# General Discussions **URL:** https://forums.plex.tv/c/general-discussions/7.md?page=53 [Latest](https://forums.plex.tv/latest.md) · [Categories](https://forums.plex.tv/categories.md) · [Tags](https://forums.plex.tv/tags.md) **Page:** 54 --- ## [Setting up video streaming outside your home network](https://forums.plex.tv/t/setting-up-video-streaming-outside-your-home-network/910202)
**Author:** [@MiLaCzech](https://forums.plex.tv/u/MiLaCzech)\ **Replies:** 7\ **Last updated:** [March 26, 2025, 3:15pm UTC](https://forums.plex.tv/t/setting-up-video-streaming-outside-your-home-network/910202 "2025-03-26T15:15:32Z")
When playing remotely, Plex shows me encoding and playback in low resolution. The internet on both sides is fast and stable enough, the end device can play MKV video format. Playback is set to 12 Mbps everywhere and D… --- ## [Oops we have an issue when trying to order a plex pass](https://forums.plex.tv/t/oops-we-have-an-issue-when-trying-to-order-a-plex-pass/910319)
**Author:** [@omega42](https://forums.plex.tv/u/omega42)\ **Replies:** 1\ **Last updated:** [March 26, 2025, 2:08pm UTC](https://forums.plex.tv/t/oops-we-have-an-issue-when-trying-to-order-a-plex-pass/910319 "2025-03-26T14:08:17Z")
I am trying to sign up to a plex pass but I keep getting the following message We couldn’t retrieve the necessary information to process your purchase. Your account may be blocked. How can this be rectified? --- ## [Conversion failed. A required codec could not be found or failed to install](https://forums.plex.tv/t/conversion-failed-a-required-codec-could-not-be-found-or-failed-to-install/910293)
**Author:** [@naveenfernando440](https://forums.plex.tv/u/naveenfernando440)\ **Replies:** 0\ **Last updated:** [March 26, 2025, 6:23am UTC](https://forums.plex.tv/t/conversion-failed-a-required-codec-could-not-be-found-or-failed-to-install/910293 "2025-03-26T06:23:53Z")
Hi everyone, I’m new to Plex and keep getting this error for some of my media. I have tried deleting the codecs folder and also manually downloading the codecs, but that didn’t fix the problem entirely. I’m running my pl… --- ## [ISO mod to fix legacy users on old api](https://forums.plex.tv/t/iso-mod-to-fix-legacy-users-on-old-api/910273)
**Author:** [@myths420](https://forums.plex.tv/u/myths420)\ **Replies:** 4\ **Last updated:** [March 26, 2025, 1:06am UTC](https://forums.plex.tv/t/iso-mod-to-fix-legacy-users-on-old-api/910273 "2025-03-26T01:06:58Z")
so its very annoying to have 88 users on my account that i cant remove, apparently plex user api was updated to a new model and instead of removing the old one they just left it. so any new user added can be managed corr… --- ## [I dont receibe mail verification](https://forums.plex.tv/t/i-dont-receibe-mail-verification/910240)
**Author:** [@tinit80](https://forums.plex.tv/u/tinit80)\ **Replies:** 2\ **Last updated:** [March 25, 2025, 8:27pm UTC](https://forums.plex.tv/t/i-dont-receibe-mail-verification/910240 "2025-03-25T20:27:53Z")
I create a account and pay whit plex pass i dont receibe email confimation need help --- ## [Does remote playback on my own network require a pass?](https://forums.plex.tv/t/does-remote-playback-on-my-own-network-require-a-pass/909694)
