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Unable to update or uninstal PMS on Windows

wkriegwkrieg Members Posts: 8 ✭✭

I'm trying to update Plex via the web browser and it didn't seem to work.
So I downloaded a new .exe from the website and tried to update that way, and it didn't work, it errored out.
Next, I tried to uninstall the current version to re-install, and that errored out too.

Here is the log file from when I tried to uninstall it:

[39E0:30A0][2018-03-13T15:40:49]i001: Burn v3.10.3.3007, Windows v10.0 (Build 16299: Service Pack 0), path: C:\ProgramData\Package Cache{2fb84613-d20f-4778-8955-66178d5dee6f}\pms.exe
[39E0:30A0][2018-03-13T15:40:49]i000: Initializing string variable 'OEM' to value ''
[39E0:30A0][2018-03-13T15:40:49]i000: Initializing string variable 'NOLAUNCH' to value ''
[39E0:30A0][2018-03-13T15:40:49]i000: Initializing string variable 'InstallFolder' to value '[ProgramFilesFolder]Plex\Plex Media Server'
[39E0:30A0][2018-03-13T15:40:49]i000: Initializing string variable 'LaunchTarget' to value '[InstallFolder]\Plex Media Server.exe'
[39E0:30A0][2018-03-13T15:40:49]i009: Command Line: '"-burn.clean.room=C:\ProgramData\Package Cache{2fb84613-d20f-4778-8955-66178d5dee6f}\pms.exe" -burn.filehandle.attached=608 -burn.filehandle.self=620 /uninstall'
[39E0:30A0][2018-03-13T15:40:49]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Wolf\AppData\Local\Temp\Plex Media Server_20180313154049.log'
[39E0:30A0][2018-03-13T15:40:49]i000: Setting string variable 'WixBundleManufacturer' to value 'Plex, Inc.'
[39E0:390C][2018-03-13T15:40:49]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[39E0:390C][2018-03-13T15:40:49]i000: Setting version variable 'WixBundleFileVersion' to value '1.10.1.4602'
[39E0:30A0][2018-03-13T15:40:49]i100: Detect begin, 16 packages
[39E0:30A0][2018-03-13T15:40:49]i000: Registry value not found. Key = 'Software\Plex, Inc.\Plex Media Server', Value = 'InstallFolder'
[39E0:30A0][2018-03-13T15:40:49]i052: Condition 'NOT PreviousInstallFolder' evaluates to true.
[39E0:30A0][2018-03-13T15:40:49]i000: Setting string variable 'PreviousInstallFolder' to value 'C:\Program Files (x86)\Plex\Plex Media Server\'
[39E0:30A0][2018-03-13T15:40:49]i052: Condition 'PreviousInstallFolder' evaluates to true.
[39E0:30A0][2018-03-13T15:40:49]i000: Setting string variable 'InstallFolder' to value 'C:\Program Files (x86)\Plex\Plex Media Server\'
[39E0:30A0][2018-03-13T15:40:49]i000: Setting numeric variable 'FoundMfPlatDll' to value 1
[39E0:30A0][2018-03-13T15:40:49]i000: Setting numeric variable 'Found_ucrtbase_dll' to value 1
[39E0:30A0][2018-03-13T15:40:49]i052: Condition 'NOT Found_ucrtbase_dll' evaluates to false.
[39E0:30A0][2018-03-13T15:40:49]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14'
[39E0:30A0][2018-03-13T15:40:49]i000: Setting string variable 'WinRegReleaseID' to value '1709'
[39E0:30A0][2018-03-13T15:40:49]i000: Setting string variable 'WinRegCurrentBuildNumber' to value '16299'
[39E0:30A0][2018-03-13T15:40:49]i000: Setting string variable 'WinRegInstallationType' to value 'Client'
[39E0:30A0][2018-03-13T15:40:49]i000: Setting string variable 'WinRegEditionID' to value 'Core'
[39E0:30A0][2018-03-13T15:40:49]i000: Setting string variable 'WinRegProductName' to value 'Windows 10 Home'
[39E0:30A0][2018-03-13T15:40:49]i000: Setting string variable 'WinRegMediaPlayer' to value '%ProgramFiles%\Windows Media Player'
[39E0:30A0][2018-03-13T15:40:49]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14'
[39E0:30A0][2018-03-13T15:40:49]i000: Setting string variable 'WinRegCurrentBuild' to value '16299'
[39E0:30A0][2018-03-13T15:40:49]i052: Condition 'FoundMfPlatDll' evaluates to true.
[39E0:30A0][2018-03-13T15:40:49]i052: Condition 'FoundMfPlatDll' evaluates to true.
[39E0:30A0][2018-03-13T15:40:49]i052: Condition 'FoundMfPlatDll AND WinRegMediaPlayer' evaluates to true.
[39E0:30A0][2018-03-13T15:40:49]i052: Condition 'FoundMfPlatDll AND WinRegMediaPlayer' evaluates to true.
[39E0:30A0][2018-03-13T15:40:49]i052: Condition 'FoundMfPlatDll' evaluates to true.
[39E0:30A0][2018-03-13T15:40:49]i052: Condition 'FoundMfPlatDll' evaluates to true.
[39E0:30A0][2018-03-13T15:40:49]i052: Condition 'FoundMfPlatDll' evaluates to true.
[39E0:30A0][2018-03-13T15:40:49]i052: Condition 'FoundMfPlatDll' evaluates to true.
[39E0:30A0][2018-03-13T15:40:49]i052: Condition 'FoundMfPlatDll' evaluates to true.
[39E0:30A0][2018-03-13T15:40:49]i052: Condition 'FoundMfPlatDll' evaluates to true.
[39E0:30A0][2018-03-13T15:40:49]i052: Condition 'FoundMfPlatDll' evaluates to true.
[39E0:30A0][2018-03-13T15:40:49]i052: Condition 'FoundMfPlatDll' evaluates to true.
