If you have not already, we suggest setting your Plex username to something else rather than email which is displayed on your posts in forum. You can change the username at https://app.plex.tv/desktop#!/account
Welcome to our forums! Please take a few moments to read through our Community Guidelines (also conveniently linked in the header at the top of each page). There, you'll find guidelines on conduct, tips on getting the help you may be searching for, and more!

Orca Plex Client Not Loading

msharpe3875msharpe3875 Posts: 27Members, Plex Pass Plex Pass

Is anyone else experiencing problems with the Orca Plex client not loading recently? I've uninstalled and reinstalled but it hangs on the loading screen even before prompting to reconnect to a plex server...
I'm on a Samsung UE55JS9000



  • OrcaOrca Plex for Samsung Developer Posts: 7,586Members, Plex Pass, Plex Ninja Plex Ninja

    Try this:

    • Step 1: Unplug your TV from the mains (really pull the plug, turning it off it not enough)
    • Step 2: Wait for a minute or two, then boot the TV up and retry.

    If it still doesn't work uninstall the app, do step 1 (it matters), then reinstall

    Have you checked if your answer might be in the User Manual?
    My Samsung environment:

    2010 BD-C5500 Blu-Ray,
    2011 UE46D7000 LED-TV,

    2012 BD-ES6000 Blu-Ray,

    2014 UE55HU8500L UHD LED TV

    If you enjoy this free app, you can buy me a beer by making a Donation

  • msharpe3875msharpe3875 Posts: 27Members, Plex Pass Plex Pass

    Hi Orca
    I didn't get chance to do this, but it started working again on its own.

Sign In or Register to comment.