# General Discussions **URL:** https://forums.plex.tv/c/general-discussions/7.md?page=52 [Latest](https://forums.plex.tv/latest.md) · [Categories](https://forums.plex.tv/categories.md) · [Tags](https://forums.plex.tv/tags.md) **Page:** 53 --- ## [Unable to Access Music Library on Android After Updating to New Mobile Experience](https://forums.plex.tv/t/unable-to-access-music-library-on-android-after-updating-to-new-mobile-experience/911246)
**Author:** [@noe645](https://forums.plex.tv/u/noe645)\ **Replies:** 2\ **Last updated:** [April 2, 2025, 2:11am UTC](https://forums.plex.tv/t/unable-to-access-music-library-on-android-after-updating-to-new-mobile-experience/911246 "2025-04-02T02:11:37Z")
Hi, The Plex app updated on my Android (Pixel 7) yesterday to a new design. Apart from the confusing navigation to get to my media, it shows only Movie and TV Show libraries, but not my Music library, which is the only … --- ## [Music, Rokus, music videos](https://forums.plex.tv/t/music-rokus-music-videos/911193)
**Author:** [@mr\_mustard](https://forums.plex.tv/u/mr_mustard)\ **Replies:** 9\ **Last updated:** [April 1, 2025, 11:51pm UTC](https://forums.plex.tv/t/music-rokus-music-videos/911193 "2025-04-01T23:51:32Z")
Apologies if these questions have already been answered, but I’m a bit confused. With music being stripped from the Android app, does that mean the same will ultimately happen on other apps such as the Roku app? If… --- ## [Skip Ads stopped working after update](https://forums.plex.tv/t/skip-ads-stopped-working-after-update/910585)
**Author:** [@Mokanic](https://forums.plex.tv/u/Mokanic)\ **Replies:** 1\ **Last updated:** [April 1, 2025, 7:57pm UTC](https://forums.plex.tv/t/skip-ads-stopped-working-after-update/910585 "2025-04-01T19:57:14Z")
Have been using timers with the option set to mark ads and prompt for skip since it was introduced. I record soaps for my wife to watch every day. I updated my Plex Server to 1.41.5.9522 and this feature has been non ex… --- ## [Picked a 12tb drive I have a question on reliability](https://forums.plex.tv/t/picked-a-12tb-drive-i-have-a-question-on-reliability/910988)
**Author:** [@borntworide](https://forums.plex.tv/u/borntworide)\ **Replies:** 2\ **Last updated:** [April 1, 2025, 8:28am UTC](https://forums.plex.tv/t/picked-a-12tb-drive-i-have-a-question-on-reliability/910988 "2025-04-01T08:28:55Z")
I came across this drive from my IT department, Its new in box ,I was wonder what you guys thought for plex media as a filler drive or even permanent . All my other drive are WD red which I believe is recommend. Free is … --- ## [I have been trying to TURN OFF Audio Description for Movies and TV Episodes](https://forums.plex.tv/t/i-have-been-trying-to-turn-off-audio-description-for-movies-and-tv-episodes/911012)
**Author:** [@dad729](https://forums.plex.tv/u/dad729)\ **Replies:** 0\ **Last updated:** [April 1, 2025, 12:43am UTC](https://forums.plex.tv/t/i-have-been-trying-to-turn-off-audio-description-for-movies-and-tv-episodes/911012 "2025-04-01T00:43:31Z")
I have been trying to TURN OFF Audio Description for Movies and TV Episodes (https://support.plex.tv/articles/audio-description-videos/) using two different hardware - my Windows 11 desktop, and my Android TV. No luck. A… --- ## [Plex Media Server with DVDFab 13 (x64), and Others](https://forums.plex.tv/t/plex-media-server-with-dvdfab-13-x64-and-others/910812)
**Author:** [@dad729](https://forums.plex.tv/u/dad729)\ **Replies:** 9\ **Last updated:** [March 31, 2025, 10:46pm UTC](https://forums.plex.tv/t/plex-media-server-with-dvdfab-13-x64-and-others/910812 "2025-03-31T22:46:17Z")
Using Windows 11. Purchased a Verbatim external drive that supports CD, DVD, Blue-ray, and 4K UHD discs. And using DVDFab 13 to save movies to the Plex Media Server. DVDFab Ripper has not worked correctly yet. Every m… --- ## [Fixed Collection Poster Art Resolution](https://forums.plex.tv/t/fixed-collection-poster-art-resolution/910974)
**Author:** [@Yotish](https://forums.plex.tv/u/Yotish)\ **Replies:** 0\ **Last updated:** [March 31, 2025, 9:25pm UTC](https://forums.plex.tv/t/fixed-collection-poster-art-resolution/910974 "2025-03-31T21:25:29Z")
After assessment its clear there’s some fixed resolution for multi-image collection art. The generated thumbs for like 2 or more posters being mesh together the pre-art resolution isn’t kept it get blurry even though the… --- ## [Shared library requesting payment](https://forums.plex.tv/t/shared-library-requesting-payment/910774)