[39E0:30A0][2018-03-13T15:40:49]i101: Detected package: MediaPackWin7x86, state: Present, cached: None
[39E0:30A0][2018-03-13T15:40:49]i101: Detected package: MediaPackWin7x64, state: Present, cached: None
[39E0:30A0][2018-03-13T15:40:49]i101: Detected package: MediaPackWin8x86, state: Present, cached: None
[39E0:30A0][2018-03-13T15:40:49]i101: Detected package: MediaPackWin8x64, state: Present, cached: None
[39E0:30A0][2018-03-13T15:40:49]i101: Detected package: MediaPackWin81x86, state: Present, cached: None
[39E0:30A0][2018-03-13T15:40:49]i101: Detected package: MediaPackWin81x64, state: Present, cached: None
[39E0:30A0][2018-03-13T15:40:49]i101: Detected package: MediaPackWin10x86, state: Present, cached: None
[39E0:30A0][2018-03-13T15:40:49]i101: Detected package: MediaPackWin10x64, state: Present, cached: None
[39E0:30A0][2018-03-13T15:40:49]i101: Detected package: MediaPackWin10x861511, state: Present, cached: None
[39E0:30A0][2018-03-13T15:40:49]i101: Detected package: MediaPackWin10x641511, state: Present, cached: None
[39E0:30A0][2018-03-13T15:40:49]i101: Detected package: MediaPackWin10x861607, state: Present, cached: None
[39E0:30A0][2018-03-13T15:40:49]i101: Detected package: MediaPackWin10x641607, state: Present, cached: None
[39E0:30A0][2018-03-13T15:40:49]i101: Detected package: pmsshutdown, state: Present, cached: Complete
[39E0:30A0][2018-03-13T15:40:49]i101: Detected package: vcredist_repair, state: Absent, cached: Complete
[39E0:30A0][2018-03-13T15:40:49]i101: Detected package: vcredist, state: Absent, cached: Complete
[39E0:30A0][2018-03-13T15:40:49]i101: Detected package: pms, state: Present, cached: Complete
[39E0:30A0][2018-03-13T15:40:49]i052: Condition 'VersionNT >= v6.1' evaluates to true.
[39E0:30A0][2018-03-13T15:40:49]i052: Condition 'NOT ((VersionNT = v6.1) AND ((NOT ServicePackLevel) OR (ServicePackLevel < 1)))' evaluates to true.
[39E0:30A0][2018-03-13T15:40:49]i052: Condition 'NOT ((VersionNT = v6.3) AND (KB2919355_x86 <> 112 AND KB2919355_amd64 <> 112))' evaluates to true.
[39E0:30A0][2018-03-13T15:40:49]i199: Detect complete, result: 0x0
[39E0:30A0][2018-03-13T15:40:50]i200: Plan begin, 16 packages, action: Uninstall
[39E0:30A0][2018-03-13T15:40:50]i000: Setting string variable 'WixBundleRollbackLog_pms' to value 'C:\Users\Wolf\AppData\Local\Temp\Plex Media Server_20180313154049_000_pms_rollback.log'
[39E0:30A0][2018-03-13T15:40:50]i000: Setting string variable 'WixBundleLog_pms' to value 'C:\Users\Wolf\AppData\Local\Temp\Plex Media Server_20180313154049_000_pms.log'
[39E0:30A0][2018-03-13T15:40:50]w321: Skipping dependency registration on package with no dependency providers: vcredist
[39E0:30A0][2018-03-13T15:40:50]w321: Skipping dependency registration on package with no dependency providers: vcredist_repair
[39E0:30A0][2018-03-13T15:40:50]i000: Setting string variable 'WixBundleRollbackLog_pmsshutdown' to value 'C:\Users\Wolf\AppData\Local\Temp\Plex Media Server_20180313154049_001_pmsshutdown_rollback.log'
[39E0:30A0][2018-03-13T15:40:50]i000: Setting string variable 'WixBundleLog_pmsshutdown' to value 'C:\Users\Wolf\AppData\Local\Temp\Plex Media Server_20180313154049_001_pmsshutdown.log'
[39E0:30A0][2018-03-13T15:40:50]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x641607
[39E0:30A0][2018-03-13T15:40:50]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x861607
[39E0:30A0][2018-03-13T15:40:50]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x641511
[39E0:30A0][2018-03-13T15:40:50]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x861511
[39E0:30A0][2018-03-13T15:40:50]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x64
[39E0:30A0][2018-03-13T15:40:50]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x86
[39E0:30A0][2018-03-13T15:40:50]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin81x64
[39E0:30A0][2018-03-13T15:40:50]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin81x86
[39E0:30A0][2018-03-13T15:40:50]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin8x64
[39E0:30A0][2018-03-13T15:40:50]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin8x86
[39E0:30A0][2018-03-13T15:40:50]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin7x64
[39E0:30A0][2018-03-13T15:40:50]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin7x86
[39E0:30A0][2018-03-13T15:40:50]i201: Planned package: pms, state: Present, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, cache: No, uncache: Yes, dependency: Unregister
[39E0:30A0][2018-03-13T15:40:50]i201: Planned package: vcredist, state: Absent, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: Yes, dependency: None
[39E0:30A0][2018-03-13T15:40:50]i201: Planned package: vcredist_repair, state: Absent, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: Yes, dependency: None