**Author:** [@baneely](https://forums.plex.tv/u/baneely)\ **Replies:** 8\ **Last updated:** [March 25, 2025, 7:49pm UTC](https://forums.plex.tv/t/does-remote-playback-on-my-own-network-require-a-pass/909694 "2025-03-25T19:49:46Z")
Apologies for a really dumb question, but appreciate the help. I saw the blog post about the coming increases and saw remote playback will no longer be free. My system for years has been a server running Plex (actually X… --- ## [Totally, utterly confused. Not sure where to start](https://forums.plex.tv/t/totally-utterly-confused-not-sure-where-to-start/910242)
**Author:** [@ronnie\_o6](https://forums.plex.tv/u/ronnie_o6)\ **Replies:** 0\ **Last updated:** [March 25, 2025, 7:25pm UTC](https://forums.plex.tv/t/totally-utterly-confused-not-sure-where-to-start/910242 "2025-03-25T19:25:34Z")
I use a Wiim to play music through my stereo system. I recently discovered that Plex would allow me to play the 1,000+ legal torrents/live concerts I have obtained via DIME over the years–and Plex (miraculously) scanned … --- ## [When will provide HarmonyOS version mobile app?](https://forums.plex.tv/t/when-will-provide-harmonyos-version-mobile-app/909588)
**Author:** [@wk542](https://forums.plex.tv/u/wk542)\ **Replies:** 0\ **Last updated:** [March 20, 2025, 6:23pm UTC](https://forums.plex.tv/t/when-will-provide-harmonyos-version-mobile-app/909588 "2025-03-20T18:23:40Z")
Hi,as Chinese lifetime pasa user,I wondering when you will provide support HarmonyOS 5.0(huawei mobile phone),currently more and more people use HarmonyOS ,pls consider those user experience on mobile. --- ## [Can no longer watch previews in Plex](https://forums.plex.tv/t/can-no-longer-watch-previews-in-plex/907146)
**Author:** [@kb621](https://forums.plex.tv/u/kb621)\ **Replies:** 7\ **Last updated:** [March 25, 2025, 6:18am UTC](https://forums.plex.tv/t/can-no-longer-watch-previews-in-plex/907146 "2025-03-25T06:18:10Z")
All of a sudden I can no longer watch movie previews when using Plex. I access Plex via a Roku stick. I get the message “Playback Stopped. Content is unavailable in your country.” I’ve been using this feature for yea… --- ## [Added new replacement drive question](https://forums.plex.tv/t/added-new-replacement-drive-question/910140)
**Author:** [@borntworide](https://forums.plex.tv/u/borntworide)\ **Replies:** 1\ **Last updated:** [March 24, 2025, 10:25pm UTC](https://forums.plex.tv/t/added-new-replacement-drive-question/910140 "2025-03-24T22:25:08Z")
I had a smaller drive start to fail. I was able to get my data off and placed on other drive. The content came in as newly added and plex sees some of it as new . Some of my watched stuff is considered new yet some has … --- ## [Replacement hard drive questions for plex](https://forums.plex.tv/t/replacement-hard-drive-questions-for-plex/909853)
**Author:** [@borntworide](https://forums.plex.tv/u/borntworide)\ **Replies:** 4\ **Last updated:** [March 24, 2025, 10:13pm UTC](https://forums.plex.tv/t/replacement-hard-drive-questions-for-plex/909853 "2025-03-24T22:13:48Z")
My 10 year old smaller 4tb drives are starting to fail. I was looking at the 10-14 tb WD red 7200 rpm with 128mb cache. My question is how will a larger single drive handle 2-3 plex streams then my 3 smaller ones. I am n… --- ## [Ad Detection on libraries other than TV](https://forums.plex.tv/t/ad-detection-on-libraries-other-than-tv/907349)
**Author:** [@kenprice396](https://forums.plex.tv/u/kenprice396)\ **Replies:** 3\ **Last updated:** [March 24, 2025, 6:32pm UTC](https://forums.plex.tv/t/ad-detection-on-libraries-other-than-tv/907349 "2025-03-24T18:32:47Z")
I see that the latest version of plex server will run ad detection on libraries other than just native DVR recordings. I have selected the option to run ad detection in a new library I created. I also set the Library s… --- ## [How to get .pls (.m3u) files working?](https://forums.plex.tv/t/how-to-get-pls-m3u-files-working/910107)
