# Plex Media Server

**URL:** https://forums.plex.tv/c/plex-media-server/114.md?page=227

[Latest](https://forums.plex.tv/latest.md) · [Categories](https://forums.plex.tv/categories.md) · [Tags](https://forums.plex.tv/tags.md)

**Page:** 228

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## [Autoscan (or similar) help?](https://forums.plex.tv/t/autoscan-or-similar-help/903160)

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**Author:** [@microfiche](https://forums.plex.tv/u/microfiche)\
**Replies:** 2\
**Last updated:** [January 23, 2025, 3:43am UTC](https://forums.plex.tv/t/autoscan-or-similar-help/903160 "2025-01-23T03:43:29Z")

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Server Version#: 1.41.3.9314 Hi all, I have been running a Plex server on a (now) Windows 11 PC since 2018 when I got the lifetime pass, and recently moved my media to a QNAP NAS. In doing so, Plex’s autoscan feature st…

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## [Removing old server not in list](https://forums.plex.tv/t/removing-old-server-not-in-list/903154)

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**Author:** [@alfredolo](https://forums.plex.tv/u/alfredolo)\
**Replies:** 1\
**Last updated:** [January 22, 2025, 8:49pm UTC](https://forums.plex.tv/t/removing-old-server-not-in-list/903154 "2025-01-22T20:49:52Z")

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Good morning, by accessing the address http://192.168.1.44:32400/web/index.html#!/settings/devices/all, I get the list of servers I own, and only one appears. However, when I link (with a TV, for example), two servers ap…

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## [I've moved around files, and now the movie count is less than it was prior to the move](https://forums.plex.tv/t/ive-moved-around-files-and-now-the-movie-count-is-less-than-it-was-prior-to-the-move/903115)

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**Author:** [@rwsloane](https://forums.plex.tv/u/rwsloane)\
**Replies:** 2\
**Last updated:** [January 22, 2025, 6:32pm UTC](https://forums.plex.tv/t/ive-moved-around-files-and-now-the-movie-count-is-less-than-it-was-prior-to-the-move/903115 "2025-01-22T18:32:35Z")

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Server Version#:1.41.3.9314 Plex Server is running on Ubuntu 24.04.01 I recently moved around and re-organized my movie files, and I noticed post move that the movie count has lowered. I know what has happened…some mo…

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## [Can't Play Rental on My Laptop](https://forums.plex.tv/t/cant-play-rental-on-my-laptop/903035)

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**Author:** [@annamartinez429](https://forums.plex.tv/u/annamartinez429)\
**Replies:** 3\
**Last updated:** [January 22, 2025, 5:38pm UTC](https://forums.plex.tv/t/cant-play-rental-on-my-laptop/903035 "2025-01-22T17:38:54Z")

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Server Version#: 131.0.6778.241 (Official Build) (64-bit) Player Version#: 10.24.1.2319 \<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled\> I have Plex on my Chromebo…

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## [Where do I specify to "use my metadata"?](https://forums.plex.tv/t/where-do-i-specify-to-use-my-metadata/903065)

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**Author:** [@del\_f7](https://forums.plex.tv/u/del_f7)\
**Replies:** 5\
**Last updated:** [January 22, 2025, 5:35pm UTC](https://forums.plex.tv/t/where-do-i-specify-to-use-my-metadata/903065 "2025-01-22T17:35:59Z")

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I’m sure it was in: Manage Library \> Edit \> Advanced But I can no longer see an option to instruct Plex to prefer my metadata in that location. Has it been moved? I’ve just deleted & re-imported my library, in the hop…

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## [Migration Not Working \*RESOLVED\*](https://forums.plex.tv/t/migration-not-working-resolved/903049)

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**Author:** [@WrlsFanatic](https://forums.plex.tv/u/WrlsFanatic)\
**Replies:** 1\
**Last updated:** [January 22, 2025, 2:07pm UTC](https://forums.plex.tv/t/migration-not-working-resolved/903049 "2025-01-22T14:07:41Z")

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Server Version#: 1.41.3.9314 I’m trying to move my server from a very old Windows 10 PC to a Windows 11 VM. I’ve tried following the documented method multiple times, and it just doesn’t work. Instead of being able to e…

