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Roku Premiere+ andLG OLED65B7A TV (4K + HDR)

shackrockshackrock Posts: 84Members, Plex Pass Plex Pass

Roku Premiere+
LG OLED65B7A TV (4K + HDR)

On the netflix and amazon app, playing a 4k HDR source will show on my TV "HDR" in the top right corner when the stream begins. This is how I know HDR is active. Without it, it will still play in 4K but without HDR.

In Plex 5.1.6 on Roku Premiere+ (the exact same setup as what works flawlessly in Netflix and Amazon) - the HDR does not show. So although the 4K sources appear in 4K, AND they appear without artifacts now after a recent update (thanks!), the HDR is still not functional. I have set the source to direct play, but still nothing. Any other settings to try? Or does this require another update by the Plex team?

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Answers

  • JamminRJamminR Posts: 3,495Members, Plex Pass Plex Pass

    I can't find an official answer, but Plex + 4k + HDR from server, and depending on client, all require a special alignment of the planets. (so it seems from discussions on the forums).
    It seems the 4k requirement alone is picky about what type of encoding you pass it, else it's transcoded to 1080p.
    https://support.plex.tv/articles/214577427-is-4k-content-supported-on-the-roku/

    I wouldn't hold Plex to the blade on this as much as some might like - it seems the general support of ffmpeg (which plex uses custom version) and 4k hdr are at times questionable.

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  • shackrockshackrock Posts: 84Members, Plex Pass Plex Pass

    I tried to contact support, check out the response below. Doesn't seem OK for customers paying for a service...

    As much as we would love to talk to every single one of our users, we are simply unable to provide one-on-one support via email.

    This mailbox is not monitored

    For Plex Pass-related billing issues, please visit our Plex Pass Billing contact form (https://www.plex.tv/contact/?option=plex-pass-billing). Fill out the information requested there and we’ll reply as quickly as possible, usually within 24-48 hours.

    The best place to start for Plex support issues is our support site (https://support.plex.tv/). This site includes extensive documentation, guides, FAQs, and troubleshooting information.

    If you are still encountering difficulties, please visit our support forums (https://forums.plex.tv/) to see if your problem is already documented. You can also post details there about the issue you’re having, and our staff or friendly community should be able to help you out.

    If you're having trouble signing in to your Plex account, need a password reset, or have to unlock your account, please visit the Plex sign-in page: https://www.plex.tv/sign-in/.

    Thanks for reaching out—hopefully we can get your issue sorted quickly and easily through these channels!

    Plex on!

  • JamminRJamminR Posts: 3,495Members, Plex Pass Plex Pass

    You have contacted support.
    The forums and the KB are it, unless you have a billing issue.

    Server - HW: I7-4790K(Haswell), 16GB - SW: Win10 Pro + PMS v1.13.0.5003
    Misc. HW: HDHR Extend + 2TB RAID1(Intel Z87) + 4x4TB RAID5(QNAP TS-653Pro)
    Shares - From: 2  - To: 18(5) - Potential lifetime PlexPass data generating product customer!
    ISP: ~20mbps up/1TB monthly "cap" - (Monthly avg. xfer ~450gb)
    Search the Plex WIKI before asking silly questions.
    Plex stuff I favor - Tautulli - UASv3 - PlexEmail - FMoviesPlus
  • shackrockshackrock Posts: 84Members, Plex Pass Plex Pass

    Still no luck here, can I get a plex response?

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