# Plex Media Server **URL:** https://forums.plex.tv/c/plex-media-server/114.md?page=231 [Latest](https://forums.plex.tv/latest.md) · [Categories](https://forums.plex.tv/categories.md) · [Tags](https://forums.plex.tv/tags.md) **Page:** 232 --- ## [Manage recommendation on Windows not working](https://forums.plex.tv/t/manage-recommendation-on-windows-not-working/899837)
**Author:** [@banginbeatz1982\_gmail\_com](https://forums.plex.tv/u/banginbeatz1982_gmail_com)\ **Replies:** 10\ **Last updated:** [January 16, 2025, 5:29pm UTC](https://forums.plex.tv/t/manage-recommendation-on-windows-not-working/899837 "2025-01-16T17:29:42Z")
Server Version#:windows Player Version#:shield Hello first off merry christmas! I have a question regarding manage recommendstions. I have season recommendstions enabled on server however when i go to home on Shield o… --- ## [Plex TV Series Agent mixing data from two series](https://forums.plex.tv/t/plex-tv-series-agent-mixing-data-from-two-series/902471)
**Author:** [@paulmov](https://forums.plex.tv/u/paulmov)\ **Replies:** 1\ **Last updated:** [January 16, 2025, 2:22pm UTC](https://forums.plex.tv/t/plex-tv-series-agent-mixing-data-from-two-series/902471 "2025-01-16T14:22:52Z")
My TV Series collection includes the 1996 Scott Bakula/Maria Bello series Mr. and Mrs. Smith. The Plex Agent misidentified it as the 2024 series. I used Fix Match to choose the correct series. The cast is still 2024 a… --- ## [Collections don't hide the thumbnails for the movies that are moved to the collection](https://forums.plex.tv/t/collections-dont-hide-the-thumbnails-for-the-movies-that-are-moved-to-the-collection/902439)
**Author:** [@DHK1](https://forums.plex.tv/u/DHK1)\ **Replies:** 2\ **Last updated:** [January 16, 2025, 11:42am UTC](https://forums.plex.tv/t/collections-dont-hide-the-thumbnails-for-the-movies-that-are-moved-to-the-collection/902439 "2025-01-16T11:42:27Z")
Server Version#: 1.41.3.9314 Player Version#: 1.106.0.276-fe8d1d20 In the past when I made collections, the original thumbnails for the item disappeared (happens to be in movies this time) and the thumbnail for the co… --- ## [Why can't PMS discover Season 1?](https://forums.plex.tv/t/why-cant-pms-discover-season-1/902444)
**Author:** [@Entropy](https://forums.plex.tv/u/Entropy)\ **Replies:** 4\ **Last updated:** [January 16, 2025, 9:10am UTC](https://forums.plex.tv/t/why-cant-pms-discover-season-1/902444 "2025-01-16T09:10:00Z")
Server Version#: 1.41.3.9314 Player Version#: 4.141.0 \ I have TV Show that PMS only find Season 2 and videos in Ot… --- ## [TV Episodes Multiple Versions (different formats/resolutions)](https://forums.plex.tv/t/tv-episodes-multiple-versions-different-formats-resolutions/902454)
**Author:** [@kc2npu](https://forums.plex.tv/u/kc2npu)\ **Replies:** 4\ **Last updated:** [January 16, 2025, 6:59am UTC](https://forums.plex.tv/t/tv-episodes-multiple-versions-different-formats-resolutions/902454 "2025-01-16T06:59:33Z")
Plex Web 4.140.0 Apple tvOS: 18.1 Plex AppleTV: 8.41 (9404) Plex for Mac: 1.105.2.269-12a32491 Synology NAS: ds418play running DSM 7.1.1-42962 Update 7 0 - Intel Celeron J3355 Since Plex’s Optimization does not play… --- ## [Media server connectivity issue not specified in support](https://forums.plex.tv/t/media-server-connectivity-issue-not-specified-in-support/902296)