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## [HEVC Encoding Forum Preview](https://forums.plex.tv/t/hevc-encoding-forum-preview/888127)

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**Author:** [@chris\_decker08](https://forums.plex.tv/u/chris_decker08)\
**Replies:** 777\
**Last updated:** [January 22, 2025, 1:56pm UTC](https://forums.plex.tv/t/hevc-encoding-forum-preview/888127 "2025-01-22T13:56:06Z")

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Announcing the HEVC (H.265) hardware encoding forum preview! This is a feature that has received a lot of votes over the years and we couldn’t be more excited to start getting some feedback leading up to the general rele…

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## [Broke Metadata](https://forums.plex.tv/t/broke-metadata/901876)

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**Author:** [@Brodieman37](https://forums.plex.tv/u/Brodieman37)\
**Replies:** 3\
**Last updated:** [January 22, 2025, 1:09pm UTC](https://forums.plex.tv/t/broke-metadata/901876 "2025-01-22T13:09:43Z")

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Hello all and happy Friday! I was attempting to configure Plex to use local media first for my TV Shows (I want to put specific cover art in the folders). In the process I think I broke something. In series were I hav…

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## [\[Bug Report\] I have to force "detail view" to re-appear](https://forums.plex.tv/t/bug-report-i-have-to-force-detail-view-to-re-appear/903068)

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**Author:** [@del\_f7](https://forums.plex.tv/u/del_f7)\
**Replies:** 2\
**Last updated:** [January 22, 2025, 10:40am UTC](https://forums.plex.tv/t/bug-report-i-have-to-force-detail-view-to-re-appear/903068 "2025-01-22T10:40:33Z")

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Once again, I’m sure I saw a specific bug reporting forum before but I cannot find it now. Maybe I was imagining it. In any case, I’m experiencing the following issue… I like to look at my music library in what Plex ca…

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## [Video won't play fully with plex but will with jellyfin](https://forums.plex.tv/t/video-wont-play-fully-with-plex-but-will-with-jellyfin/898567)

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**Author:** [@busb17](https://forums.plex.tv/u/busb17)\
**Replies:** 2\
**Last updated:** [January 22, 2025, 2:39am UTC](https://forums.plex.tv/t/video-wont-play-fully-with-plex-but-will-with-jellyfin/898567 "2025-01-22T02:39:36Z")

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Server Version#: latest Dockge version Player Version#:10.24.0.2257 Hi hoping someone can help me I have been pulling my hair out trying to figure out this issue but to no avail. I have a rackmount truenas server runn…

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## [How to uninstall Plex on a botched DSM 6 -\> DS918+ 7.1.1 Update](https://forums.plex.tv/t/how-to-uninstall-plex-on-a-botched-dsm-6-ds918-7-1-1-update/902991)

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**Author:** [@NSiggel](https://forums.plex.tv/u/NSiggel)\
**Replies:** 6\
**Last updated:** [January 22, 2025, 1:47am UTC](https://forums.plex.tv/t/how-to-uninstall-plex-on-a-botched-dsm-6-ds918-7-1-1-update/902991 "2025-01-22T01:47:28Z")

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So my bad in not following the proper DSM 6 to DSM 7 migration guides. So basically stuck in a situation where I can no longer manage the running instance. I’ve tried to uninstall from the WebUI, but get no response on…

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## [Server needs an updated hardware for transcoding](https://forums.plex.tv/t/server-needs-an-updated-hardware-for-transcoding/898206)

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**Author:** [@barrct](https://forums.plex.tv/u/barrct)\
**Replies:** 20\
**Last updated:** [January 22, 2025, 1:45am UTC](https://forums.plex.tv/t/server-needs-an-updated-hardware-for-transcoding/898206 "2025-01-22T01:45:02Z")

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This is a little different than a basic Plex server as it powers a few different systems in my house. I have a Dell R910 with 4 Xeon X7550 CPUs for a total of 64 threads at 2Ghz, 160G RAM, and a 24 drives in a RAID 6 fo…

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## [Moving my library fom windows plex server to Nvidia shield plex server](https://forums.plex.tv/t/moving-my-library-fom-windows-plex-server-to-nvidia-shield-plex-server/902929)

