# General Discussions **URL:** https://forums.plex.tv/c/general-discussions/7.md?page=279 [Latest](https://forums.plex.tv/latest.md) · [Categories](https://forums.plex.tv/categories.md) · [Tags](https://forums.plex.tv/tags.md) **Page:** 280 --- ## [\[Bug\] Removing "Local music video path" does not remove now missing content](https://forums.plex.tv/t/bug-removing-local-music-video-path-does-not-remove-now-missing-content/751698)
**Author:** [@HTPC\_Lover](https://forums.plex.tv/u/HTPC_Lover)\ **Replies:** 0\ **Last updated:** [October 19, 2021, 1:20pm UTC](https://forums.plex.tv/t/bug-removing-local-music-video-path-does-not-remove-now-missing-content/751698 "2021-10-19T13:20:44Z")
For some time I had local artist videos (\*-video.mkv, \*-concert.mkv) added to my library settings. These local artist videos were stored in the “Local music video path” according to this documentation (Global Music Video… --- ## [Plex Music Library Organization](https://forums.plex.tv/t/plex-music-library-organization/751623)
**Author:** [@B-Bye](https://forums.plex.tv/u/B-Bye)\ **Replies:** 5\ **Last updated:** [October 19, 2021, 1:12pm UTC](https://forums.plex.tv/t/plex-music-library-organization/751623 "2021-10-19T13:12:57Z")
After a 2-3 years watching Plex develop, I’ve come back to see if things have improved. I’m in the process of updating my Windows server to UNRAID - and perhaps switching from My Movies/WMC to Plex. My first set of que… --- ## [Plex app thinks I'm offline](https://forums.plex.tv/t/plex-app-thinks-im-offline/751597)
**Author:** [@jeff\_cranmers\_net](https://forums.plex.tv/u/jeff_cranmers_net)\ **Replies:** 1\ **Last updated:** [October 19, 2021, 12:31pm UTC](https://forums.plex.tv/t/plex-app-thinks-im-offline/751597 "2021-10-19T12:31:23Z")
My Plex server is accessible via the web interface. My tablet and TV apps, however, think it is offline. How do I resolve this? --- ## [Can I have one folder showing both TV MKVs and Movie MKVs?](https://forums.plex.tv/t/can-i-have-one-folder-showing-both-tv-mkvs-and-movie-mkvs/751345)
**Author:** [@boe\_d](https://forums.plex.tv/u/boe_d)\ **Replies:** 4\ **Last updated:** [October 19, 2021, 1:14am UTC](https://forums.plex.tv/t/can-i-have-one-folder-showing-both-tv-mkvs-and-movie-mkvs/751345 "2021-10-19T01:14:35Z")
Hello, I set up plex on a windows PC to stream to an nVidia shield TV. I created a folder specific for new entries before I move them to their final resting spot in movies or TV. That same folder I download TV shows … --- ## [Set a specific folder for more frequent updates?](https://forums.plex.tv/t/set-a-specific-folder-for-more-frequent-updates/751343)
**Author:** [@boe\_d](https://forums.plex.tv/u/boe_d)\ **Replies:** 3\ **Last updated:** [October 19, 2021, 1:12am UTC](https://forums.plex.tv/t/set-a-specific-folder-for-more-frequent-updates/751343 "2021-10-19T01:12:16Z")
Hello, I have a Plex server on a pc streaming to an nVidia shield. I have many folders that the shield can flip through coming from my PC. One of the folders on my PC is where my system automatically puts new TV sh… --- ## [Going back just one step from viewing movie details in collection view?](https://forums.plex.tv/t/going-back-just-one-step-from-viewing-movie-details-in-collection-view/751347)
