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Trouble with Trailers since Version 3.44.1

x-ARGUS-xx-ARGUS-x Posts: 6Members, Plex Pass Plex Pass

With Version 3.44.1 the movie will not play anymore, since the playback stops on the second trailer (3 Trailers are set before movie starts). disabling the trailers feature, plays the movie just fine.

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Answers

  • BigWheelBigWheel Posts: 10,249Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee
    edited May 16

    3.44 would be the local web app not the server. have you tried it from https://app.plex.tv/desktop which is 3.52.2

    is it only the web app or other players too?

    Logs > https://support.plex.tv/articles/201869908-log-files/
  • x-ARGUS-xx-ARGUS-x Posts: 6Members, Plex Pass Plex Pass

    sorry for double posting yesterday.
    It's on the web app and the apple TV yes. Only trailers from plex pass I guess (online). I used to put trailers into folders myself and I think they play just fine.

  • x-ARGUS-xx-ARGUS-x Posts: 6Members, Plex Pass Plex Pass

    Server Version 1.13.0.5023 - just checked - when disabling the 2 features, the movie plays like it should:

    • Include Cinema Trailers from new and upcoming movies in theaters
    • Include Cinema Trailers from new and upcoming movies on Blu-ray
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