**Author:** [@etain0](https://forums.plex.tv/u/etain0)\ **Replies:** 6\ **Last updated:** [January 16, 2025, 2:55am UTC](https://forums.plex.tv/t/media-server-connectivity-issue-not-specified-in-support/902296 "2025-01-16T02:55:26Z")
To staff: While inspecting your support article about server connectivity inside a local network: https://support.plex.tv/articles/204604227-why-can-t-the-plex-app-find-or-connect-to-my-plex-media-server/ I spent almo… --- ## [Plex Stuttering for Remote User](https://forums.plex.tv/t/plex-stuttering-for-remote-user/902456)
**Author:** [@Apdecker](https://forums.plex.tv/u/Apdecker)\ **Replies:** 0\ **Last updated:** [January 16, 2025, 2:16am UTC](https://forums.plex.tv/t/plex-stuttering-for-remote-user/902456 "2025-01-16T02:16:26Z")
Server Version#: 4.141.0 Player Version#: 8.44 The video is stuttering. What could cause this, and what would be the fix? The server uses GPU transcoding. --- ## [Can't access server remotely](https://forums.plex.tv/t/cant-access-server-remotely/902233)
**Author:** [@amidabrian1](https://forums.plex.tv/u/amidabrian1)\ **Replies:** 2\ **Last updated:** [January 15, 2025, 11:39pm UTC](https://forums.plex.tv/t/cant-access-server-remotely/902233 "2025-01-15T23:39:48Z")
Server Version#: 1.41.3.9314 Player Version#: \ Hi for some reason I am not able to access my server remotely . I am… --- ## [Remote Access - Not available outside your network](https://forums.plex.tv/t/remote-access-not-available-outside-your-network/902435)
**Author:** [@bridger1974](https://forums.plex.tv/u/bridger1974)\ **Replies:** 0\ **Last updated:** [January 15, 2025, 10:19pm UTC](https://forums.plex.tv/t/remote-access-not-available-outside-your-network/902435 "2025-01-15T22:19:30Z")
Server Version#: 1.41.3.9314 Player Version#: 4.143.0 I’m running MyCloudPR4100—Remote Access with the following router Linksys MX4000 v2.0.7.215144 I have tried the various options in the help forums, ie. I have a… --- ## [The metadata worked fine until January 14, but yesterday, the 15th, it stopped working and no metada](https://forums.plex.tv/t/the-metadata-worked-fine-until-january-14-but-yesterday-the-15th-it-stopped-working-and-no-metada/902414)
**Author:** [@fadri1](https://forums.plex.tv/u/fadri1)\ **Replies:** 0\ **Last updated:** [January 15, 2025, 6:40pm UTC](https://forums.plex.tv/t/the-metadata-worked-fine-until-january-14-but-yesterday-the-15th-it-stopped-working-and-no-metada/902414 "2025-01-15T18:40:44Z")
Server Version#: QTS 5.2.2.2958 Player Version#: V1.41.3 The metadata worked fine until January 14, but yesterday, the 15th, it stopped working and no metadata is incorporated into movies or series. Is anyone else expe… --- ## [Cannot transcode music; hard drive full](https://forums.plex.tv/t/cannot-transcode-music-hard-drive-full/902355)
**Author:** [@rswart1](https://forums.plex.tv/u/rswart1)\ **Replies:** 2\ **Last updated:** [January 15, 2025, 3:56pm UTC](https://forums.plex.tv/t/cannot-transcode-music-hard-drive-full/902355 "2025-01-15T15:56:08Z")
Server Version#: Player Version#: \ There is no player nor server version because I had to remove them to shut down … --- ## [Unable to scan file on mounted volume to plex](https://forums.plex.tv/t/unable-to-scan-file-on-mounted-volume-to-plex/902374)
**Author:** [@zombies170](https://forums.plex.tv/u/zombies170)\ **Replies:** 6\ **Last updated:** [January 15, 2025, 11:43am UTC](https://forums.plex.tv/t/unable-to-scan-file-on-mounted-volume-to-plex/902374 "2025-01-15T11:43:34Z")
First time plex user, zero experience. I have just installed the latest stable build of plex server on Ubuntu. I have set up the media library to point to seperate folders for video and music. The music library points … --- ## [Portugal - If you host a Plex server, what ISP do you use?](https://forums.plex.tv/t/portugal-if-you-host-a-plex-server-what-isp-do-you-use/902339)