**Author:** [@Paulzx1](https://forums.plex.tv/u/Paulzx1)\ **Replies:** 4\ **Last updated:** [March 30, 2025, 6:13pm UTC](https://forums.plex.tv/t/shared-library-requesting-payment/910774 "2025-03-30T18:13:12Z")
I’ve been using my free Plex account with my synology nas libraries for years without many issues but just recently attempted to share some libraries with people living nearby. They created their own account, i shared t… --- ## [Simpsons DVD version Playlist?](https://forums.plex.tv/t/simpsons-dvd-version-playlist/910636)
**Author:** [@Johnlrose1979](https://forums.plex.tv/u/Johnlrose1979)\ **Replies:** 6\ **Last updated:** [March 30, 2025, 7:03am UTC](https://forums.plex.tv/t/simpsons-dvd-version-playlist/910636 "2025-03-30T07:03:05Z")
I have 2 versions of the Simpsons, one are my DVD rips and the other are a more modern 1080p version, I did try in the past to just mux the commentaries on to the newer version but they did not match and I just gave up. … --- ## [Email password reset not happening](https://forums.plex.tv/t/email-password-reset-not-happening/910692)
**Author:** [@happyhau](https://forums.plex.tv/u/happyhau)\ **Replies:** 1\ **Last updated:** [March 29, 2025, 8:42pm UTC](https://forums.plex.tv/t/email-password-reset-not-happening/910692 "2025-03-29T20:42:08Z")
Hello all. I bought the lifetime pass last night. I was able to sign in without issues on my ios and apple TV. I went to setup the media server today, and it is not taking my password no matter how many times I tried. I … --- ## [Accidentally deleted plex account via privacy request](https://forums.plex.tv/t/accidentally-deleted-plex-account-via-privacy-request/910686)
**Author:** [@doesre](https://forums.plex.tv/u/doesre)\ **Replies:** 3\ **Last updated:** [March 29, 2025, 8:20pm UTC](https://forums.plex.tv/t/accidentally-deleted-plex-account-via-privacy-request/910686 "2025-03-29T20:20:23Z")
Well, I did it. I can’t believe that, half-asleep, I requested and confirmed that Plex delete my recently purchased lifetime Plex Pass account for account \[redacted\] this morning. Is there any way for Plex to recover th… --- ## [How do I change my password?](https://forums.plex.tv/t/how-do-i-change-my-password/910598)
**Author:** [@bgs5](https://forums.plex.tv/u/bgs5)\ **Replies:** 8\ **Last updated:** [March 29, 2025, 3:24pm UTC](https://forums.plex.tv/t/how-do-i-change-my-password/910598 "2025-03-29T15:24:04Z")
How do I change my password? I go to account settings but there is no option to change password. I searched the forums here but find no answer. --- ## [Plex be like](https://forums.plex.tv/t/plex-be-like/910615)
**Author:** [@plex\_jfr.im](https://forums.plex.tv/u/plex_jfr.im)\ **Replies:** 0\ **Last updated:** [March 29, 2025, 3:00am UTC](https://forums.plex.tv/t/plex-be-like/910615 "2025-03-29T03:00:20Z")
removes features hasn’t added any new features in years hasn’t had any new features that anyone cares about in half a decade (remember arcade. :rofl::rofl::rofl:) raises price anyway What a nice big :fu: to y… --- ## [Remote access to Plex Server](https://forums.plex.tv/t/remote-access-to-plex-server/910568)
**Author:** [@randy\_gunther\_gmail\_com](https://forums.plex.tv/u/randy_gunther_gmail_com)\ **Replies:** 3\ **Last updated:** [March 28, 2025, 7:34pm UTC](https://forums.plex.tv/t/remote-access-to-plex-server/910568 "2025-03-28T19:34:35Z")
Will a family member, under the new pricing plan, have access to my remote server, if they have a lifetime membership? Or will they still have to pay the $2.00 a month? Thanks, Randy --- ## [How Do I Digitize Super 8 Film to Play on Plex Server](https://forums.plex.tv/t/how-do-i-digitize-super-8-film-to-play-on-plex-server/910349)
**Author:** [@Heirchive](https://forums.plex.tv/u/Heirchive)\ **Replies:** 0\ **Last updated:** [March 26, 2025, 5:28pm UTC](https://forums.plex.tv/t/how-do-i-digitize-super-8-film-to-play-on-plex-server/910349 "2025-03-26T17:28:31Z")
I am having no luck playing digitized Super 8 films from Wolverine capture device, through Plex Server, on my LG Smart TV. I have tried the raw capture and Handbrake in attempt to adjust the MP4 settings but. no luck. Ap… --- ## [Plex and Sonos](https://forums.plex.tv/t/plex-and-sonos/910539)
