# Plex Media Server **URL:** https://forums.plex.tv/c/plex-media-server/114.md?page=230 [Latest](https://forums.plex.tv/latest.md) · [Categories](https://forums.plex.tv/categories.md) · [Tags](https://forums.plex.tv/tags.md) **Page:** 231 --- ## [Server not Authorized. Tried everything in support docs](https://forums.plex.tv/t/server-not-authorized-tried-everything-in-support-docs/902637)
**Author:** [@gentherplex](https://forums.plex.tv/u/gentherplex)\ **Replies:** 0\ **Last updated:** [January 18, 2025, 2:05am UTC](https://forums.plex.tv/t/server-not-authorized-tried-everything-in-support-docs/902637 "2025-01-18T02:05:19Z")
Server Version#:v.1.41.3.9314-a0bfb8370 Player Version#: Plex. For years I was using an old Mac Mini running Plex Media Server with the Plex Roku app on my TV. It was flawless. Then I made the mistake of upgrading th… --- ## [Remote Access Setup on a Win11 PMS](https://forums.plex.tv/t/remote-access-setup-on-a-win11-pms/902554)
**Author:** [@SteveFP](https://forums.plex.tv/u/SteveFP)\ **Replies:** 2\ **Last updated:** [January 17, 2025, 7:21pm UTC](https://forums.plex.tv/t/remote-access-setup-on-a-win11-pms/902554 "2025-01-17T19:21:43Z")
Server Version#: 1.41.3.9314 Player Version#: Hello all, I have built a Windows 11 PMS and it works well on my internal network. Now I am trying to turn on remote access but I cannot get outbound. My firewall NAT rule… --- ## [Library scan crashes PMS and then DB becomes corrupted, effectively breaking installation](https://forums.plex.tv/t/library-scan-crashes-pms-and-then-db-becomes-corrupted-effectively-breaking-installation/902442)
**Author:** [@danemacmillan](https://forums.plex.tv/u/danemacmillan)\ **Replies:** 4\ **Last updated:** [January 17, 2025, 4:49pm UTC](https://forums.plex.tv/t/library-scan-crashes-pms-and-then-db-becomes-corrupted-effectively-breaking-installation/902442 "2025-01-17T16:49:10Z")
Server Version#: 1.41.3 Player Version#: – not relevant I’m documenting this information for the unlikely chance this gets resolved. Either way, I’d rather this information occupy the public void than my personal back… --- ## [Ads streaming from my plex media server](https://forums.plex.tv/t/ads-streaming-from-my-plex-media-server/902553)
**Author:** [@pbbergs](https://forums.plex.tv/u/pbbergs)\ **Replies:** 3\ **Last updated:** [January 17, 2025, 3:52pm UTC](https://forums.plex.tv/t/ads-streaming-from-my-plex-media-server/902553 "2025-01-17T15:52:57Z")
I have recorded the show “Bahamas Life”, but when I stream it from my media server I get advertisements. It is only for this show. Very annoying!!! How do I stop that? --- ## [Splitting up already organized series into Chinese soaps](https://forums.plex.tv/t/splitting-up-already-organized-series-into-chinese-soaps/902512)
**Author:** [@PineappleMan420](https://forums.plex.tv/u/PineappleMan420)\ **Replies:** 7\ **Last updated:** [January 17, 2025, 3:01pm UTC](https://forums.plex.tv/t/splitting-up-already-organized-series-into-chinese-soaps/902512 "2025-01-17T15:01:03Z")
Just setup a server but for some reason it’s separating already organized shows into completely different series that I’ve never had or heard of --- ## [Plex Pass transfer from PC Server to Nvidia Shield Pro TV possible?](https://forums.plex.tv/t/plex-pass-transfer-from-pc-server-to-nvidia-shield-pro-tv-possible/902571)