**Author:** [@boe\_d](https://forums.plex.tv/u/boe_d)\ **Replies:** 2\ **Last updated:** [October 19, 2021, 1:11am UTC](https://forums.plex.tv/t/going-back-just-one-step-from-viewing-movie-details-in-collection-view/751347 "2021-10-19T01:11:37Z")
Hello, I set up plex on a windows PC to stream to an nVidia shield TV. I have a number of groups that I view in collection view such as Bond or MCU movies. If I select a movie to get more details, when I try to go… --- ## [PMS cant be reached after update to new version](https://forums.plex.tv/t/pms-cant-be-reached-after-update-to-new-version/751523)
**Author:** [@rgrizz](https://forums.plex.tv/u/rgrizz)\ **Replies:** 4\ **Last updated:** [October 18, 2021, 8:33pm UTC](https://forums.plex.tv/t/pms-cant-be-reached-after-update-to-new-version/751523 "2021-10-18T20:33:21Z")
NAS: Synology DSM 918+Processing: Logs.7z… Logs.zip (1.4 MB) DSM 6.2.4-25556 Update 2 Hello, This morning I installed the latest version of PMS (PlexMediaServer-1.24.4.5081) coming off ver. PlexMediaServer-1.22.0.416… --- ## [Plex streaming shows three dots on TiVos](https://forums.plex.tv/t/plex-streaming-shows-three-dots-on-tivos/748019)
**Author:** [@jdsherman\_gmail\_com](https://forums.plex.tv/u/jdsherman_gmail_com)\ **Replies:** 6\ **Last updated:** [October 18, 2021, 4:03pm UTC](https://forums.plex.tv/t/plex-streaming-shows-three-dots-on-tivos/748019 "2021-10-18T16:03:57Z")
All three TiVos (Bolt, Roamio, and Mini) showing the three dot buffering indicator when trying to stream from NetGear ReadyNAS - upgraded to the latest server software - no change. Home screen works, browsing works - ju… --- ## [Plex is using Relay (Indirect) Connection when Remote Stream to Samsung TV Only](https://forums.plex.tv/t/plex-is-using-relay-indirect-connection-when-remote-stream-to-samsung-tv-only/751479)
**Author:** [@Mariah22pl](https://forums.plex.tv/u/Mariah22pl)\ **Replies:** 0\ **Last updated:** [October 18, 2021, 2:11pm UTC](https://forums.plex.tv/t/plex-is-using-relay-indirect-connection-when-remote-stream-to-samsung-tv-only/751479 "2021-10-18T14:11:09Z")
Plex server when someone with a Samsung TV (Tizen) is Remote Stream from my server it will use the Relay (Indirect) i tried to Remote stream using my cellular phone and it seems to work fine NO Relay What’s Wrong with … --- ## [Remote Server automatically converting files to SD](https://forums.plex.tv/t/remote-server-automatically-converting-files-to-sd/734956)
**Author:** [@Dutch\_77](https://forums.plex.tv/u/Dutch_77)\ **Replies:** 4\ **Last updated:** [October 18, 2021, 1:18pm UTC](https://forums.plex.tv/t/remote-server-automatically-converting-files-to-sd/734956 "2021-10-18T13:18:40Z")
Remote server used to stream on HD. Latest updates and now Automatically converted to SD. No settings will change this. My phone works fine doing the same thing on HD. Very Annoyed! --- ## [LG or Plex issue?](https://forums.plex.tv/t/lg-or-plex-issue/751403)
**Author:** [@kempsteve\_yahoo\_com](https://forums.plex.tv/u/kempsteve_yahoo_com)\ **Replies:** 1\ **Last updated:** [October 18, 2021, 2:02am UTC](https://forums.plex.tv/t/lg-or-plex-issue/751403 "2021-10-18T02:02:45Z")
I have Plex set up using a Synology NAS and it’s been running perfectly on my Sony, Samsung, and LG televisions for the past 2 to 3 years now without issue. However, just this past week the LG TV won’t connect to my budd… --- ## [Problems with libraries](https://forums.plex.tv/t/problems-with-libraries/751328)
**Author:** [@Squazzer](https://forums.plex.tv/u/Squazzer)\ **Replies:** 1\ **Last updated:** [October 17, 2021, 11:23pm UTC](https://forums.plex.tv/t/problems-with-libraries/751328 "2021-10-17T23:23:14Z")
Today, after quite a long time not using plex, I had no media in my library. When I logged into the web-ui it told me that the libraries needed to be upgraded. But I’m unable to upgrade the libraries. Other forum-posts… --- ## [How to handle 2 different movies with the same name and release date?](https://forums.plex.tv/t/how-to-handle-2-different-movies-with-the-same-name-and-release-date/751178)
