Hey folks, there is a new Podcast category for forums https://forums.plex.tv/categories/podcasts
If you have not already, we suggest setting your Plex username to something else rather than email which is displayed on your posts in forum. You can change the username at https://app.plex.tv/desktop#!/account
Welcome to our forums! Please take a few moments to read through our Community Guidelines (also conveniently linked in the header at the top of each page). There, you'll find guidelines on conduct, tips on getting the help you may be searching for, and more!

Conversion Encoder or decoder not found?

SquirbleSquirble Posts: 37Members, Plex Pass Plex Pass

I have some files that plex can't play. When I try I get "Conversion Encoder or Decoder not found". These files were ripped from DVDs. I rip all my dvds the same way. This is the first I've come across this error. The files play fine just using a media player on the PC. Any suggestions?


  • cpowcpow Posts: 4Members ✭✭

    I'm having the same problem. Any suggestions would be great. I've attached a screenshot of the message on iPhone. It also happens on Mac, Apple TV, and others.

  • SquirbleSquirble Posts: 37Members, Plex Pass Plex Pass

    The files are MKV.

  • cpowcpow Posts: 4Members ✭✭

    Yes they are - mkv and hevc. It's never been a problem before. Any suggestions?

  • adrian2pt0adrian2pt0 Posts: 1Members

    Im having the same problem. Most of my files work fine but i have a large handful that error out: "Conversion encoder or decoder not found."

    They work when I open them with VLC, but not Plex. Thanks,

Sign In or Register to comment.