**Author:** [@AfterFaxPC](https://forums.plex.tv/u/AfterFaxPC)\ **Replies:** 4\ **Last updated:** [January 17, 2025, 1:12pm UTC](https://forums.plex.tv/t/plex-pass-transfer-from-pc-server-to-nvidia-shield-pro-tv-possible/902571 "2025-01-17T13:12:47Z")
Server Version#:N/A Player Version#:N/A \ --- ## [Recommended settings for streaming](https://forums.plex.tv/t/recommended-settings-for-streaming/900772)
**Author:** [@markbullen1](https://forums.plex.tv/u/markbullen1)\ **Replies:** 2\ **Last updated:** [January 17, 2025, 7:48am UTC](https://forums.plex.tv/t/recommended-settings-for-streaming/900772 "2025-01-17T07:48:27Z")
Server Version#: 1.41.3.9314 Player Version#: 4.141.0 Are there any recommended settings for streaming mkv and mp4 files - HEVC and H264? I am continually running into problems with both. When I add subtitles the video… --- ## [Auth bypass does not work LAN hostname, only IP address](https://forums.plex.tv/t/auth-bypass-does-not-work-lan-hostname-only-ip-address/902564)
**Author:** [@bob\_h89](https://forums.plex.tv/u/bob_h89)\ **Replies:** 2\ **Last updated:** [January 17, 2025, 6:28am UTC](https://forums.plex.tv/t/auth-bypass-does-not-work-lan-hostname-only-ip-address/902564 "2025-01-17T06:28:03Z")
Server Version#: 1.41.2.9200 Player Version#: web Following the guidance for enabling auth bypass at https://support.plex.tv/articles/200890058-authentication-for-local-network-access/ does not work unless accessed vi… --- ## [Installing/Running Plex in VMware](https://forums.plex.tv/t/installing-running-plex-in-vmware/902523)
**Author:** [@catmandu13](https://forums.plex.tv/u/catmandu13)\ **Replies:** 1\ **Last updated:** [January 17, 2025, 1:19am UTC](https://forums.plex.tv/t/installing-running-plex-in-vmware/902523 "2025-01-17T01:19:06Z")
Hi! So a couple weeks ago I noticed my meta data wasn’t being downloaded and processed. So in trying to figure out why, I discovered that my plex server was out of date. Except, apparently now Win7 isn’t supported. I pl… --- ## [New videos drop one from watch list](https://forums.plex.tv/t/new-videos-drop-one-from-watch-list/902416)
**Author:** [@Norrin\_Radd](https://forums.plex.tv/u/Norrin_Radd)\ **Replies:** 0\ **Last updated:** [January 15, 2025, 6:47pm UTC](https://forums.plex.tv/t/new-videos-drop-one-from-watch-list/902416 "2025-01-15T18:47:41Z")
Server Version#: 1.41.3.9314 Player Version#: 4.143.0 You know how the current watched videos are always at the top of the screen from the left menu HOME item. And when you add a new TV series episode and then do a SCA… --- ## [Raspberry Pi with an NTFS Drive?](https://forums.plex.tv/t/raspberry-pi-with-an-ntfs-drive/902524)
**Author:** [@StarlightExpress](https://forums.plex.tv/u/StarlightExpress)\ **Replies:** 2\ **Last updated:** [January 16, 2025, 9:10pm UTC](https://forums.plex.tv/t/raspberry-pi-with-an-ntfs-drive/902524 "2025-01-16T21:10:23Z")
Hello I have been looking at a couple of tutorials on how to run Plex on a Raspberry Pi but using an external drive, which is formatted to NTFS. I’ve read some people have made it work and it’s fine, but there was some… --- ## [Plex server updates the album artist to Unknown Artist for several albums](https://forums.plex.tv/t/plex-server-updates-the-album-artist-to-unknown-artist-for-several-albums/902511)
**Author:** [@MartyFi](https://forums.plex.tv/u/MartyFi)\ **Replies:** 4\ **Last updated:** [January 16, 2025, 7:19pm UTC](https://forums.plex.tv/t/plex-server-updates-the-album-artist-to-unknown-artist-for-several-albums/902511 "2025-01-16T19:19:20Z")
Server Version#:1.41.3.9292-72009292 Player Version#: 4.141.0 I’ve run into an issue where several music albums that I’ve had properly cataloged have had the artist updated to Unknown Artist and Unknown Album. I’ve go… --- ## [\[BUG\] No audio during playback when viewing HEVC videos](https://forums.plex.tv/t/bug-no-audio-during-playback-when-viewing-hevc-videos/902507)