**Author:** [@MiLaCzech](https://forums.plex.tv/u/MiLaCzech)\ **Replies:** 2\ **Last updated:** [March 24, 2025, 5:57pm UTC](https://forums.plex.tv/t/how-to-get-pls-m3u-files-working/910107 "2025-03-24T17:57:14Z")
I have files (.pls) saved on my computer that contain a link to an internet radio. I have more of these files, they all work perfectly on my PC. I created a music library in Plex called Radio. (Plex Music) It is created,… --- ## [Episodes not opening / playing](https://forums.plex.tv/t/episodes-not-opening-playing/910110)
**Author:** [@dawoodusman399](https://forums.plex.tv/u/dawoodusman399)\ **Replies:** 1\ **Last updated:** [March 24, 2025, 5:24pm UTC](https://forums.plex.tv/t/episodes-not-opening-playing/910110 "2025-03-24T17:24:08Z")
hello sir i was trying to see ep 5 of s1 of 100 girlfriends who really love you but it is not opening. thanks --- ## [Why wont Plex identify some mp3 files?](https://forums.plex.tv/t/why-wont-plex-identify-some-mp3-files/909939)
**Author:** [@acco1650](https://forums.plex.tv/u/acco1650)\ **Replies:** 7\ **Last updated:** [March 24, 2025, 3:19pm UTC](https://forums.plex.tv/t/why-wont-plex-identify-some-mp3-files/909939 "2025-03-24T15:19:39Z")
Hi I have some folders where Plex sees my .mp3 and some, where it doesn’t. My guess is that is there a different codec or type of .mp3 format(??). I have tried the .mp3s on my PC (outside of Plex), and it works ok. Whe… --- ## [Plex에 로그인이 되지 않고, 비밀번호 변경 메일도 오지 않습니다](https://forums.plex.tv/t/plex/909986)
**Author:** [@goldarms81](https://forums.plex.tv/u/goldarms81)\ **Replies:** 4\ **Last updated:** [March 24, 2025, 12:21pm UTC](https://forums.plex.tv/t/plex/909986 "2025-03-24T12:21:02Z")
오늘 컴퓨터 포맷 후 plex를 다시 설치하고 나서 goldarms81@naver.com 로그인이 되지 않고, 비밀번호도 변경되지 않습니다. 어떻게 해야 합니까? --- ## [What's the status of Dolby Vision + Atmos on Plex? (re: LG WebOS, Nvidia Shield, Apple TV)](https://forums.plex.tv/t/whats-the-status-of-dolby-vision-atmos-on-plex-re-lg-webos-nvidia-shield-apple-tv/659955)
**Author:** [@sofakng](https://forums.plex.tv/u/sofakng)\ **Replies:** 347\ **Last updated:** [March 24, 2025, 6:27am UTC](https://forums.plex.tv/t/whats-the-status-of-dolby-vision-atmos-on-plex-re-lg-webos-nvidia-shield-apple-tv/659955 "2025-03-24T06:27:51Z")
I’ve been using Plex for many years and have a decent 1080p Blu-ray library but I’m finally buying my first 4K/HDR TV (LG CX 65") and I want to rip new 4K + HDR (Dolby Vision/HDR10) + Dolby Atmos movies. Which Plex clie… --- ## [Petition?/ Discussion for long standing yearly/monthly Plex Pass members](https://forums.plex.tv/t/petition-discussion-for-long-standing-yearly-monthly-plex-pass-members/909638)
**Author:** [@ritalin](https://forums.plex.tv/u/ritalin)\ **Replies:** 6\ **Last updated:** [March 23, 2025, 9:18pm UTC](https://forums.plex.tv/t/petition-discussion-for-long-standing-yearly-monthly-plex-pass-members/909638 "2025-03-23T21:18:53Z")
Before anyone else says something about it, the “?/Discussion” was supposed to imply I am not calling for a legitimate petition. I have been a Plex user since the service left its Apple only server status. I have bee… --- ## [Audo files play count not increasing](https://forums.plex.tv/t/audo-files-play-count-not-increasing/909741)