**Author:** [@pwrqwest](https://forums.plex.tv/u/pwrqwest)\ **Replies:** 0\ **Last updated:** [January 14, 2025, 9:53pm UTC](https://forums.plex.tv/t/portugal-if-you-host-a-plex-server-what-isp-do-you-use/902339 "2025-01-14T21:53:12Z")
Which providers support IPV4 addresses that are not behind a CGNAT (double NAT)? I believe Digi is CGNAT only. MEO vs Vodaphone vs NOS --- ## [Subtitles that are multiple lines are flipped on Desktop](https://forums.plex.tv/t/subtitles-that-are-multiple-lines-are-flipped-on-desktop/902172)
**Author:** [@TopHATTwaffle](https://forums.plex.tv/u/TopHATTwaffle)\ **Replies:** 4\ **Last updated:** [January 15, 2025, 12:55am UTC](https://forums.plex.tv/t/subtitles-that-are-multiple-lines-are-flipped-on-desktop/902172 "2025-01-15T00:55:46Z")
Server Version#: 1.41.3.9314 Player Version: Chrome / Android latest / Desktop latest Playing the same media file on the desktop player has the order of subtitles flipped when multi-line subtitles appear. Playing throu… --- ## [Searches not working (but scanner works fine; content DOES exist in library)](https://forums.plex.tv/t/searches-not-working-but-scanner-works-fine-content-does-exist-in-library/902267)
**Author:** [@CyborgOne](https://forums.plex.tv/u/CyborgOne)\ **Replies:** 6\ **Last updated:** [January 15, 2025, 12:47am UTC](https://forums.plex.tv/t/searches-not-working-but-scanner-works-fine-content-does-exist-in-library/902267 "2025-01-15T00:47:29Z")
Server Version#: 1.41.3.9314 I’ve just discovered that searches of my server are not working at all. All content still exists, and it’s manually accessible - via selecting from Recommended, Recently Added, the alphabet… --- ## [Latest server update - Forced agent change](https://forums.plex.tv/t/latest-server-update-forced-agent-change/902344)
**Author:** [@HalDeane](https://forums.plex.tv/u/HalDeane)\ **Replies:** 1\ **Last updated:** [January 14, 2025, 11:57pm UTC](https://forums.plex.tv/t/latest-server-update-forced-agent-change/902344 "2025-01-14T23:57:54Z")
The system forced me to change the agent and now many of my posters are not shown and I have to go through and manual fix. Is there are correct to this? Additionally since then my Remote Access is no longer available. (… --- ## ["unable to connect..." on phone, TV, and web if using IE; but web works in Chrome and laptop app wor](https://forums.plex.tv/t/unable-to-connect-on-phone-tv-and-web-if-using-ie-but-web-works-in-chrome-and-laptop-app-wor/902345)
**Author:** [@mattf762](https://forums.plex.tv/u/mattf762)\ **Replies:** 0\ **Last updated:** [January 14, 2025, 10:58pm UTC](https://forums.plex.tv/t/unable-to-connect-on-phone-tv-and-web-if-using-ie-but-web-works-in-chrome-and-laptop-app-wor/902345 "2025-01-14T22:58:02Z")
Server Version#:1.106.0.276-fe8d1d20 Player Version#: 1.41.3.9314 \ I’m getting the dreaded “app.plex.tv is unable t… --- ## [Server not seen after update Nov 2024 (Windows)](https://forums.plex.tv/t/server-not-seen-after-update-nov-2024-windows/896125)
**Author:** [@hughw63](https://forums.plex.tv/u/hughw63)\ **Replies:** 13\ **Last updated:** [January 14, 2025, 5:41pm UTC](https://forums.plex.tv/t/server-not-seen-after-update-nov-2024-windows/896125 "2025-01-14T17:41:01Z")
My Plex Server updated yesterday on my PC. Now Plex states that it cant see my Plex Server, even though its on the same PC. I’ve checked the obvious: Restarted the PC Checked Plex is running Checked that I’m signed i… --- ## [Can't add Library because of no Language choices on TrueNas Scale Plex](https://forums.plex.tv/t/cant-add-library-because-of-no-language-choices-on-truenas-scale-plex/898020)