**Author:** [@speter2](https://forums.plex.tv/u/speter2)\ **Replies:** 3\ **Last updated:** [January 16, 2025, 5:40pm UTC](https://forums.plex.tv/t/bug-no-audio-during-playback-when-viewing-hevc-videos/902507 "2025-01-16T17:40:25Z")
Server Version#: 1.41.3.9314 Player Version#: 1.106.0.276-fe8d1d20 Plex Media Server Logs\_2025-01-16\_18-49-57.zip (307.8 KB) Hardware: Ryzen 5 5800X 64GB RAM SSD storage and Quadro P2000 Running latest version of Win… --- ## [Manage recommendation on Windows not working](https://forums.plex.tv/t/manage-recommendation-on-windows-not-working/899837)
**Author:** [@banginbeatz1982\_gmail\_com](https://forums.plex.tv/u/banginbeatz1982_gmail_com)\ **Replies:** 10\ **Last updated:** [January 16, 2025, 5:29pm UTC](https://forums.plex.tv/t/manage-recommendation-on-windows-not-working/899837 "2025-01-16T17:29:42Z")
Server Version#:windows Player Version#:shield Hello first off merry christmas! I have a question regarding manage recommendstions. I have season recommendstions enabled on server however when i go to home on Shield o… --- ## [Plex TV Series Agent mixing data from two series](https://forums.plex.tv/t/plex-tv-series-agent-mixing-data-from-two-series/902471)
**Author:** [@paulmov](https://forums.plex.tv/u/paulmov)\ **Replies:** 1\ **Last updated:** [January 16, 2025, 2:22pm UTC](https://forums.plex.tv/t/plex-tv-series-agent-mixing-data-from-two-series/902471 "2025-01-16T14:22:52Z")
My TV Series collection includes the 1996 Scott Bakula/Maria Bello series Mr. and Mrs. Smith. The Plex Agent misidentified it as the 2024 series. I used Fix Match to choose the correct series. The cast is still 2024 a… --- ## [Collections don't hide the thumbnails for the movies that are moved to the collection](https://forums.plex.tv/t/collections-dont-hide-the-thumbnails-for-the-movies-that-are-moved-to-the-collection/902439)
**Author:** [@DHK1](https://forums.plex.tv/u/DHK1)\ **Replies:** 2\ **Last updated:** [January 16, 2025, 11:42am UTC](https://forums.plex.tv/t/collections-dont-hide-the-thumbnails-for-the-movies-that-are-moved-to-the-collection/902439 "2025-01-16T11:42:27Z")
Server Version#: 1.41.3.9314 Player Version#: 1.106.0.276-fe8d1d20 In the past when I made collections, the original thumbnails for the item disappeared (happens to be in movies this time) and the thumbnail for the co… --- ## [Why can't PMS discover Season 1?](https://forums.plex.tv/t/why-cant-pms-discover-season-1/902444)
**Author:** [@Entropy](https://forums.plex.tv/u/Entropy)\ **Replies:** 4\ **Last updated:** [January 16, 2025, 9:10am UTC](https://forums.plex.tv/t/why-cant-pms-discover-season-1/902444 "2025-01-16T09:10:00Z")
Server Version#: 1.41.3.9314 Player Version#: 4.141.0 \ I have TV Show that PMS only find Season 2 and videos in Ot… --- ## [TV Episodes Multiple Versions (different formats/resolutions)](https://forums.plex.tv/t/tv-episodes-multiple-versions-different-formats-resolutions/902454)
**Author:** [@kc2npu](https://forums.plex.tv/u/kc2npu)\ **Replies:** 4\ **Last updated:** [January 16, 2025, 6:59am UTC](https://forums.plex.tv/t/tv-episodes-multiple-versions-different-formats-resolutions/902454 "2025-01-16T06:59:33Z")
Plex Web 4.140.0 Apple tvOS: 18.1 Plex AppleTV: 8.41 (9404) Plex for Mac: 1.105.2.269-12a32491 Synology NAS: ds418play running DSM 7.1.1-42962 Update 7 0 - Intel Celeron J3355 Since Plex’s Optimization does not play… --- ## [Media server connectivity issue not specified in support](https://forums.plex.tv/t/media-server-connectivity-issue-not-specified-in-support/902296)
