If you have not already, we suggest setting your Plex username to something else rather than email which is displayed on your posts in forum. You can change the username at https://app.plex.tv/desktop#!/account
Welcome to our forums! Please take a few moments to read through our Community Guidelines (also conveniently linked in the header at the top of each page). There, you'll find guidelines on conduct, tips on getting the help you may be searching for, and more!

Unable to connect to plex error

heretogoheretogo Posts: 4Members

I am using the most recent plex server Debian package. I had a similar issue when I was using the public beta but now that it's general release I expected it to work.

Can anyone help debug this issue?



  • johnclaytonjohnclayton Plex-ifier of Smart Speakers Montana, USAPosts: 68Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    Hey @heretogo sorry you're having issues. Can you give me a little more detail about what you're doing when you get that error? From the logs it looks like you're able to browse fine, is it failing when trying to play? If so I'd suspect that your router either does not support NAT loopback or it's disabled, so the speaker on your LAN is unable to access the PMS via your WAN address.

    It also doesn't look like your PMS is able to discover your Sonos on the LAN. If it could see the Sonos, it would be able to play the music directly instead of hitting the WAN address. Is PMS installed directly on the server, or is it running in a container or VM? Are the PMS and Sonos on the same LAN? I wonder if there are firewall issues preventing it from discovering the Sonos?

  • heretogoheretogo Posts: 4Members

    That's correct, I can browse fine but not play.

    PMS is running on a bare metal server and they are running on the same network. The server is connected to the Wi-Fi via an uplink from a switch and the Sonos is connecting over Wi-Fi. I am able to ping the Sonos from my server.

  • heretogoheretogo Posts: 4Members

    Do you mean a firewall issue on the server or the router?

    I have two separate access points (2.4 and 5G) but they're not on different networks.

  • heretogoheretogo Posts: 4Members

    I upgraded my firmware and now it works!

    This makes me so happy, it's the only reason I bought a Sonos!

  • johnclaytonjohnclayton Plex-ifier of Smart Speakers Montana, USAPosts: 68Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    Glad to hear. Enjoy!

  • jwahome2002@gmail.comjwahome2002@gmail.com Posts: 4Members, Plex Pass Plex Pass

    I am having a similar issue. I am running PMS off of my desktop PC. I can access PMS from any Android / OS device as well as from any PC anywhere. I can see my music contents - songs, artists and playlists. When I try to play, I get an error saying it cannot connect to Plex. I am currently in BOOST mode and have my Sonos plugged in directly to my Google Wifi Router (primary point). I have been trying to resolve this for weeks. Please help!

Sign In or Register to comment.