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Plex suddenly "Not available outside your network". Totally stuck, could use some help!

AbsoluteMotionAbsoluteMotion Members, Plex Pass Posts: 8 Plex Pass

I have plex pass, but have only managed maybe three hours ever with access outside my local network. Thought I had it figured out, but no… now all I get is a second or two of availability then it turns red again. I've done all the troubleshooting tricks, it just doesn't work.

Would love it if someone can help me trouble shoot! I'm on a Mac (OS 10.11.6 El Capitan). I have a cable modem, then an Ooma base station, then an Apple Airport Extreme for wifi (in bridge mode).

Any ideas? Thank you!

Answers

  • AbsoluteMotionAbsoluteMotion Members, Plex Pass Posts: 8 Plex Pass

    Still can't get outside access to my library. I go green for a few seconds, then red. No settings changed from when it worked. Found lots of people with the same problem (going back YEARS!), but not a single answer how to fix it.

    All I want is remote streaming of my home music library over the internet. Any services or apps beyond PLEX that will do this (on Mac)?

  • pruitt62pruitt62 Members, Plex Pass Posts: 483 Plex Pass

    Same problem here. This has happened before when Plex's matchmaking servers have become borked. Hopefully they fix this problem soon. Very annoying...

  • patcalvertpatcalvert Members Posts: 1

    experiencing exact same thing.

  • AbsoluteMotionAbsoluteMotion Members, Plex Pass Posts: 8 Plex Pass
    edited June 14

    Update: My son (who is an IT guy by training) fiddled with the port mapping on my router (set it to port 32400) and set my workstation to an internal static IP address. Whatever he did got me back online… so it's not something on the PLEX side. Wish I could be more specific than that, but right now everything is working again.

  • simon_lefischsimon_lefisch Members, Plex Pass Posts: 165 Plex Pass
    edited June 14

    Most likely setup port forwarding which is required for access outside your LAN. Default port is 32400.

    Local Server
    OS: CentOS 7 Minimal
    CPU: Q9550 2.83GHz Quad-core (no hyper-threading)
    RAM: 8GB
    OS Storage: 1TB HDD (x1)
    Media Storage: 4TB HDD (x2) in RAID 1
    Plex Media Server: Latest Public Version

    VPS
    OS: CentOS 7
    Media Storage: GSuite Drive

    Clients
    Nvidia Shield 16GB (1st gen)
    Amazon FireTV (2nd gen)
    Apple TV 4K

  • AbsoluteMotionAbsoluteMotion Members, Plex Pass Posts: 8 Plex Pass

    That's what I meant, thanks.

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