**Author:** [@etain0](https://forums.plex.tv/u/etain0)\ **Replies:** 6\ **Last updated:** [January 16, 2025, 2:55am UTC](https://forums.plex.tv/t/media-server-connectivity-issue-not-specified-in-support/902296 "2025-01-16T02:55:26Z")
To staff: While inspecting your support article about server connectivity inside a local network: https://support.plex.tv/articles/204604227-why-can-t-the-plex-app-find-or-connect-to-my-plex-media-server/ I spent almo… --- ## [Plex Stuttering for Remote User](https://forums.plex.tv/t/plex-stuttering-for-remote-user/902456)
**Author:** [@Apdecker](https://forums.plex.tv/u/Apdecker)\ **Replies:** 0\ **Last updated:** [January 16, 2025, 2:16am UTC](https://forums.plex.tv/t/plex-stuttering-for-remote-user/902456 "2025-01-16T02:16:26Z")
Server Version#: 4.141.0 Player Version#: 8.44 The video is stuttering. What could cause this, and what would be the fix? The server uses GPU transcoding. --- ## [Can't access server remotely](https://forums.plex.tv/t/cant-access-server-remotely/902233)
**Author:** [@amidabrian1](https://forums.plex.tv/u/amidabrian1)\ **Replies:** 2\ **Last updated:** [January 15, 2025, 11:39pm UTC](https://forums.plex.tv/t/cant-access-server-remotely/902233 "2025-01-15T23:39:48Z")
Server Version#: 1.41.3.9314 Player Version#: \ Hi for some reason I am not able to access my server remotely . I am… --- ## [Remote Access - Not available outside your network](https://forums.plex.tv/t/remote-access-not-available-outside-your-network/902435)
**Author:** [@bridger1974](https://forums.plex.tv/u/bridger1974)\ **Replies:** 0\ **Last updated:** [January 15, 2025, 10:19pm UTC](https://forums.plex.tv/t/remote-access-not-available-outside-your-network/902435 "2025-01-15T22:19:30Z")
Server Version#: 1.41.3.9314 Player Version#: 4.143.0 I’m running MyCloudPR4100—Remote Access with the following router Linksys MX4000 v2.0.7.215144 I have tried the various options in the help forums, ie. I have a… --- ## [The metadata worked fine until January 14, but yesterday, the 15th, it stopped working and no metada](https://forums.plex.tv/t/the-metadata-worked-fine-until-january-14-but-yesterday-the-15th-it-stopped-working-and-no-metada/902414)
**Author:** [@fadri1](https://forums.plex.tv/u/fadri1)\ **Replies:** 0\ **Last updated:** [January 15, 2025, 6:40pm UTC](https://forums.plex.tv/t/the-metadata-worked-fine-until-january-14-but-yesterday-the-15th-it-stopped-working-and-no-metada/902414 "2025-01-15T18:40:44Z")
Server Version#: QTS 5.2.2.2958 Player Version#: V1.41.3 The metadata worked fine until January 14, but yesterday, the 15th, it stopped working and no metadata is incorporated into movies or series. Is anyone else expe… --- ## [Cannot transcode music; hard drive full](https://forums.plex.tv/t/cannot-transcode-music-hard-drive-full/902355)
**Author:** [@rswart1](https://forums.plex.tv/u/rswart1)\ **Replies:** 2\ **Last updated:** [January 15, 2025, 3:56pm UTC](https://forums.plex.tv/t/cannot-transcode-music-hard-drive-full/902355 "2025-01-15T15:56:08Z")
Server Version#: Player Version#: \ There is no player nor server version because I had to remove them to shut down … --- ## [Unable to scan file on mounted volume to plex](https://forums.plex.tv/t/unable-to-scan-file-on-mounted-volume-to-plex/902374)