**Author:** [@gene0915](https://forums.plex.tv/u/gene0915)\ **Replies:** 3\ **Last updated:** [October 17, 2021, 10:05pm UTC](https://forums.plex.tv/t/how-to-handle-2-different-movies-with-the-same-name-and-release-date/751178 "2021-10-17T22:05:36Z")
Val with Val Kilmer Another movie named Val So here are two movies, both named ‘Val’ and both released in 2021. In my Plex movie library, my folders are like this: Movie (year)\\Movie (year).mkv So how do I handle the… --- ## [Certain movies appear as duplicates](https://forums.plex.tv/t/certain-movies-appear-as-duplicates/751118)
**Author:** [@larryralph](https://forums.plex.tv/u/larryralph)\ **Replies:** 9\ **Last updated:** [October 17, 2021, 9:56pm UTC](https://forums.plex.tv/t/certain-movies-appear-as-duplicates/751118 "2021-10-17T21:56:17Z")
I have movie: d:\\movies\\animation\\The Pirates.mp4 I have another: d:\\movies\\action\\Hackers.mp4 I have refreshed the re-scanned my library. When I show duplicates, the movie Hackers shows up as a duplicate. Clicking Inf… --- ## [.mp4 files on Plex no longer play](https://forums.plex.tv/t/mp4-files-on-plex-no-longer-play/745277)
**Author:** [@twobeaglesjtj](https://forums.plex.tv/u/twobeaglesjtj)\ **Replies:** 8\ **Last updated:** [October 17, 2021, 8:34pm UTC](https://forums.plex.tv/t/mp4-files-on-plex-no-longer-play/745277 "2021-10-17T20:34:22Z")
Since upgrading to the new TVOS on my Apple TV, my .mp4 home movies no longer play and I get an error saying can not play this type of media” anyone have this issue? TVOS- 15.0 Plex- 7.24 --- ## [Custom theme no longer working](https://forums.plex.tv/t/custom-theme-no-longer-working/751267)
**Author:** [@mush332](https://forums.plex.tv/u/mush332)\ **Replies:** 0\ **Last updated:** [October 17, 2021, 12:53pm UTC](https://forums.plex.tv/t/custom-theme-no-longer-working/751267 "2021-10-17T12:53:28Z")
so i used to have a custom theme song for dragon ball z in folder and it was working fine. now all of a sudden it isnt working and is a different 1. are there any specific settings that a new update changed or something … --- ## [No emails received](https://forums.plex.tv/t/no-emails-received/739016)
**Author:** [@bryceivey98\_gmail\_com](https://forums.plex.tv/u/bryceivey98_gmail_com)\ **Replies:** 0\ **Last updated:** [August 26, 2021, 6:20pm UTC](https://forums.plex.tv/t/no-emails-received/739016 "2021-08-26T18:20:40Z")
I’m trying to verify my email for 2 step authentication but I don’t receive any emails no matter how long I wait, its not in my spam folder or any others from what I can see. Any advice? --- ## [Unable to reload plex server on windows 7](https://forums.plex.tv/t/unable-to-reload-plex-server-on-windows-7/751089)
**Author:** [@Nexum7](https://forums.plex.tv/u/Nexum7)\ **Replies:** 3\ **Last updated:** [October 16, 2021, 11:18pm UTC](https://forums.plex.tv/t/unable-to-reload-plex-server-on-windows-7/751089 "2021-10-16T23:18:36Z")
hard drive crashed a some months ago. To this day, I am unable to reload plex media server for windows 7 and the error says that " ‘plexmediaserver’ is not a valid short file name." Please help. I’ve tried fully unistal… --- ## [Scan is putting new season episode 1 as additional part of season 1 episode 1](https://forums.plex.tv/t/scan-is-putting-new-season-episode-1-as-additional-part-of-season-1-episode-1/751137)
