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Won't work over WiFi

MitusEyeMitusEye Posts: 11Members ✭✭

Nothing will play on IOS app while connected to WiFi but it works great when I disconnect and use cell data. Streaming works great on my fire TV over the wifi, so I cannot figure out what's wrong.

Answers

  • tom80Htom80H Posts: 1,697Members, Plex Pass Plex Pass

    mind sharing some more details...
    e.g. what have you configured in the iOS app when it comes to playback quality?
    same configuration for home network / (remote) internet / cellular?

  • MitusEyeMitusEye Posts: 11Members ✭✭

    @tom80H said:
    mind sharing some more details...
    e.g. what have you configured in the iOS app when it comes to playback quality?
    same configuration for home network / (remote) internet / cellular?

    Cellular Data is set to 320p .7Mbps and Internet Streaming is set to 720p 2Mbps. I just changed it so they would be the same and I'm still not able to stream over Wifi

    I'll list the other settings in case they're useful.
    allow direct play: checked
    Prefer Synced Content: checked
    No manual server connections set

  • MitusEyeMitusEye Posts: 11Members ✭✭

    I've got this log from my phone too. I would love for this to work but I can't for the life of me figure it out. Help? Anyone?

  • SE56SE56 Posts: 2,164Members, Plex Pass Plex Pass

    Try creating a new lease for your ios device, network settings

    TV:(1). LG 65UB950T UHD Smart TV WebOS 1.4, (2). Hisense 50K3300UW.Receiver Onkyo TX-NR646 Network Receiver, ARC configured. Server: iMac Late 2015, 32Gb Ram, 3.2GHz Intel i5 Skylake processors.Storage: 3 WD External USB3 HDD. Devices: 2 iPad Air 2 connected with AC Wifi Dual Band. Network: Gigabite Ethernet hardwired , 5 outlets with Cat 6 and 2 Ethernet switches, Full Duplex, AVB mode enabled Remotes: Onkyo ios app, Plex ios, LG Magic remote.Speakers: Bowers and Wilkins Floor Standing Fronts and Mordaunt-Short Genie, Centre, 200W Powered Sub & 4 Satellite Surrounds. Configured for 7.1 Channels.

  • MitusEyeMitusEye Posts: 11Members ✭✭

    Created a new lease with no effect. IP address also didn't change. Not sure if that's supposed to happen or not. I forget the network and reconnected and that also didn't have an effect.

  • MitusEyeMitusEye Posts: 11Members ✭✭

    Finally got a bit to play. I pressed pause then play and I was able to play a little bit, and I finally got the message that my internet speed isn't fast enough to play. So I changed the quality to be auto. It has to reduce the quality by A LOT in order to play anything. Still struggling but I feel like I'm getting somewhere

  • MitusEyeMitusEye Posts: 11Members ✭✭

    I put all of y iPhone settings on the lowest quality possible. It still takes forever to load and I still get the message that I don't have the server speed to playback videos. I did a speed test on my iPhone and I am getting 17.6Mbps.

    Tested playback on my fireTV once again and it's able to playback original quality seamlessly.

  • SE56SE56 Posts: 2,164Members, Plex Pass Plex Pass

    Trying adding your server LAN IP address to your PLEX ios network setting

    TV:(1). LG 65UB950T UHD Smart TV WebOS 1.4, (2). Hisense 50K3300UW.Receiver Onkyo TX-NR646 Network Receiver, ARC configured. Server: iMac Late 2015, 32Gb Ram, 3.2GHz Intel i5 Skylake processors.Storage: 3 WD External USB3 HDD. Devices: 2 iPad Air 2 connected with AC Wifi Dual Band. Network: Gigabite Ethernet hardwired , 5 outlets with Cat 6 and 2 Ethernet switches, Full Duplex, AVB mode enabled Remotes: Onkyo ios app, Plex ios, LG Magic remote.Speakers: Bowers and Wilkins Floor Standing Fronts and Mordaunt-Short Genie, Centre, 200W Powered Sub & 4 Satellite Surrounds. Configured for 7.1 Channels.

  • MitusEyeMitusEye Posts: 11Members ✭✭

    Unfortunately, that didn't work. I'm so bewildered by all of this.

  • MitusEyeMitusEye Posts: 11Members ✭✭

    So this is still a big problem I just now uninstalled all of my plex servers and devices to see if a refresh would help anything, and it didn't Plex still works on FireTV but not my IOS devices. (iphone 6 and iPad mini)

  • systemsharksystemshark Posts: 215Members, Plex Pass, TunerTester Plex Pass

    Can you send the log from the IPhone itself. Click on 3 Bar Menu (top Right), Settings, Help and Support, Debugging, Share Debugging Data. It should create a email with log files. Send them to yourself and post them here, that will show whats happening on the device.

  • MitusEyeMitusEye Posts: 11Members ✭✭

    Here Is a google drive link.

  • MitusEyeMitusEye Posts: 11Members ✭✭

    I am just chiming in once again to say I have been googling and testing like crazy and still have yet to come up with a solution. Is this how support works? This is crazy that I literally cannot use the IOS app at all and I cannot seem to get any help.

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