**Author:** [@mrlionman](https://forums.plex.tv/u/mrlionman)\ **Replies:** 1\ **Last updated:** [March 23, 2025, 9:06pm UTC](https://forums.plex.tv/t/audo-files-play-count-not-increasing/909741 "2025-03-23T21:06:27Z")
When I play audio files via Plex app, Plexamp app, windows app, or through the web it doesn’t increase the play count. How do I resolve this? --- ## [Video disappears when window is moved to the other screen](https://forums.plex.tv/t/video-disappears-when-window-is-moved-to-the-other-screen/909973)
**Author:** [@talshr](https://forums.plex.tv/u/talshr)\ **Replies:** 0\ **Last updated:** [March 23, 2025, 3:38pm UTC](https://forums.plex.tv/t/video-disappears-when-window-is-moved-to-the-other-screen/909973 "2025-03-23T15:38:44Z")
Hi, I’ve got this weird situation. My MacBook is connected to an external monitor. When I launch plex I see and video on the external monitor, but when I move the window to the MacBook’s screen, the video doesn’t show … --- ## [Can't load friends profile](https://forums.plex.tv/t/cant-load-friends-profile/909871)
**Author:** [@GDevlin](https://forums.plex.tv/u/GDevlin)\ **Replies:** 3\ **Last updated:** [March 23, 2025, 10:36am UTC](https://forums.plex.tv/t/cant-load-friends-profile/909871 "2025-03-23T10:36:50Z")
My friend deactivated their account a month or so ago but then reactivated. They have settings that anybody signed into plex can see their profile. But this pops up anytime I try to look at their profile. --- ## [Jimmy Neutron gone?](https://forums.plex.tv/t/jimmy-neutron-gone/909837)
**Author:** [@skeleman588](https://forums.plex.tv/u/skeleman588)\ **Replies:** 5\ **Last updated:** [March 22, 2025, 5:03pm UTC](https://forums.plex.tv/t/jimmy-neutron-gone/909837 "2025-03-22T17:03:56Z")
So, I am adding Jimmy Neutron to my server and have been using the metadata on the website to organize the episodes (not all of the episodes on the disk I have are in the same order as the metadata) However, when I went … --- ## [How does Plex want us to report bugs?](https://forums.plex.tv/t/how-does-plex-want-us-to-report-bugs/909821)
**Author:** [@micahtown](https://forums.plex.tv/u/micahtown)\ **Replies:** 2\ **Last updated:** [March 22, 2025, 1:57pm UTC](https://forums.plex.tv/t/how-does-plex-want-us-to-report-bugs/909821 "2025-03-22T13:57:49Z")
Is there a github issue tracker, or similar that I should use for reporting issues, requesting features, or is the forum the only place where that is done? --- ## [Filter movies by audio](https://forums.plex.tv/t/filter-movies-by-audio/909819)
**Author:** [@vonder71](https://forums.plex.tv/u/vonder71)\ **Replies:** 9\ **Last updated:** [March 22, 2025, 1:46pm UTC](https://forums.plex.tv/t/filter-movies-by-audio/909819 "2025-03-22T13:46:57Z")
Hello, I’ve searched, but I’m not very fluent in English. So my problem probably already exists. I want to filter all movies to show only those with German audio. There’s supposed to be a funnel symbol… but I can’t find… --- ## [Help! I had to change my PLEX Password. When I did, lost everything! WHY?](https://forums.plex.tv/t/help-i-had-to-change-my-plex-password-when-i-did-lost-everything-why/909754)
