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Plex Video not playing in Google Chrome browser. (Works aok in MS Edge browser)

DonWBDonWB Posts: 8Validating, Plex Pass Plex Pass

Can't get any videos (live or recorded) to display in Google Chrome web browser. (Get sound though)

Videos play just fine in MS Edge browser on same computer.

Any ideas?

Answers

  • tom80Htom80H Posts: 2,077Members, Plex Pass Plex Pass

    check out your browser settings if there's any restrictions towards video playback or some mechanism stopping "auto-play"

  • Dom CDom C Plex Employee Posts: 1,232Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    Do you have any extensions installed? Does it work in private/incognito mode?

    What are the types/codecs of videos you're playing back?

  • DonWBDonWB Posts: 8Validating, Plex Pass Plex Pass

    **Hi tom80H. ** In Chrome, I don't see anything in Settings that is restricting video playback.

    **@Dom C. ** Sure, I have several Chrome extensions installed on my browser. Videos aren't displayed (yet sound is) on both live TV from my HDHomeRun and recordings. I'm not sure how to determine the 'types/codecs' from live HDHomeRun shows however, in the details of a recent recording it indicates 'Codec MPEG2VIDEO'. Again, everything works fine on MS Edge browser.

    Thanks to you both for your continued help! ~don

  • Dom CDom C Plex Employee Posts: 1,232Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    So I'd suggest trying with extensions disabled - that feels the most likely candidate right now. Make sure all your extensions have this set:

    And then try to login to Plex in an incognito window.

  • DonWBDonWB Posts: 8Validating, Plex Pass Plex Pass

    Hi Dom. I've disabled all Chrome Extensions, restarted, & still no video in Incognito or standard Chrome browser. Sorry to be such a bother, but it's probably happening with others in Chrome on a Win10 OS. Keep those ideas coming! ~don

  • Dom CDom C Plex Employee Posts: 1,232Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    We have a good chunk of the web devs here running Chrome on Win 10, so I'm very curious about what's different. Presumably this is the case for every video? Have you tried videos that aren't from DVR?

  • DonWBDonWB Posts: 8Validating, Plex Pass Plex Pass

    Good morning Dom,

    On Chrome, I can't play Plex Live TV or DVR recording videos. (Will get some intermittent video, though). I've installed the latest Chrome version for Win10 and it didn't help. ("Google Chrome is up to date - Version 65.0.3325.181 (Official Build) (64-bit")

    Strangely, I can play OTA Live TV with the HDHomeRun app that's outside of Chrome. Plex also works fine with MS Edge & Firefox browsers on this computer.

    Thanks again for sticking with me on this. Best ~don

  • Dom CDom C Plex Employee Posts: 1,232Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    Can you add a sample video that's not from your TV tuner and see if you get playback? I'd like to work out if the problem is the media type from your tuner/DVR or something else. Thanks!

  • DonWBDonWB Posts: 8Validating, Plex Pass Plex Pass
    via Email
    Hi Dom. Sorry it's taking me a few days to reply.

    I added a video from my phone into a new Library Directory on my Google
    Drive as the others. It opens quickly and plays perfectly.

    Looking forward to your thoughts. ~don
  • Dom CDom C Plex Employee Posts: 1,232Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    That's progress then! So it sounds like something specific to the content from your DVR. Could you please send me a sample?

  • sortasorta Posts: 2Members, Plex Pass Plex Pass

    I have the same problem. Plex works fine in Firefox. In Chrome I tried Incognito, disabling extensions, loading in guest account to use all default Chrome settings. No video. Even for files that Plex optimized (for tv and for mobile). Everything plays as expected in both Firefox and Windows Media Player. Just no video in Chrome. Help. I'm kinda stuck.

  • sortasorta Posts: 2Members, Plex Pass Plex Pass

    I have the same problem. Plex works fine in Firefox. In Chrome I tried Incognito, disabling extensions, loading in guest account to use all default Chrome settings. No video. Even for files that Plex optimized (for tv and for mobile). Everything plays as expected in both Firefox and Windows Media Player. Just no video in Chrome. Help. I'm kinda stuck....

  • spanishretreatspanishretreat Posts: 6Validating, Plex Pass Plex Pass

    Did anyone get an answer to this

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