503 Service Unavailable

Plex Media Server Desktops & Laptops
33

@pettcomputers said:
I’ve also had this a few times over the past few weeks as well, only killing the exe from task manager and relaunching Plex works. The requested information is attached as 7z. Thanks.

Windows Server 2012R2
Plex Version 1.7.5.4035
PlexPass Channel, if that matters.

Thanks!

For some reason can’t see any stack information for Plex threads. Will have to repeat the exercise - last time it only took 27 minutes to bring the problem on.
Server was launched at 23:05:36
Requests started to get stuck and not complete as from 23:30:52
Process Dump taken at 23:32:38
Requests bounced with Error 503 as from 23:42:24

So hopefully you can easily to get it to fail in same way.

This time i want you to use SysInternals Process Explorer instead and to create a full dump

  • shutdown and relaunch Plex Media Server
  • launch Process Explorer with right click option Run As Administrator
  • Within Process Explorer view, Locate the Plex Media Server.exe process and select it
    (The option we will to use later is Right Click, Create Dump, Create Full Dump)
  • Prepare a browser tab for the http://127.0.0.1:32400/connections?X-Plex-Token=xxxxxxxxxxxxxx request
  • Test once to see syntax is correct
  • Do whatever you do to reproduce the deadlock
  • When you get the deadlock, get the /connections output and save to text file
  • Create a Full Dump for the Plex Media Server.exe process using Process Explorer
  • Get the Plex Media Server log files as before

The diagnostics may now be bigger than what the forum allows - so you may need to upload to Dropbox / google drive etc and send me link by private message

Hopefully we will get a usable complete set of diagnostics - and thank you again for your help