**Author:** [@zombies170](https://forums.plex.tv/u/zombies170)\ **Replies:** 6\ **Last updated:** [January 15, 2025, 11:43am UTC](https://forums.plex.tv/t/unable-to-scan-file-on-mounted-volume-to-plex/902374 "2025-01-15T11:43:34Z")
First time plex user, zero experience. I have just installed the latest stable build of plex server on Ubuntu. I have set up the media library to point to seperate folders for video and music. The music library points … --- ## [Portugal - If you host a Plex server, what ISP do you use?](https://forums.plex.tv/t/portugal-if-you-host-a-plex-server-what-isp-do-you-use/902339)
**Author:** [@pwrqwest](https://forums.plex.tv/u/pwrqwest)\ **Replies:** 0\ **Last updated:** [January 14, 2025, 9:53pm UTC](https://forums.plex.tv/t/portugal-if-you-host-a-plex-server-what-isp-do-you-use/902339 "2025-01-14T21:53:12Z")
Which providers support IPV4 addresses that are not behind a CGNAT (double NAT)? I believe Digi is CGNAT only. MEO vs Vodaphone vs NOS --- ## [Subtitles that are multiple lines are flipped on Desktop](https://forums.plex.tv/t/subtitles-that-are-multiple-lines-are-flipped-on-desktop/902172)
**Author:** [@TopHATTwaffle](https://forums.plex.tv/u/TopHATTwaffle)\ **Replies:** 4\ **Last updated:** [January 15, 2025, 12:55am UTC](https://forums.plex.tv/t/subtitles-that-are-multiple-lines-are-flipped-on-desktop/902172 "2025-01-15T00:55:46Z")
Server Version#: 1.41.3.9314 Player Version: Chrome / Android latest / Desktop latest Playing the same media file on the desktop player has the order of subtitles flipped when multi-line subtitles appear. Playing throu… --- ## [Searches not working (but scanner works fine; content DOES exist in library)](https://forums.plex.tv/t/searches-not-working-but-scanner-works-fine-content-does-exist-in-library/902267)
**Author:** [@CyborgOne](https://forums.plex.tv/u/CyborgOne)\ **Replies:** 6\ **Last updated:** [January 15, 2025, 12:47am UTC](https://forums.plex.tv/t/searches-not-working-but-scanner-works-fine-content-does-exist-in-library/902267 "2025-01-15T00:47:29Z")
Server Version#: 1.41.3.9314 I’ve just discovered that searches of my server are not working at all. All content still exists, and it’s manually accessible - via selecting from Recommended, Recently Added, the alphabet… --- ## [Latest server update - Forced agent change](https://forums.plex.tv/t/latest-server-update-forced-agent-change/902344)
**Author:** [@HalDeane](https://forums.plex.tv/u/HalDeane)\ **Replies:** 1\ **Last updated:** [January 14, 2025, 11:57pm UTC](https://forums.plex.tv/t/latest-server-update-forced-agent-change/902344 "2025-01-14T23:57:54Z")
The system forced me to change the agent and now many of my posters are not shown and I have to go through and manual fix. Is there are correct to this? Additionally since then my Remote Access is no longer available. (… --- ## ["unable to connect..." on phone, TV, and web if using IE; but web works in Chrome and laptop app wor](https://forums.plex.tv/t/unable-to-connect-on-phone-tv-and-web-if-using-ie-but-web-works-in-chrome-and-laptop-app-wor/902345)
**Author:** [@mattf762](https://forums.plex.tv/u/mattf762)\ **Replies:** 0\ **Last updated:** [January 14, 2025, 10:58pm UTC](https://forums.plex.tv/t/unable-to-connect-on-phone-tv-and-web-if-using-ie-but-web-works-in-chrome-and-laptop-app-wor/902345 "2025-01-14T22:58:02Z")
Server Version#:1.106.0.276-fe8d1d20 Player Version#: 1.41.3.9314 \ I’m getting the dreaded “app.plex.tv is unable t… [Previous page](https://forums.plex.tv/c/plex-media-server/114.md?page=229) [Next page](https://forums.plex.tv/c/plex-media-server/114.md?page=231)