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**Author:** [@nodyalc21](https://forums.plex.tv/u/nodyalc21)\
**Replies:** 5\
**Last updated:** [January 22, 2025, 1:37am UTC](https://forums.plex.tv/t/moving-my-library-fom-windows-plex-server-to-nvidia-shield-plex-server/902929 "2025-01-22T01:37:09Z")

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Server Version#: 1.41.3.9314 Hello I am looking for some help I have had a plex server running on a windows server, and I had used my Nvidia Shield Pro to watch the content on the server, but as my windows server is get…

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## [Restoring Plex Media From Backup](https://forums.plex.tv/t/restoring-plex-media-from-backup/903023)

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**Author:** [@robertbroussard](https://forums.plex.tv/u/robertbroussard)\
**Replies:** 0\
**Last updated:** [January 21, 2025, 10:37pm UTC](https://forums.plex.tv/t/restoring-plex-media-from-backup/903023 "2025-01-21T22:37:42Z")

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Early 2023, my external OWC enclosure power supply failed that stored my Plex server media. OWC does not support this enclosure anymore and cannot source a new power supply. Would it be trivial to point Plex Media Server…

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## [Plex server stopped scanning libraries automatically after library folder move](https://forums.plex.tv/t/plex-server-stopped-scanning-libraries-automatically-after-library-folder-move/902994)

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**Author:** [@microfiche](https://forums.plex.tv/u/microfiche)\
**Replies:** 4\
**Last updated:** [January 21, 2025, 9:36pm UTC](https://forums.plex.tv/t/plex-server-stopped-scanning-libraries-automatically-after-library-folder-move/902994 "2025-01-21T21:36:22Z")

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Server 1.41.3.9314 running on Windows 11 Media used to be on local drive and worked beautifully. Autoscans happened almost immediately on adding a file. Ran out of room so now have a QNAP NAS hosting the media. Moved…

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## [PLEX MEDIA SERVER ON WIINDOWS 11, no 4k on tv?](https://forums.plex.tv/t/plex-media-server-on-wiindows-11-no-4k-on-tv/902927)

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**Author:** [@DJLKPLEX](https://forums.plex.tv/u/DJLKPLEX)\
**Replies:** 5\
**Last updated:** [January 21, 2025, 8:51pm UTC](https://forums.plex.tv/t/plex-media-server-on-wiindows-11-no-4k-on-tv/902927 "2025-01-21T20:51:13Z")

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Hi. I am using PLEX MEDIA SERVER on WINDOWS 11 DC DESK TOP AND NVIDIA SHIELD. I can play direct from WIND11 PC using SHIELD and all works great on LG G2 TV WITH DOLBY VISION and DTSx Audio working great. However, if I u…

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## [Ubuntu 24.04 - Claim - Not Authorized](https://forums.plex.tv/t/ubuntu-24-04-claim-not-authorized/902976)

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**Author:** [@fredo3000](https://forums.plex.tv/u/fredo3000)\
**Replies:** 0\
**Last updated:** [January 21, 2025, 2:05pm UTC](https://forums.plex.tv/t/ubuntu-24-04-claim-not-authorized/902976 "2025-01-21T14:05:21Z")

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Server Version#: 4.141.0 Player Version#: I did this : Linux Quit/exit your Plex Media Server, so it’s not actively running In your text editor, remove the following attribute/key pairs from the Preferences.xml file:…

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## [Playback Error on New Added Library](https://forums.plex.tv/t/playback-error-on-new-added-library/902973)

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**Author:** [@moviegeek80](https://forums.plex.tv/u/moviegeek80)\
**Replies:** 2\
**Last updated:** [January 21, 2025, 1:52pm UTC](https://forums.plex.tv/t/playback-error-on-new-added-library/902973 "2025-01-21T13:52:19Z")

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Server Version#:1.41.3.9314 Player Version#:1.106.0.276-fe8d1d20 I recently added a new library to my PMS (using same settings as other libraries) and nothing will play (in this library only, other libraries are not af…

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## [Strange error in log](https://forums.plex.tv/t/strange-error-in-log/902966)

