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Subtitles doesn´t sync anymore. Help?

So, it's been a few days that subtitles doesn't sync. I thought there was a problem with one video but I realized that even the ones that were right before don't work. Im going crazy-

Answers

  • TommyPLEX01TommyPLEX01 Posts: 3Members, Plex Pass Plex Pass

    Have the same problem

  • OttoKernerOttoKerner Posts: 30,232Members, Plex Pass, Plex Ninja Plex Ninja

    Are your subtitles automatically selected by Plex?
    https://support.plex.tv/hc/en-us/articles/204985278

    When you go to the Preplay page of one affected video,
    is there a subtitle selected?
    And was it already selected prior to when the Sync was performed?

    Are you using automatically downloaded subs?
    If so, is it possible that when the Sync was performed, no subtitle has been downloaded yet?

    Got help? Help others too - by reporting back with your results!
    Have you checked the Documentation before posting a question in the forums?
    Use the SEARCH function before starting a new thread!
    No PMs unless requested, please! Do not use 'verbose' logging
  • TommyPLEX01TommyPLEX01 Posts: 3Members, Plex Pass Plex Pass
    via Email
    The problem occurs when I download new movies or episodes and started for a
    week or two.

    I am a VIP member at opensubtitles.

    Having tried to check the logs but I can not figure it out, for me it seems
    that Plex does not download longer despite finding subtitles on
    opensubtitles.org.

    Tommy

    2017-12-11 19:40 GMT+01:00 OttoKerner :
  • OttoKernerOttoKerner Posts: 30,232Members, Plex Pass, Plex Ninja Plex Ninja

    What exactly do you mean with "subtitles don't sync"?

    Do you mean the subtitles themselves don't get fetched anymore

    or

    The subtitles don't appear when videos are Synced to mobile devices?

    My above answer was intended for the latter.

    If your issue is the former, try
    https://forums.plex.tv/discussion/186575/release-sub-zero-2-0-33-1849-subtitles-done-right/p1#top
    instead of the 'opensubtitles' plugin

    Got help? Help others too - by reporting back with your results!
    Have you checked the Documentation before posting a question in the forums?
    Use the SEARCH function before starting a new thread!
    No PMs unless requested, please! Do not use 'verbose' logging
  • TommyPLEX01TommyPLEX01 Posts: 3Members, Plex Pass Plex Pass
    via Email
    The subtitles themselves dont't get fetceh anymore from opensubtitles.

    If i dowload them manually everything works as it should.

    Tommy

    2017-12-11 20:40 GMT+01:00 OttoKerner :
  • NapsterbaterNapsterbater Posts: 56Members, Plex Pass Plex Pass

    Seeing this aswell, subtitles are not being fetched as they used to be..

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