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Update Problems

nigelsimonnigelsimon Members, Plex Pass Posts: 4 Plex Pass

Getting the following message when I try to install the latest update:

There was a problem installing the update:

Unable to create symlink/Applications/Plex MediaServer.app.new/Contents/Frameworks/Growl.framework/Growl to Versions/Current/Growl details:file exists

Can anyone help?

Answers

  • BigWheelBigWheel Members, Plex Employee, Plex Pass, Plex Ninja Posts: 10,312 Plex Employee

    just download it and replace in applications folder

    https://www.plex.tv/downloads/

    Logs > https://support.plex.tv/articles/201869908-log-files/
  • nigelsimonnigelsimon Members, Plex Pass Posts: 4 Plex Pass

    So effectively reinstall the Plex media server!

    Thanks.

  • BigWheelBigWheel Members, Plex Employee, Plex Pass, Plex Ninja Posts: 10,312 Plex Employee

    All the auto updater actually does is replace some contents of the app package in the Applications folder. Your doing basically the same thing.

    Logs > https://support.plex.tv/articles/201869908-log-files/
  • rullerullerullerulle Members, Plex Pass Posts: 7 Plex Pass

    I'm having the same update problem, but already twice. The first time after reading this thread I installed the update to 1.13.2.5102 manually as suggested. Now for updating automatically to 1.13.2.5154 I again get the same error. I've restarted the server (Mac Mini, 10.13.5) and tried again. Nothing else changed on the system. What could be the underlying problem?

  • ArdenusArdenus Members, Plex Pass Posts: 44 Plex Pass

    @rullerulle said:
    I'm having the same update problem, but already twice. The first time after reading this thread I installed the update to 1.13.2.5102 manually as suggested. Now for updating automatically to 1.13.2.5154 I again get the same error. I've restarted the server (Mac Mini, 10.13.5) and tried again. Nothing else changed on the system. What could be the underlying problem?

    I think its to do with Apples security set up. I have noticed the same thing for a few months. its less convenient but i just do it manually. I dont think Plex can do much to sort this issue i believe its a problem on the Apple side of things.

  • rullerullerullerulle Members, Plex Pass Posts: 7 Plex Pass

    Ah, yes, OS security changes could indeed account for this. However, if that's the case, this should affect every latest MacOS user and warrant an update that fixes this or lobbying by Plex with Apple. Something that breaks auto-update should be fixed.

    @BigWheel , as you reacted before on this, what's your view?

  • BigWheelBigWheel Members, Plex Employee, Plex Pass, Plex Ninja Posts: 10,312 Plex Employee
    edited June 13

    Personally i think you should download the version and install it manually. I always do and keep the last few downloaded so if i ever want to go back i can. I personally do with with all my software. I never auto-update anything if i can avoid it.

    but yeah auto updater should work if they are there. not sure why not working for y'all

    Logs > https://support.plex.tv/articles/201869908-log-files/
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