**Author:** [@frank\_koster\_koshes\_nl](https://forums.plex.tv/u/frank_koster_koshes_nl)\ **Replies:** 0\ **Last updated:** [March 28, 2025, 1:11pm UTC](https://forums.plex.tv/t/plex-and-sonos/910539 "2025-03-28T13:11:53Z")
hi, I have problem with choosing an album via Plex: I scroll alphabetically through my list of albums by searching by name of the artist. When I do this too fast it stops at the letter C. When I do it slowly it stops… --- ## [Sonos playing music-files via Plex](https://forums.plex.tv/t/sonos-playing-music-files-via-plex/910538)
**Author:** [@frank\_koster\_koshes\_nl](https://forums.plex.tv/u/frank_koster_koshes_nl)\ **Replies:** 0\ **Last updated:** [March 28, 2025, 1:03pm UTC](https://forums.plex.tv/t/sonos-playing-music-files-via-plex/910538 "2025-03-28T13:03:28Z")
Hi, When playing music files with my Sonos (Android-app, S2, build 80.1709-release) via Plex (the music files are too many for my Sonos library) the Sonos app (or must I write the Plex app only “sees” the first two files… --- ## [\[HowTo\] An extended guide on how to move the Plex data folder on Windows](https://forums.plex.tv/t/howto-an-extended-guide-on-how-to-move-the-plex-data-folder-on-windows/197060)
**Author:** [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Replies:** 185\ **Last updated:** [March 28, 2025, 8:05am UTC](https://forums.plex.tv/t/howto-an-extended-guide-on-how-to-move-the-plex-data-folder-on-windows/197060 "2025-03-28T08:05:35Z")
By default, Plex server stores all its own data on the system drive, in the AppData path of the Windows user. You might want to change that location, if your system drive is a small SSD or you are simply having capacity… --- ## [Plex Player and uploads into wrong folders](https://forums.plex.tv/t/plex-player-and-uploads-into-wrong-folders/909675)
**Author:** [@tonytharrison](https://forums.plex.tv/u/tonytharrison)\ **Replies:** 5\ **Last updated:** [March 28, 2025, 4:41am UTC](https://forums.plex.tv/t/plex-player-and-uploads-into-wrong-folders/909675 "2025-03-28T04:41:39Z")
Would really appreciate some help. When I upload programs into Plex from an external drive the files not going into their own program folders on Plex. They’re going into random folders. I have the latest mac mini and a… --- ## [Large Smart playlists failing to load](https://forums.plex.tv/t/large-smart-playlists-failing-to-load/910499)
**Author:** [@Wyattb789](https://forums.plex.tv/u/Wyattb789)\ **Replies:** 1\ **Last updated:** [March 28, 2025, 1:19am UTC](https://forums.plex.tv/t/large-smart-playlists-failing-to-load/910499 "2025-03-28T01:19:14Z")
Ill spend an hour curating a playlist with smart filters for different genres of music, if it has more than a couple days worth of music they will just fail to load. this is the 4th time its happened and its getting sup… --- ## ["What If........"](https://forums.plex.tv/t/what-if/910128)
**Author:** [@nydave69](https://forums.plex.tv/u/nydave69)\ **Replies:** 5\ **Last updated:** [March 27, 2025, 9:46pm UTC](https://forums.plex.tv/t/what-if/910128 "2025-03-27T21:46:19Z")
“What if” Plex were swallowed up by an entertainment studio. Where would that leave us home media users.. Would the studio now have my personal information? Would they know what movies/tv series I have.? Watch histor… --- ## [Server unavailable and won't connect](https://forums.plex.tv/t/server-unavailable-and-wont-connect/910326)
**Author:** [@hed\_pe](https://forums.plex.tv/u/hed_pe)\ **Replies:** 36\ **Last updated:** [March 27, 2025, 2:59pm UTC](https://forums.plex.tv/t/server-unavailable-and-wont-connect/910326 "2025-03-27T14:59:45Z")
cant connect to server. uninstalled plex. reinstalled win executable c++. logeed out and logged back in on both app and server. i keep clicking retry connection and it does nothing. --- ## [Cannot find the correct API call/script](https://forums.plex.tv/t/cannot-find-the-correct-api-call-script/910385)
**Author:** [@jcxfb](https://forums.plex.tv/u/jcxfb)\ **Replies:** 9\ **Last updated:** [March 27, 2025, 7:06am UTC](https://forums.plex.tv/t/cannot-find-the-correct-api-call-script/910385 "2025-03-27T07:06:22Z")
Hello, is there any way to use API in order to get the unwatched/watched movie numbers of non owner user? I have an app that creates a cache file of unwatched movies but it only works for the owner. I tried some combi… --- ## [Does plex server definitively run better on Linux?](https://forums.plex.tv/t/does-plex-server-definitively-run-better-on-linux/910352)
