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Unable to play 'the song' - the connection to Plex was lost

NewfangleNewfangle Posts: 7Members, Plex Pass Plex Pass

Hello i have just set up Sonos and Plex Media Server with Remote Access working ok (green check). I can see in Sonos my list of Plex songs they nothing will play. For 8 seconds it appears like a song is playing, although i hear nothing and then i get the error message. I have manual port forwarded for Plex which appears to be successful. Somebody help please!


  • maci2100maci2100 Posts: 11Members, Plex Pass Plex Pass

    i have the same problem =(

  • wwwizzarrdrywwwizzarrdry Posts: 302Members, Plex Pass Plex Pass

    It's not your problem it's Plex not finishing their Sonos labs beta.

    It's utterly worthless at the moment since, for me, it rarely establishes the connection to begin with and just fails. And the random times it does play a song, it usually only lasts for a few tracks before disconnecting again.

    In addition to the blatant errors of this beta, the actual search/filter/sort features are pretty shabby as well - leaving you unable to articulate what you actually want to play with any accuracy or ease. Unless you're fine with just "shuffle all music" as the only readily available play option...

    CentOS 7: BTRFS in RAID10 (24TB)
    i7 4790K and 16GB RAM w/ GTX 760

  • neatnateneatnate Posts: 9Members, Plex Pass Plex Pass

    I'd really like to be able to use Plex through Sonos as well. I get the same results.

  • michaelGregoiremichaelGregoire Posts: 16Members, Plex Pass Plex Pass

    Same issues here. Thoroughly disappointed with this. Plex.... please fix the problems.

  • andycarverandycarver Posts: 68Members, Plex Pass Plex Pass
    edited December 2017

    Come on Plex. I’ve had this issue for months. Please fix. I’ve been trouble shooting the F out of this. Not that I use DLNA but that is also affected some what. Contact me if required.
    I have lots of info to offer.
    This has affected only certain items from about 2 months ago.
    ( what has changed?)
    I have completely isolated Sonos system, including a factory reset, Which was very frustrating.
    All items that fail to play on Sonos will play on Plex app
    It affects many file types including FLAC and MP3.

  • andycarverandycarver Posts: 68Members, Plex Pass Plex Pass

    Ok. I think It’s the queue.
    Clear your queue. Replace the queue with a song. Some things will play. Some items appear to break the queue (flac) and it will need to be reset again. Come on Plex. You do the rest.

  • c3apollyonc3apollyon Posts: 2Members, Plex Pass Plex Pass

    Just been experimenting with Plex and Sonos and have been disappointed to see it drop-out randomly especially with FLAC files.

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