Philip K. Dic*k (This STUPID forum software does not allow a perfectly valid last name, hence the unusual looking formating)

    From a High School paper on Greek Philosophers:
    "Socrates was a famous Greek teacher who went around giving people advice. They killed him. Socrates died from an overdose of wedlock."

  • casaalcasaal Members, Plex Pass Posts: 3 Plex Pass

    Nah tried it all and still no episode 3. File is there works with direct play no problem but server will not find it. Tried renaming. Moving around to different folder. Nothing seems to work. Funny thing is it’s happened to many other series as well.

  • OttoKernerOttoKerner Members, Plex Pass, Plex Ninja Posts: 30,880 Plex Ninja

    I repeat my question: Have you ever experimented with .plexignore files?
    Look for them high up in your folder hierarchy. Don't try to find these files with you iOS app. Use the terminal window.

    Have you changed the order of agents like this: (If not, please do it)
    Go to Settings - Server - Agents - Shows - TheTVDB
    In there, grab the line 'Local Media Assets' with your mouse and drag it downwards, so it ends up being at the bottom of the stack of active agents.
    Repeat the same under
    Settings - Server - Agents - Shows - TheMovieDatabase
    +
    Settings - Server - Agents - Movies - Plex Movie
    +
    Settings - Server - Agents - Movies - TheMovieDatabase

    Have you ever tried to perform the Plex Dance ?

    Got help? Help others too - by reporting back with your results!
    Have you checked the Documentation before posting a question in the forums?
    Use the SEARCH function before starting a new thread!
    No PMs unless requested, please! Do not use 'verbose' logging
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