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**Author:** [@Yaracuy](https://forums.plex.tv/u/Yaracuy)\
**Replies:** 2\
**Last updated:** [January 21, 2025, 12:58pm UTC](https://forums.plex.tv/t/strange-error-in-log/902966 "2025-01-21T12:58:27Z")

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Server Version#: 1.41.3.9314 I’ve been lately seeing this error in the log: WARN - NAT: PMP, got an error: NATPMP\_ERR\_RECVFROM. It gets repeated every hour. I think the reason can be because I disabled UPnP in my rou…

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## [Third time my server disappears - frustration is starting to turn to will to quit](https://forums.plex.tv/t/third-time-my-server-disappears-frustration-is-starting-to-turn-to-will-to-quit/902944)

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**Author:** [@hjmalves](https://forums.plex.tv/u/hjmalves)\
**Replies:** 2\
**Last updated:** [January 21, 2025, 12:03pm UTC](https://forums.plex.tv/t/third-time-my-server-disappears-frustration-is-starting-to-turn-to-will-to-quit/902944 "2025-01-21T12:03:36Z")

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Server Version#: 4.141.0 Player Version#: Web, Android or Windows Its now the third time in a few months that after organizing 1000+ movies and using Plex in all platforms, intranet and internet, suddenly when opening …

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## [How to force poster artwork to a specifi language](https://forums.plex.tv/t/how-to-force-poster-artwork-to-a-specifi-language/902963)

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**Author:** [@dryden](https://forums.plex.tv/u/dryden)\
**Replies:** 3\
**Last updated:** [January 21, 2025, 10:55am UTC](https://forums.plex.tv/t/how-to-force-poster-artwork-to-a-specifi-language/902963 "2025-01-21T10:55:51Z")

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Hey. So my issue is that I’m Portuguese, but if I check the “Prefer artwork based on library language” option on any library, the artwork is shown in brazilian portuguese, not european Portuguese. This might not seem l…

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## [Yet another movie for which PMS Plex Movie Agent shows NO Posters](https://forums.plex.tv/t/yet-another-movie-for-which-pms-plex-movie-agent-shows-no-posters/902923)

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**Author:** [@fearlessleader](https://forums.plex.tv/u/fearlessleader)\
**Replies:** 3\
**Last updated:** [January 21, 2025, 10:02am UTC](https://forums.plex.tv/t/yet-another-movie-for-which-pms-plex-movie-agent-shows-no-posters/902923 "2025-01-21T10:02:43Z")

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Server Version#: 1.41.3.9314 Movie: “The Night of the Iguana (1964)” IMDB: tt0058404 TheMovieDB: 14703-the-night-of-the-iguana Yet another movie for which the Plex Media Serveer “Plex Movie” agent (despite refreshing…

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## [Running Plex as system service on macOS](https://forums.plex.tv/t/running-plex-as-system-service-on-macos/902958)

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**Author:** [@rkrug](https://forums.plex.tv/u/rkrug)\
**Replies:** 0\
**Last updated:** [January 21, 2025, 9:19am UTC](https://forums.plex.tv/t/running-plex-as-system-service-on-macos/902958 "2025-01-21T09:19:58Z")

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Server Version#: Version 1.41.3.9314-a0bfb8370 Player Version#: n/a Hi. I am running PMS on a M2 macMini 8GB. PMS starts when the specific user logs in, so this is working. Now I am also sometimes using the macMini f…

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## [PMS hardware died then deleted from account and new PMS cannot complete fresh setup](https://forums.plex.tv/t/pms-hardware-died-then-deleted-from-account-and-new-pms-cannot-complete-fresh-setup/902953)

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**Author:** [@NumbNoodle](https://forums.plex.tv/u/NumbNoodle)\
**Replies:** 4\
**Last updated:** [January 21, 2025, 6:46am UTC](https://forums.plex.tv/t/pms-hardware-died-then-deleted-from-account-and-new-pms-cannot-complete-fresh-setup/902953 "2025-01-21T06:46:31Z")

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Server Version#: 1.32 on Windows 7 Ultra x64 My original PMS was running on a Windows 7 Ultra x64 based server then it recently died. I built a new PMS computer running Windows 11 x64 with the latest version 1.41.3.9314…