[39E0:30A0][2018-03-13T15:40:50]i201: Planned package: pmsshutdown, state: Present, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, cache: No, uncache: Yes, dependency: Unregister
[39E0:30A0][2018-03-13T15:40:50]i201: Planned package: MediaPackWin10x641607, state: Present, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[39E0:30A0][2018-03-13T15:40:50]i201: Planned package: MediaPackWin10x861607, state: Present, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[39E0:30A0][2018-03-13T15:40:50]i201: Planned package: MediaPackWin10x641511, state: Present, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[39E0:30A0][2018-03-13T15:40:50]i201: Planned package: MediaPackWin10x861511, state: Present, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[39E0:30A0][2018-03-13T15:40:50]i201: Planned package: MediaPackWin10x64, state: Present, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[39E0:30A0][2018-03-13T15:40:50]i201: Planned package: MediaPackWin10x86, state: Present, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[39E0:30A0][2018-03-13T15:40:50]i201: Planned package: MediaPackWin81x64, state: Present, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[39E0:30A0][2018-03-13T15:40:50]i201: Planned package: MediaPackWin81x86, state: Present, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[39E0:30A0][2018-03-13T15:40:50]i201: Planned package: MediaPackWin8x64, state: Present, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[39E0:30A0][2018-03-13T15:40:50]i201: Planned package: MediaPackWin8x86, state: Present, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[39E0:30A0][2018-03-13T15:40:50]i201: Planned package: MediaPackWin7x64, state: Present, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[39E0:30A0][2018-03-13T15:40:50]i201: Planned package: MediaPackWin7x86, state: Present, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[39E0:30A0][2018-03-13T15:40:50]i299: Plan complete, result: 0x0
[39E0:30A0][2018-03-13T15:40:50]i300: Apply begin
[39E0:30A0][2018-03-13T15:40:50]i010: Launching elevated engine process.
[39E0:30A0][2018-03-13T15:40:50]i011: Launched elevated engine process.
[39E0:30A0][2018-03-13T15:40:50]i012: Connected to elevated engine.
[3154:48D4][2018-03-13T15:40:50]i358: Pausing automatic updates.
[3154:48D4][2018-03-13T15:40:50]i359: Paused automatic updates.
[3154:48D4][2018-03-13T15:40:50]i360: Creating a system restore point.
[3154:48D4][2018-03-13T15:40:50]i361: Created a system restore point.
[3154:48D4][2018-03-13T15:40:50]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{2fb84613-d20f-4778-8955-66178d5dee6f}, resume: Active, restart initiated: No, disable resume: No
[3154:48D4][2018-03-13T15:40:50]i326: Removed dependency: {2fb84613-d20f-4778-8955-66178d5dee6f} on package provider: {CB3C17B5-1DE6-4D78-9447-38C6F1277A2A}, package pms
[3154:48D4][2018-03-13T15:40:50]i329: Removed package dependency provider: {CB3C17B5-1DE6-4D78-9447-38C6F1277A2A}, package: pms
[3154:48D4][2018-03-13T15:40:50]i301: Applying execute package: pms, action: Uninstall, path: (null), arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" OEM="" NOLAUNCH="" INSTALLLOCATION="C:\Program Files (x86)\Plex\Plex Media Server\" WINDOWSTYPE="Client"'
[3154:48D4][2018-03-13T15:40:50]e000: Error 0x80070643: Failed to uninstall MSI package.
[3154:48D4][2018-03-13T15:40:50]e000: Error 0x80070643: Failed to execute MSI package.
[39E0:30A0][2018-03-13T15:40:50]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[39E0:30A0][2018-03-13T15:40:50]i319: Applied execute package: pms, result: 0x80070643, restart: None
[39E0:30A0][2018-03-13T15:40:50]e000: Error 0x80070643: Failed to execute MSI package.
[3154:48D4][2018-03-13T15:40:50]i318: Skipped rollback of package: pms, action: Install, already: Present
[39E0:30A0][2018-03-13T15:40:50]i319: Applied rollback package: pms, result: 0x0, restart: None
[3154:48D4][2018-03-13T15:40:50]i323: Registering package dependency provider: {CB3C17B5-1DE6-4D78-9447-38C6F1277A2A}, version: 1.10.1602, package: pms
[3154:48D4][2018-03-13T15:40:50]i325: Registering dependency: {2fb84613-d20f-4778-8955-66178d5dee6f} on package provider: {CB3C17B5-1DE6-4D78-9447-38C6F1277A2A}, package: pms
[3154:48D4][2018-03-13T15:40:50]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{2fb84613-d20f-4778-8955-66178d5dee6f}, resume: ARP, restart: None, disable resume: No
[3154:48D4][2018-03-13T15:40:50]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{2fb84613-d20f-4778-8955-66178d5dee6f}, resume: ARP, restart initiated: No, disable resume: No
[39E0:30A0][2018-03-13T15:40:51]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