**Author:** [@Vintage\_Bikes](https://forums.plex.tv/u/Vintage_Bikes)\ **Replies:** 2\ **Last updated:** [March 22, 2025, 1:01am UTC](https://forums.plex.tv/t/help-i-had-to-change-my-plex-password-when-i-did-lost-everything-why/909754 "2025-03-22T01:01:14Z")
Hello all. First I want to say, this is my first time in any forum. So I have no idea what to give for information. My system is: QNAP TVS-671 Plex Pass Plex Media Server 1.32.1 When I log in through my NAS and open … --- ## [Smart Collection: Show Plays is 0 filter not working](https://forums.plex.tv/t/smart-collection-show-plays-is-0-filter-not-working/909771)
**Author:** [@MBE4645](https://forums.plex.tv/u/MBE4645)\ **Replies:** 0\ **Last updated:** [March 22, 2025, 12:31am UTC](https://forums.plex.tv/t/smart-collection-show-plays-is-0-filter-not-working/909771 "2025-03-22T00:31:54Z")
Building a basic smart collection for unplayed shows - shows for which no episodes have ever been played. Criteria is: Show Plays is 0. But results include shows that are fully watched and part watched. Have user view se… --- ## [Can someone unleash Discover? (it feels like Ferrari engine in a toy car)](https://forums.plex.tv/t/can-someone-unleash-discover-it-feels-like-ferrari-engine-in-a-toy-car/909744)
**Author:** [@M\_403](https://forums.plex.tv/u/M_403)\ **Replies:** 0\ **Last updated:** [March 21, 2025, 7:37pm UTC](https://forums.plex.tv/t/can-someone-unleash-discover-it-feels-like-ferrari-engine-in-a-toy-car/909744 "2025-03-21T19:37:32Z")
Hello Plex team, Right now Discover is sedated imo, and I am wondering if team has plans to unleash it? Let me elaborate a little. So Discover feature when launched in 2022, it became my favorite feature launched by Pl… --- ## [One minute limit](https://forums.plex.tv/t/one-minute-limit/909574)
**Author:** [@lawrencecairnssmith](https://forums.plex.tv/u/lawrencecairnssmith)\ **Replies:** 5\ **Last updated:** [March 21, 2025, 6:21pm UTC](https://forums.plex.tv/t/one-minute-limit/909574 "2025-03-21T18:21:06Z")
I’ve been running Plex for a few months now with no issues whatsoever, I had family added as friends able to access my server, i added another family member yesterday who was only able to stream for 1 minute. She today … --- ## [Help Needed: Verification Email Not Received – Bounce List Issue?](https://forums.plex.tv/t/help-needed-verification-email-not-received-bounce-list-issue/909677)
**Author:** [@czyz](https://forums.plex.tv/u/czyz)\ **Replies:** 1\ **Last updated:** [March 21, 2025, 11:09am UTC](https://forums.plex.tv/t/help-needed-verification-email-not-received-bounce-list-issue/909677 "2025-03-21T11:09:08Z")
Hi everyone, I’m facing an issue with my Plex account where I don’t receive the verification email, even though my email address is correct. I’ve seen in other topics that similar problems were resolved when users were … --- ## [How is the one-time activation affected by the new Remote Viewing charges](https://forums.plex.tv/t/how-is-the-one-time-activation-affected-by-the-new-remote-viewing-charges/909476)
**Author:** [@moonangelica](https://forums.plex.tv/u/moonangelica)\ **Replies:** 4\ **Last updated:** [March 20, 2025, 11:10pm UTC](https://forums.plex.tv/t/how-is-the-one-time-activation-affected-by-the-new-remote-viewing-charges/909476 "2025-03-20T23:10:20Z")
If I have a device that has the one-time activation paid, and I can’t update the app to the new remote viewing app (highly likely - it’s quite an old tablet), which if I understand the blog post means I can’t use the new… [Previous page](https://forums.plex.tv/c/general-discussions/7.md?page=52) [Next page](https://forums.plex.tv/c/general-discussions/7.md?page=54)