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Chris C Plex Employee

About

Username
Chris C
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Members, Plex Employee, Plex Pass, Plex Ninja
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Comments

  • The maintenance has ended early due to unforeseen circumstances and we will complete the maintenance at a later date.
  • @Hiding, to clarify: What you see at https://plex.tv/pms/resources.xml is not a list of devices/apps that have accessed your server remotely. The information from that endpoint doesn't have anything specific to do with the Remote Access feature. …
  • We'd need the usernames/email addresses of the accounts in question to be able to look into anything for you.
  • Without either a sample file (instructions were linked previously) -- or, barring that, the full file that causes the issue -- we won't really be able to investigate this. We don't see audio sync issues in our own testing between Plex Media Server r…
  • @roberthodgkinson@live.com Please share (link to) a small sample file that reproduces the issue, so that it can be used for testing. Additionally, when playing the sample file (that you created) on the iPad: * What is shown on the Playback I…
  • @HansmillerTdS said: Did all the steps, it shows me as free in the store, and as I see the Plex Pass option within the Software, it opens the website with only 20% discount. To try to be VERY clear again: This has nothing at all to do …
  • @HansmillerTdS said: For me is not showing up anywhere the option of 40%. How should I do to get it? It's possible Microsoft has fixed the display. To be very clear: Plex should not have shown up at all (with anything listed) for the Spri…
  • @Goonfighter said: @Chris C any plans on discounting the monthly Plex at least? We don't sell Plex Pass subscriptions through Xbox Live (or the Xbox One app or the Windows Store app), so that's just not applicable. It's always possible we…
  • To elaborate on @jmckee's response: As he mentioned, our Windows Store app is part of the "Spring Sale" and the one-time, in-app activation is 40% off until the end of the sale (April 17, I believe). Microsoft incorrectly carried that across and …
  • @goodkingwilliam said: I'm having the same problem, do you think you could fix it for me? We're investigating why the Cloud Server entry still existed even after removing the corresponding "Device" entry. In the meantime, we've removed th…
  • @oriolis said: Is the camera upload feature working on the Shield? I have a library create on my NAS but the camera upload stays on "Uploading". It depends on where your Photo library is located for your SHIELD. Basically, it needs to be …
  • Thanks so much for your patience, folks. An update just went out on our side which should resolve this issue. You may need to force-quit and then restart the Xbox One app.
  • @avh.hawaii@gmail.com said: Do I neeed to do any special to produce a useful log? The links have info. The server one has the best way to get server logs when you reproduce it and then you can grab the logs from Android after you do so, t…
  • We're investigating these reports, but we've been unable to reproduce the behavior ourselves so far. Additional logs (both Android logs and server logs covering the same incident) attached in replies from different people experiencing this would be …
  • I just discovered that I never replied in this thread like I thought I had (way back shortly after the above sample file was provided). Just to let you guys know that I was able to recreate the issue when using the Use embedded tags advanced music l…
  • Recommend you start with our support article on Windows upgrade/install/uninstall issues. That ought to get you to where you can install a newly-downloaded Plex Media Server package.
    in Can't Update Comment by Chris C March 22
  • @Keifr said: downloaded 1.5.0.3501 and it still works - great news - a solution, but I too would love to know what the fix was. Please see my earlier comment.
  • To be clear: New/different behavior should be reported in a different forum thread. This one is specifically about about the two playback problems of (1) the wrong item playing and (2) playback sometimes starting during regular navigation. Ple…
  • @uwe.kulow@gmail.com said: Just the error message has to change, so that all know whats wrong. The message didnt say much "unknown error event from player" Providing the previously-requested information will help us investigate things so …
  • Unfortunately, the logs don't really provide any useful information in this case. To start, please try: * Uninstalling the Plex app * Turn off the TV and unplug it for ~5 minutes to allow the charge to dissipate and cache to clear * Turn on …
  • Plex Media Server v1.4.4 is now our and available for all users (as is a newer Plex Pass preview release). Those versions contain a fix for this issue. (The applicable fix here was the "(Media Analysis) Excessive logging analyzing certain files" …
  • Plex Media Server v1.4.4 went out as a Plex Pass release last night. It contains a fix that might help things here (it was one of the possible causes we came up with, though a somewhat unlikely one). For those of you with a Plex Pass, it would be gr…