**Author:** [@sorvani](https://forums.plex.tv/u/sorvani)\ **Replies:** 4\ **Last updated:** [October 16, 2021, 9:12pm UTC](https://forums.plex.tv/t/scan-is-putting-new-season-episode-1-as-additional-part-of-season-1-episode-1/751137 "2021-10-16T21:12:09Z")
I just added Season 7 Episode 1 of a show and it refuses to show it as Season 7. Instead it makes it an additional file on Season 1 Episode 1. The first six seasons all show correctly. My match is the normal “Plex… --- ## [Plex.tv is down again, cant stream local](https://forums.plex.tv/t/plex-tv-is-down-again-cant-stream-local/734917)
**Author:** [@aghadjip](https://forums.plex.tv/u/aghadjip)\ **Replies:** 16\ **Last updated:** [October 16, 2021, 8:57pm UTC](https://forums.plex.tv/t/plex-tv-is-down-again-cant-stream-local/734917 "2021-10-16T20:57:43Z")
This is really getting frustrating, whats worse is the status page shows all green, Reddit r/plex is lighting up with issues being reported. Can we please have an option to stream our content locally without needing Ple… --- ## [Nvidia h265 decode and encode support?](https://forums.plex.tv/t/nvidia-h265-decode-and-encode-support/749656)
**Author:** [@frostywite\_aol\_com](https://forums.plex.tv/u/frostywite_aol_com)\ **Replies:** 6\ **Last updated:** [October 16, 2021, 6:06am UTC](https://forums.plex.tv/t/nvidia-h265-decode-and-encode-support/749656 "2021-10-16T06:06:11Z")
So after playing around with a bunch of 4K transcoding it seems that plex uses only the cpu for the decoding of 4K h.265 and then uses the gpu for encoding? Testing two streams I can get a 4K h.265 17mb movie down to 108… --- ## [PCM instead of Dolby Digital 5.1 on AAC 5.1](https://forums.plex.tv/t/pcm-instead-of-dolby-digital-5-1-on-aac-5-1/750956)
**Author:** [@LeCee](https://forums.plex.tv/u/LeCee)\ **Replies:** 0\ **Last updated:** [October 15, 2021, 9:28pm UTC](https://forums.plex.tv/t/pcm-instead-of-dolby-digital-5-1-on-aac-5-1/750956 "2021-10-15T21:28:14Z")
Hi, I have a little problem with some films in terms of sound. For example, I have one that is on my Plex server in AAC 5.1 and another in EAC3 5.1. When I run the first one, it is recognized on my Sonos app as PCM. Wh… --- ## [Unable to access plex on clients](https://forums.plex.tv/t/unable-to-access-plex-on-clients/750856)
**Author:** [@majestyk007](https://forums.plex.tv/u/majestyk007)\ **Replies:** 3\ **Last updated:** [October 15, 2021, 8:58pm UTC](https://forums.plex.tv/t/unable-to-access-plex-on-clients/750856 "2021-10-15T20:58:21Z")
Hello All: I did a search but was unable to find anything addressing my question. My Plex server is running correctly on my Windows 10 server, latest updates applied: Version 1.24.4.5081 Check for updates) Up to date … --- ## [3 issues (Subtitles, Split Apart, Collections)](https://forums.plex.tv/t/3-issues-subtitles-split-apart-collections/749668)
**Author:** [@OstinatoFreak](https://forums.plex.tv/u/OstinatoFreak)\ **Replies:** 6\ **Last updated:** [October 15, 2021, 7:27pm UTC](https://forums.plex.tv/t/3-issues-subtitles-split-apart-collections/749668 "2021-10-15T19:27:38Z")
I have a “Movies 3D” library, which is defined to be a Plex Movies library. Among many movies there, I have: Hobbit, The (1) - An Unexpected Journey (3D) (part 1) (Extended Edition) (2012) (1.6.2) (H-SBS).mkv Hobbit, … --- ## [Deleted Titles Still Showing](https://forums.plex.tv/t/deleted-titles-still-showing/750663)