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## [Unable to match media with Plex agent or manually update the server](https://forums.plex.tv/t/unable-to-match-media-with-plex-agent-or-manually-update-the-server/902840)

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**Author:** [@zb2001](https://forums.plex.tv/u/zb2001)\
**Replies:** 8\
**Last updated:** [January 21, 2025, 6:15am UTC](https://forums.plex.tv/t/unable-to-match-media-with-plex-agent-or-manually-update-the-server/902840 "2025-01-21T06:15:03Z")

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Server Version#: 1.41.3.9314 Player Version#: 4.141.0 Hi there, I’m experiencing this very bizarre issue that I can’t quite seem to wrap my head around. Up until recently, everything had been working fine running my s…

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## [Locked out of WD PR2100 NAS](https://forums.plex.tv/t/locked-out-of-wd-pr2100-nas/902952)

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**Author:** [@tacl5](https://forums.plex.tv/u/tacl5)\
**Replies:** 0\
**Last updated:** [January 21, 2025, 5:12am UTC](https://forums.plex.tv/t/locked-out-of-wd-pr2100-nas/902952 "2025-01-21T05:12:17Z")

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I just updated my PR2100 storage to a 22T Raid 1. Now I cannot log into my server. I have tried the existing online help, but no success. Any suggestions? debug log is attached.

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## [PMS on Unraid w\\ARC support + HDR Tonemapping](https://forums.plex.tv/t/pms-on-unraid-w-arc-support-hdr-tonemapping/895776)

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**Author:** [@iamdavid](https://forums.plex.tv/u/iamdavid)\
**Replies:** 3\
**Last updated:** [January 21, 2025, 1:36am UTC](https://forums.plex.tv/t/pms-on-unraid-w-arc-support-hdr-tonemapping/895776 "2025-01-21T01:36:20Z")

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Server Version#:1.41.2.9200 Player Version#: Multiple So, I set my server up over the past week before referencing the forums for anything. Now that I started poking around, I found multiple posts saying either PMS or …

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## [Plex keeps transcoding All Remote Video Playback](https://forums.plex.tv/t/plex-keeps-transcoding-all-remote-video-playback/902931)

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**Author:** [@michael\_766](https://forums.plex.tv/u/michael_766)\
**Replies:** 0\
**Last updated:** [January 20, 2025, 9:55pm UTC](https://forums.plex.tv/t/plex-keeps-transcoding-all-remote-video-playback/902931 "2025-01-20T21:55:57Z")

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Server Version#: 1.41.3.9314-a0bfb8370 NAS: TrueNAS Scale 24.10 Player Version#: iOS v8.44 Recently any media played remotely seems to always transcode to 320p when I begin playing a video, and will only increase the …

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## [Transcoding Issues After Upgrading to Intel 285K – Need Help with Live TV and Subtitles](https://forums.plex.tv/t/transcoding-issues-after-upgrading-to-intel-285k-need-help-with-live-tv-and-subtitles/902939)

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**Author:** [@PerfectSine](https://forums.plex.tv/u/PerfectSine)\
**Replies:** 0\
**Last updated:** [January 21, 2025, 1:28am UTC](https://forums.plex.tv/t/transcoding-issues-after-upgrading-to-intel-285k-need-help-with-live-tv-and-subtitles/902939 "2025-01-21T01:28:11Z")

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Hi Plex Community and Support, I’ve encountered a frustrating issue after upgrading my server hardware, and I’m hoping for insights or advice from the community or Plex support. Here’s the situation: Server & Player De…

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## [Plex server settings access](https://forums.plex.tv/t/plex-server-settings-access/902933)

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**Author:** [@carlosmatos505](https://forums.plex.tv/u/carlosmatos505)\
**Replies:** 0\
**Last updated:** [January 20, 2025, 10:16pm UTC](https://forums.plex.tv/t/plex-server-settings-access/902933 "2025-01-20T22:16:20Z")

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Server Version#: 1.40.4.8679-424562606 Player Version#: 8.44 iOS I’m trying to access Plex Server from My Home Cloud from Western Digital, but when I hit “Settings”, it will end on a endless loop. Recently I lost conn…

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