**Author:** [@ataribaby](https://forums.plex.tv/u/ataribaby)\ **Replies:** 5\ **Last updated:** [March 27, 2025, 4:00am UTC](https://forums.plex.tv/t/does-plex-server-definitively-run-better-on-linux/910352 "2025-03-27T04:00:36Z")
As Windows 10 approaches EOL, I am weighing upgrading to 11. Of course, I could go a different way and return my media server to Linux. Does plex really run better in Linux, or is that just homelab enthusiasts’ preferenc… --- ## [Incorrect subtitles shown in Android TV client for movies with ASS subtitles](https://forums.plex.tv/t/incorrect-subtitles-shown-in-android-tv-client-for-movies-with-ass-subtitles/910381)
**Author:** [@matik70](https://forums.plex.tv/u/matik70)\ **Replies:** 0\ **Last updated:** [March 26, 2025, 10:10pm UTC](https://forums.plex.tv/t/incorrect-subtitles-shown-in-android-tv-client-for-movies-with-ass-subtitles/910381 "2025-03-26T22:10:35Z")
I am having strange issue with Plex Android TV client. I have a movie with 6 subtitles streams in different languages where the first stream is in ASS format, others are SRT. \[1\] English (ASS) \[2\] German (SRT) \[3\] Cze… --- ## [Highlight sports](https://forums.plex.tv/t/highlight-sports/910358)
**Author:** [@brya393](https://forums.plex.tv/u/brya393)\ **Replies:** 0\ **Last updated:** [March 26, 2025, 6:48pm UTC](https://forums.plex.tv/t/highlight-sports/910358 "2025-03-26T18:48:51Z")
I love plex it greats I am wondering if you can create a channel for just sports highlights --- ## [Assistance with "Watch Trailer" Button on Android TV & Phone](https://forums.plex.tv/t/assistance-with-watch-trailer-button-on-android-tv-phone/910233)
**Author:** [@PremAbay](https://forums.plex.tv/u/PremAbay)\ **Replies:** 1\ **Last updated:** [March 25, 2025, 5:22pm UTC](https://forums.plex.tv/t/assistance-with-watch-trailer-button-on-android-tv-phone/910233 "2025-03-25T17:22:18Z")
Hi, I recently purchased Plex Pass primarily to watch trailers while browsing through artists’ filmographies and the Discover tab on my Android TV and Phone app. However, after two days of trying, I still can’t make the… --- ## [Stuttering Issue when updating to latest Beta Version](https://forums.plex.tv/t/stuttering-issue-when-updating-to-latest-beta-version/910343)
**Author:** [@connorc336](https://forums.plex.tv/u/connorc336)\ **Replies:** 0\ **Last updated:** [March 26, 2025, 4:44pm UTC](https://forums.plex.tv/t/stuttering-issue-when-updating-to-latest-beta-version/910343 "2025-03-26T16:44:01Z")
Hello All, I wanted to report an issue with the latest beta release. As soon as i updated my server and started a local direct play i got consistent micro stutters every second while watching. I tried the normal resol… --- ## [Setting up video streaming outside your home network](https://forums.plex.tv/t/setting-up-video-streaming-outside-your-home-network/910202)
**Author:** [@MiLaCzech](https://forums.plex.tv/u/MiLaCzech)\ **Replies:** 7\ **Last updated:** [March 26, 2025, 3:15pm UTC](https://forums.plex.tv/t/setting-up-video-streaming-outside-your-home-network/910202 "2025-03-26T15:15:32Z")
When playing remotely, Plex shows me encoding and playback in low resolution. The internet on both sides is fast and stable enough, the end device can play MKV video format. Playback is set to 12 Mbps everywhere and D… --- ## [Oops we have an issue when trying to order a plex pass](https://forums.plex.tv/t/oops-we-have-an-issue-when-trying-to-order-a-plex-pass/910319)
**Author:** [@omega42](https://forums.plex.tv/u/omega42)\ **Replies:** 1\ **Last updated:** [March 26, 2025, 2:08pm UTC](https://forums.plex.tv/t/oops-we-have-an-issue-when-trying-to-order-a-plex-pass/910319 "2025-03-26T14:08:17Z")
I am trying to sign up to a plex pass but I keep getting the following message We couldn’t retrieve the necessary information to process your purchase. Your account may be blocked. How can this be rectified? [Previous page](https://forums.plex.tv/c/general-discussions/7.md?page=51) [Next page](https://forums.plex.tv/c/general-discussions/7.md?page=53)