If you have not already, we suggest setting your Plex username to something else rather than email which is displayed on your posts in forum. You can change the username at https://app.plex.tv/desktop#!/account
Welcome to our forums! Please take a few moments to read through our Community Guidelines (also conveniently linked in the header at the top of each page). There, you'll find guidelines on conduct, tips on getting the help you may be searching for, and more!

Player setting won’t save on my Samsung tv app

Please help can’t figure out how to get my settings to save

Answers

  • anaglyptaanaglypta Posts: 64Members ✭✭

    @jrbjr981@gmail.com ,

    Can you give a little more information?
    Which settings don't save?
    How are you changing the settings, for instance from playlist or from preferences?

    John.

  • OrcaOrca Plex for Samsung Developer Posts: 7,563Members, Plex Pass, Plex Ninja Plex Ninja

    If you are having trouble with settings that won't save, you may need to unplug the TV for a minute.
    Really unplug it from the wallsocket (turning it off is not enough) and leave like that for a minute.
    Additionally you can reset the app from the preferences > advanced tab, or just reinstall the app.

    Have you checked if your answer might be in the User Manual?
    My Samsung environment:

    2010 BD-C5500 Blu-Ray,
    2011 UE46D7000 LED-TV,

    2012 BD-ES6000 Blu-Ray,

    2014 UE55HU8500L UHD LED TV

    If you enjoy this free app, you can buy me a beer by making a Donation

  • jrbjr981@gmail.comjrbjr981@gmail.com Posts: 9Members ✭✭

    I go under preferences and go to the player and the setting won’t save

  • OrcaOrca Plex for Samsung Developer Posts: 7,563Members, Plex Pass, Plex Ninja Plex Ninja
    edited April 15

    Instead of spamming the forum, tell me exactly what you are trying to do, step by step and where it goes wrong.
    I tried , but I'm unable to reproduce the app "not saving the player settings"

    The setting under preference is a preset , meaning the app will use that by default "if it can" .
    So do not expect to set it to Direct Play and then being able to play everything you want.
    If the video has video, audio or subtitles it cannot play in direct mode, the app will switch to transcoding.
    Also if the server limits the bandwidth you may use it's possible it will pick transcoding to lower the bitrate.

    If you want to learn more on how the app works, I recommend you to download the manual from the link below

    Have you checked if your answer might be in the User Manual?
    My Samsung environment:

    2010 BD-C5500 Blu-Ray,
    2011 UE46D7000 LED-TV,

    2012 BD-ES6000 Blu-Ray,

    2014 UE55HU8500L UHD LED TV

    If you enjoy this free app, you can buy me a beer by making a Donation

  • jrbjr981@gmail.comjrbjr981@gmail.com Posts: 9Members ✭✭

    I’m sorry I didn’t mean to post all of those the computer I was using was acting up and I hit the button to many times but what I was doing is going on the app and going under my preferences and going under the player and turn on the auto adjust transcoding quality but then every time I back all the way to were the movies and stuff are it doesn’t save

  • OrcaOrca Plex for Samsung Developer Posts: 7,563Members, Plex Pass, Plex Ninja Plex Ninja

    That was indeed a bug , but it has been fixed in version 2.010

    Fixed: The displayed indicator for 'Auto adjust transcoding quality' would not stay 'on'.

    Have you checked if your answer might be in the User Manual?
    My Samsung environment:

    2010 BD-C5500 Blu-Ray,
    2011 UE46D7000 LED-TV,

    2012 BD-ES6000 Blu-Ray,

    2014 UE55HU8500L UHD LED TV

    If you enjoy this free app, you can buy me a beer by making a Donation

  • jrbjr981@gmail.comjrbjr981@gmail.com Posts: 9Members ✭✭

    How do I update the app I have the 2.009 verison

  • OrcaOrca Plex for Samsung Developer Posts: 7,563Members, Plex Pass, Plex Ninja Plex Ninja

    Updating is not possible until it gets released in the store, but you can "Side-Load" it by downloading the zip file and putting it on a USB stick. Check here for instructions.
    Only if you have a 2015 model, this doesn't work anymore, since Samsung removed side-loading on those models.

    Have you checked if your answer might be in the User Manual?
    My Samsung environment:

    2010 BD-C5500 Blu-Ray,
    2011 UE46D7000 LED-TV,

    2012 BD-ES6000 Blu-Ray,

    2014 UE55HU8500L UHD LED TV

    If you enjoy this free app, you can buy me a beer by making a Donation

Sign In or Register to comment.