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Does the Plex Cloud work for everyone in the J (2015) Series?

joseap77joseap77 Posts: 45Members, Plex Pass Plex Pass

Does the Plex Cloud work for everyone in the J Series?

In an H and an F I work perfectly version 2.011 of @Orca but in these 3 does not connect to the Plex Cloud.


I've tired of uninstalling, remove power 5 min, reinstall ...
I have refurbished several times ... (Even from the service menu)

And although I am convinced that this started happening to me from the change of server to CHO I have already spoken with someone from the Plex Team and my server seems to be perfectly ... I can not think of anything else

Can anyone shed some light on this subject?
Or at least say ... well I have a ... xxxxJxxxxx and it works

Thank you.


Best Answer


  • joseap77joseap77 Posts: 45Members, Plex Pass Plex Pass
    edited May 16

    @Orca said:
    The Plex cloud uses a secure (https) connection and the TV needs to support TLS 1.0 or higher.
    You could try and see if there is a newer firmware available, that might fix this.

    Thank you very much for your response and of course for your work, I hope you will soon get a firmware update since at this moment I have the latest version on the three tv's.

    I hope that in samsung they have knowledge of this and they take it into account in the next update ...

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