**Author:** [@rgrega01](https://forums.plex.tv/u/rgrega01)\ **Replies:** 8\ **Last updated:** [October 15, 2021, 3:23pm UTC](https://forums.plex.tv/t/deleted-titles-still-showing/750663 "2021-10-15T15:23:07Z")
Server Version#: 4.67.1 Player Version#: Tuner Make/Model: Roku Ultra I delete TV shows once the shows are watched. However, the shows still show in the TV category and the Dashboard. I have read the other topic perta… --- ## [Plex never recognize subtitle with 臺語(cht, zh-TW, zh-hant)](https://forums.plex.tv/t/plex-never-recognize-subtitle-with-cht-zh-tw-zh-hant/750825)
**Author:** [@yoyoys](https://forums.plex.tv/u/yoyoys)\ **Replies:** 0\ **Last updated:** [October 15, 2021, 8:13am UTC](https://forums.plex.tv/t/plex-never-recognize-subtitle-with-cht-zh-tw-zh-hant/750825 "2021-10-15T08:13:04Z")
This problem broke the auto select subtitle function. I’d tried to rename my subtitle to “MyShow.zh-TW.ass” “MyShow.zht.ass”, “MyShow.cht.ass” and plex find it but plex server will recognize the subtitle as UNKNOWN … --- ## [Playing content doesn't load the first time (QueryParser/Transcode)](https://forums.plex.tv/t/playing-content-doesnt-load-the-first-time-queryparser-transcode/747485)
**Author:** [@Justin-Weldon](https://forums.plex.tv/u/Justin-Weldon)\ **Replies:** 2\ **Last updated:** [October 15, 2021, 5:04am UTC](https://forums.plex.tv/t/playing-content-doesnt-load-the-first-time-queryparser-transcode/747485 "2021-10-15T05:04:28Z")
Iv been getting a weird issue lately where for some series/movies playing the episode for the first time wont actual play the episode, I just sit with a constant loading spin wheel. I then have to exit back to the series… --- ## [Not displaying images for folders](https://forums.plex.tv/t/not-displaying-images-for-folders/750709)
**Author:** [@LeviDavis](https://forums.plex.tv/u/LeviDavis)\ **Replies:** 0\ **Last updated:** [October 14, 2021, 8:15pm UTC](https://forums.plex.tv/t/not-displaying-images-for-folders/750709 "2021-10-14T20:15:08Z")
I am running DS1618+ Synology NAS drive with 35-40TB and on this drive, I have scanned in over 250,000 negatives and slides of history. As I add more, it seems like when I instruct Plex to scan the files, I am getting f… --- ## [Users can't connect to my library using wifi, but CAN when using mobile data or ethernet](https://forums.plex.tv/t/users-cant-connect-to-my-library-using-wifi-but-can-when-using-mobile-data-or-ethernet/750753)
**Author:** [@xstang05x](https://forums.plex.tv/u/xstang05x)\ **Replies:** 0\ **Last updated:** [October 14, 2021, 11:14pm UTC](https://forums.plex.tv/t/users-cant-connect-to-my-library-using-wifi-but-can-when-using-mobile-data-or-ethernet/750753 "2021-10-14T23:14:09Z")
I share my library with 2 friends and they both confirmed to me that they can’t access my library when they’re using wifi. But, when they’re using their cellular data or ethernet, it works. Any ideas what the issue is? --- ## [Plex Lifetime Pass Discount codes](https://forums.plex.tv/t/plex-lifetime-pass-discount-codes/750697)
**Author:** [@rb\_teqiq\_net](https://forums.plex.tv/u/rb_teqiq_net)\ **Replies:** 2\ **Last updated:** [October 14, 2021, 7:45pm UTC](https://forums.plex.tv/t/plex-lifetime-pass-discount-codes/750697 "2021-10-14T19:45:00Z")
Does anyone have a valid Plex Lifetime Pass discount code that is working now for me to use my 20% code expired in September. I want to purchase a lifetime pass now [Previous page](https://forums.plex.tv/c/general-discussions/7.md?page=278) [Next page](https://forums.plex.tv/c/general-discussions/7.md?page=280)