**Author:** [@tiema2](https://forums.plex.tv/u/tiema2)\ **Replies:** 3\ **Last updated:** [January 14, 2025, 5:34pm UTC](https://forums.plex.tv/t/cant-add-library-because-of-no-language-choices-on-truenas-scale-plex/898020 "2025-01-14T17:34:45Z")
Server Version#: docker.io/plexinc/pms-docker:plexpass version 1.41.2.9200 I get very interesting behavior from my Plex server when trying to add a Library. When using http://nas-ip my plex browser interface makes req… --- ## [Starting PMS via command line on macOS](https://forums.plex.tv/t/starting-pms-via-command-line-on-macos/902297)
**Author:** [@tgray1](https://forums.plex.tv/u/tgray1)\ **Replies:** 0\ **Last updated:** [January 14, 2025, 1:56pm UTC](https://forums.plex.tv/t/starting-pms-via-command-line-on-macos/902297 "2025-01-14T13:56:45Z")
Is there a good way to start Plex Media Server from the command line? Assuming I can SSH into the computer. --- ## [Limited Bandwidth?](https://forums.plex.tv/t/limited-bandwidth/902294)
**Author:** [@stevenbarnabei](https://forums.plex.tv/u/stevenbarnabei)\ **Replies:** 0\ **Last updated:** [January 14, 2025, 1:26pm UTC](https://forums.plex.tv/t/limited-bandwidth/902294 "2025-01-14T13:26:58Z")
Server Version#: 4.143.0 Player Version#: 10.24.1.2319 (d613f885) I am running a 2.5gbps connection over a very straightforward ethernet connection from the plex server PC \> 2.5gbps ethernet port on router \> Hisense U8… --- ## [Cannot, cannot, cannot get Plex to be visible by my Apple TV or iPhone locally](https://forums.plex.tv/t/cannot-cannot-cannot-get-plex-to-be-visible-by-my-apple-tv-or-iphone-locally/900316)
**Author:** [@trenchantly1](https://forums.plex.tv/u/trenchantly1)\ **Replies:** 4\ **Last updated:** [January 14, 2025, 11:58am UTC](https://forums.plex.tv/t/cannot-cannot-cannot-get-plex-to-be-visible-by-my-apple-tv-or-iphone-locally/900316 "2025-01-14T11:58:52Z")
Windows server. Up and running but remote access is not working properly. It appears to work for a while and then stop - on the LOCAL network Port is 32400. Router has UPnP. And there is a port forward for TCP 32400. Al… --- ## [I clicked "Unclaim Server" and unwittingly screwed myself](https://forums.plex.tv/t/i-clicked-unclaim-server-and-unwittingly-screwed-myself/902276)
**Author:** [@davmey](https://forums.plex.tv/u/davmey)\ **Replies:** 1\ **Last updated:** [January 14, 2025, 8:20am UTC](https://forums.plex.tv/t/i-clicked-unclaim-server-and-unwittingly-screwed-myself/902276 "2025-01-14T08:20:11Z")
Server Version#: DSM 7.2.2-72806 Player Version#: 1.41.3.9314-72009314 I was trying to figure out how to turn off all these “social” features and clicked the “Unclaim server” button having no idea what that was about t… --- ## [Play History missing on DS418](https://forums.plex.tv/t/play-history-missing-on-ds418/901227)
**Author:** [@duartedcarvalho](https://forums.plex.tv/u/duartedcarvalho)\ **Replies:** 3\ **Last updated:** [January 14, 2025, 6:32am UTC](https://forums.plex.tv/t/play-history-missing-on-ds418/901227 "2025-01-14T06:32:48Z")
Server Version#: DS418 Player Version#: 1.41.3.9314 Basically I have acquired the NAS and installed Plex around May 2020 and used it so far with same installation (removed once and installed again, while maintaining th… --- ## [Fix for movies and tv shows stuck at the front of recently added](https://forums.plex.tv/t/fix-for-movies-and-tv-shows-stuck-at-the-front-of-recently-added/902262)
