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Plex on Apple TV keeps disconnecting

JonSapJonSap Posts: 4Members ✭✭

Equipment:
Server - Mac Mini 2011 running macOS 10.13.4, hardwired ethernet to router
Player - Apple TV 4K

Issue: While playing a movie it will constantly stop playing every few mins. When I push back it says it fails to connect to server. The curious part is that if I swipe to close Plex player completely then restart it, it will connect just fine to the server.

Excerpt from the latest Plex Media Server log:
Apr 04, 2018 14:46:34.895 [0x70000f990000] INFO - AutoUpdate: no updates available
Apr 04, 2018 14:51:07.585 [0x70000f578000] WARN - NAT: PMP, timed out waiting for response.
Apr 04, 2018 14:51:07.949 [0x70000f472000] WARN - NAT: PMP, timed out waiting for response.
Apr 04, 2018 15:51:07.623 [0x70000f578000] WARN - NAT: PMP, timed out waiting for response.
Apr 04, 2018 15:51:07.950 [0x70000f4f5000] WARN - NAT: PMP, timed out waiting for response.
Apr 04, 2018 16:51:07.619 [0x70000f4f5000] WARN - NAT: PMP, timed out waiting for response.
Apr 04, 2018 16:51:07.961 [0x70000f472000] WARN - NAT: PMP, timed out waiting for response.
Apr 04, 2018 17:50:48.998 [0x70000f784000] WARN - Sync: Couldn't get sync lists without subscription.
Apr 04, 2018 17:51:07.616 [0x70000f90d000] WARN - NAT: PMP, timed out waiting for response.
Apr 04, 2018 17:51:07.949 [0x70000f88a000] WARN - NAT: PMP, timed out waiting for response.
Apr 04, 2018 18:51:07.651 [0x70000f784000] WARN - NAT: PMP, timed out waiting for response.
Apr 04, 2018 18:51:07.972 [0x70000f578000] WARN - NAT: PMP, timed out waiting for response.
Apr 04, 2018 19:11:44.634 [0x70000f88a000] INFO - AutoUpdate: no updates available
Apr 04, 2018 19:11:45.315 [0x70000f578000] INFO - AutoUpdate: no updates available
Apr 04, 2018 19:12:29.707 [0x70000f88a000] INFO - AutoUpdate: no updates available
Apr 04, 2018 19:12:30.386 [0x70000ed48000] INFO - AutoUpdate: no updates available
Apr 04, 2018 19:31:57.670 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: No route to host
Apr 04, 2018 19:32:07.670 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 19:32:27.671 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 19:32:37.671 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 19:32:57.669 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 19:33:07.672 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 19:33:17.670 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 19:33:19.687 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 19:33:29.685 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 19:33:39.683 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 19:33:49.683 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 19:34:09.683 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 19:34:19.683 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 19:34:29.683 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 19:34:39.683 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 19:34:47.117 [0x70000f36c000] ERROR - Transcoder: Failed to delete session directory (boost::filesystem::remove: No such file or directory: "/Users/jonsaputo/Library/Caches/PlexMediaServer/Transcode/Sessions/plex-transcode-79FD5CAB-C3FC-435D-B7B1-6E5412A6DC51-4f485179-3a8e-4326-8821-25207e4c72bb/media-00165.ts")
Apr 04, 2018 19:34:59.815 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 19:35:00.840 [0x70000f784000] INFO - AutoUpdate: no updates available
Apr 04, 2018 19:35:01.520 [0x70000f88a000] INFO - AutoUpdate: no updates available
Apr 04, 2018 19:35:08.105 [0x70000f578000] INFO - AutoUpdate: no updates available
Apr 04, 2018 19:35:08.810 [0x70000f88a000] INFO - AutoUpdate: no updates available
Apr 04, 2018 19:35:25.849 [0x70000fc1f000] WARN - Got a request to stop a transcode session without a session GUID (or with an invalid one).
Apr 04, 2018 19:51:07.653 [0x70000f990000] WARN - NAT: PMP, timed out waiting for response.
Apr 04, 2018 19:51:07.999 [0x70000f90d000] WARN - NAT: PMP, timed out waiting for response.
Apr 04, 2018 19:52:08.502 [0x70000f990000] ERROR - Failed to delete session directory (boost::filesystem::remove: No such file or directory: "/Users/jonsaputo/Library/Caches/PlexMediaServer/Transcode/Sessions/plex-transcode-757821CB-1250-4EA7-9263-1024867C4293-f93d38d7-ec65-4607-8589-3f2372737658/media-00229.ts")
Apr 04, 2018 19:52:09.086 [0x70000fa96000] INFO - AutoUpdate: no updates available
Apr 04, 2018 19:55:19.810 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 19:55:29.812 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 19:55:49.810 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 19:55:59.810 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 19:56:19.809 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 19:56:29.809 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 19:56:59.809 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: No route to host
Apr 04, 2018 19:57:09.809 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 19:58:09.809 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: No route to host
Apr 04, 2018 19:58:19.809 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 19:59:09.809 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 19:59:19.808 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 20:00:09.808 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 20:00:19.808 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 20:01:19.808 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: No route to host
Apr 04, 2018 20:01:29.808 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 20:02:09.808 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 20:02:19.808 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 20:03:09.807 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 20:03:19.807 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 20:04:29.807 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: No route to host
Apr 04, 2018 20:04:39.811 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 20:05:09.808 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 20:05:19.807 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 20:06:09.807 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 20:06:19.808 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 20:06:57.438 [0x70000f578000] INFO - AutoUpdate: no updates available
Apr 04, 2018 20:07:19.811 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: No route to host
Apr 04, 2018 20:07:19.834 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 20:07:29.806 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 20:07:29.827 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 20:07:39.810 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 20:07:39.836 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 20:08:09.809 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 20:08:09.831 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 20:08:10.882 [0x70000f578000] INFO - AutoUpdate: no updates available
Apr 04, 2018 20:08:19.808 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 20:08:19.828 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down
Apr 04, 2018 20:09:09.810 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: No route to host
Apr 04, 2018 20:09:09.828 [0x70000f2e9000] WARN - Error replying to broadcast packet: send_to: Host is down

Best Answer

  • JonSapJonSap Posts: 4Members ✭✭
    Accepted Answer

    Completely restarted my ATV seems to have fixed the problem.

Answers

  • JonSapJonSap Posts: 4Members ✭✭

    Additional details:
    tvOS 11.3
    Player v1.26
    PMS v1.12.1.4885
    ATV Logs: https://drive.google.com/open?id=1_98GPN10zD3xuYLV9z9XqkJgBLOhkD0B

    Also note I have a second ATV (not 4k) in another room running Plex that does not seem to have this problem.

  • JonSapJonSap Posts: 4Members ✭✭
    Accepted Answer

    Completely restarted my ATV seems to have fixed the problem.

  • JonSapJonSap Posts: 4Members ✭✭

    Disregard previous post, problem has come back now.

    Logs: https://drive.google.com/file/d/1_98GPN10zD3xuYLV9z9XqkJgBLOhkD0B/view?usp=sharing

    Anyone?

  • thecolbertsthecolberts Posts: 1Members, Plex Pass Plex Pass

    Both of Atv4Ks do the same thing. If I put it to sleep, it will not reconnect to plex. It looks like only cached content on the plex app is displayed. Anything that I select to play will only get the spinning icon. Nothing ever plays. When I restart the ATV, it works fine.

    It worked fine for the longest time. It seems to have started after an update. Probably 2 months I guess. My first ATV4K was purchased day of release, The 2nd about a month ago. Both are wireless.

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