Answers

  • OttoKernerOttoKerner Members, Plex Pass, Plex Ninja Posts: 30,880 Plex Ninja
    edited April 3

    Did you use some specialized 'uninstaller' software?
    Don't. It will make things worse.

    see https://forums.plex.tv/discussion/comment/1477137/#Comment_1477137

    Got help? Help others too - by reporting back with your results!
    Have you checked the Documentation before posting a question in the forums?
    Use the SEARCH function before starting a new thread!
    No PMs unless requested, please! Do not use 'verbose' logging
  • wkriegwkrieg Members Posts: 8 ✭✭

    I did not use a special uninstaller, but I could go through the registry and see if I can find that same culprit that fellow had.

  • wkriegwkrieg Members Posts: 8 ✭✭

    Bump, anyone else have this problem or any good ideas?

  • OttoKernerOttoKerner Members, Plex Pass, Plex Ninja Posts: 30,880 Plex Ninja

    Did you read the thread I linked above?
    Did you try the Microsoft FixIt! mentioned in there?

    Got help? Help others too - by reporting back with your results!
    Have you checked the Documentation before posting a question in the forums?
    Use the SEARCH function before starting a new thread!
    No PMs unless requested, please! Do not use 'verbose' logging
  • wkriegwkrieg Members Posts: 8 ✭✭

    I had tried the fix it, and that didn't work. I had also gone through most of the registry. I ended up taking a couple hours and going through the entire registry and removing anything to do with Plex, deleting the install folder and am finally able to reinstall now!

    A real pain, but she works now! Thank you!

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