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Player jerky with direct play on Windows 10

lindsay.mathieson@gmail.comlindsay.mathieson@gmail.com Posts: 4Members, Plex Pass Plex Pass

My wifes Lenovo IdeaPad 520s is having problems playing media using the windows client, videos keep pausing every few seconds. It should be easily capable of playing it back:

  • Intel Core i5 8250U
  • Intel UHD Graphics 620
  • 8GB Ram
  • 5Ghz wireless connection

Sample Video:

  • 1080p
  • Codec H264
  • Bitrate 2050 kbps

My own desktop (2.4Ghz wireless) copes with the same videos just fine.

Seeing this repeated a lot in the server logs, don't know if its relevant:

May 15, 2018 19:35:58.553 [0x7fe0cdffc700] DEBUG - We're going to try to auto-select an audio stream for account 18642759.
May 15, 2018 19:35:58.554 [0x7fe0cdffc700] DEBUG - Selecting best audio stream for part ID 1443 (autoselect: 1 language: en)
May 15, 2018 19:35:58.554 [0x7fe0cdffc700] DEBUG - We're going to try to auto-select a subtitle.
May 15, 2018 19:35:58.554 [0x7fe0cdffc700] DEBUG - Audio Stream: 3277, Subtitle Stream: -1
May 15, 2018 19:35:58.565 [0x7fe0cdffc700] DEBUG - We're going to try to auto-select an audio stream for account 18642759.
May 15, 2018 19:35:58.566 [0x7fe0cdffc700] DEBUG - Selecting best audio stream for part ID 2664 (autoselect: 1 language: en)
May 15, 2018 19:35:58.566 [0x7fe0cdffc700] DEBUG - We're going to try to auto-select a subtitle.
May 15, 2018 19:35:58.566 [0x7fe0cdffc700] DEBUG - Audio Stream: 4885, Subtitle Stream: -1

Any thoughts?

Best Answer

  • lindsay.mathieson@gmail.comlindsay.mathieson@gmail.com Posts: 4Members, Plex Pass Plex Pass
    Accepted Answer

    Resolved it in the end - dug into plexmediaplayer.conf, set

    • useOpenGL = true
    • useSystemVideoCodecs = true

    Seems to playing smoothly now. I'll keep an eye on it.

    Thanks.

Answers

  • DaveBinMDaveBinM Posts: 1,320Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    Is this from Plex Media Player, or the Windows store app?

    Server: Late 2014 Mac Mini [3.0Ghz i7-4578U, 16GB RAM, 256GB SSD]
    Storage: Synology DS1815+ [HGST DeskStar 3TB x 2, HGST DeskStar 6TB x 2, HGST DeskStar 8TB x 2, and HGST DeskStar 10TB x 2]
    Clients: Plex Media Player (Mac & Windows). Plexamp. iPhone. iPad. Apple TV. PS4. Android. Android TV. Web.

    Help: Support | PMS Logs | PMP Logs | iOS Logs | Media XML

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  • lindsay.mathieson@gmail.comlindsay.mathieson@gmail.com Posts: 4Members, Plex Pass Plex Pass
    edited May 17

    The Plex Media Player, though not in theatre mode

    • PlexMediaPlayer-2.10.0.849-e02dbeca-windows-x64.exe installer

    Status when playing shows its in direct play mode.

    I did try the full screen theatre mode and activated the hardware acceleration mode there, plus extra large cache and Sync Mode = Display, but it didn't seem to help with the standard player.

    SO hates the theatre mode and won't use it :smile:

    nb. I'll give the store app a try tonight.

    Thanks.

  • lindsay.mathieson@gmail.comlindsay.mathieson@gmail.com Posts: 4Members, Plex Pass Plex Pass
    Accepted Answer

    Resolved it in the end - dug into plexmediaplayer.conf, set

    • useOpenGL = true
    • useSystemVideoCodecs = true

    Seems to playing smoothly now. I'll keep an eye on it.

    Thanks.

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