**Author:** [@omegadev](https://forums.plex.tv/u/omegadev)\ **Replies:** 0\ **Last updated:** [January 14, 2025, 4:27am UTC](https://forums.plex.tv/t/fix-for-movies-and-tv-shows-stuck-at-the-front-of-recently-added/902262 "2025-01-14T04:27:43Z")
Server Version#: Current Plex Server for Windows Version as of 2025-01-13 22:27:00 I hope this guide helps someone. Took me a bit to figure out the query for fixing tv shows mess. To be clear, I used ChatGPT to help wit… --- ## [Weird PMS Synology DSM6 -to-7 upgrade results](https://forums.plex.tv/t/weird-pms-synology-dsm6-to-7-upgrade-results/895100)
**Author:** [@2veestuck](https://forums.plex.tv/u/2veestuck)\ **Replies:** 5\ **Last updated:** [January 14, 2025, 4:10am UTC](https://forums.plex.tv/t/weird-pms-synology-dsm6-to-7-upgrade-results/895100 "2025-01-14T04:10:36Z")
Have a single volume on a DS920+ that was on DSM 6.2 with PMS 1.41.1.9057 manually installed from plex.tv. What I did: Stopped PMS, rebooted NAS, installed DSM 7.01 upgrade After DSM upgrade, rebooted NAS, then reboot… --- ## [Plex cannot be transcoded for playback](https://forums.plex.tv/t/plex-cannot-be-transcoded-for-playback/902171)
**Author:** [@zhy](https://forums.plex.tv/u/zhy)\ **Replies:** 19\ **Last updated:** [January 14, 2025, 2:48am UTC](https://forums.plex.tv/t/plex-cannot-be-transcoded-for-playback/902171 "2025-01-14T02:48:51Z")
Server Version#: 1.41.3.9314 Player Version#: My PMS runs on Synology, because I can’t directly access some subdomains of Plex in China, so I set proxy rules for some subdomains of Plex to ensure that Plex can be scrap… --- ## [Trying to determine why Plex isn't pulling tvdb metadata for a specific episode of Sister Wives](https://forums.plex.tv/t/trying-to-determine-why-plex-isnt-pulling-tvdb-metadata-for-a-specific-episode-of-sister-wives/902220)
**Author:** [@daydreamingdude](https://forums.plex.tv/u/daydreamingdude)\ **Replies:** 4\ **Last updated:** [January 14, 2025, 1:38am UTC](https://forums.plex.tv/t/trying-to-determine-why-plex-isnt-pulling-tvdb-metadata-for-a-specific-episode-of-sister-wives/902220 "2025-01-14T01:38:35Z")
Server Version#: 1.41.3.9314 Player Version#: Web - 4.143.0 \ Plex Media Server Logs\_2025-01-13\_11-29-42.zip (5.2 MB… --- ## [Plex not finding any match for my TV Series from TVDB](https://forums.plex.tv/t/plex-not-finding-any-match-for-my-tv-series-from-tvdb/902229)
**Author:** [@stocco](https://forums.plex.tv/u/stocco)\ **Replies:** 1\ **Last updated:** [January 14, 2025, 12:03am UTC](https://forums.plex.tv/t/plex-not-finding-any-match-for-my-tv-series-from-tvdb/902229 "2025-01-14T00:03:09Z")
Server Version#: 1.41.3.9314 Player Version#: TVDB Series #70572 "The Little Rascals (Our Gang) from 1922 and the plex agent can’t find any matches with either auto or manual matching. --- ## [Can't transcode HEVC on Intel 7th Gen](https://forums.plex.tv/t/cant-transcode-hevc-on-intel-7th-gen/902038)
**Author:** [@RooRay](https://forums.plex.tv/u/RooRay)\ **Replies:** 14\ **Last updated:** [January 13, 2025, 7:42pm UTC](https://forums.plex.tv/t/cant-transcode-hevc-on-intel-7th-gen/902038 "2025-01-13T19:42:35Z")
Server Version#: 1.41.3.9314 (running on TrueNAS SCALE) Player Version#: Web 4.143.0 Hey all, I’m using Plex on a HP EliteDesk 800 G3 SFF using an i7 7th gen. When I try play transcoded content, the media in my librar… [Previous page](https://forums.plex.tv/c/plex-media-server/114.md?page=230) [Next page](https://forums.plex.tv/c/plex-media-server/114.md?page=232)