# Plex Media Server

**URL:** https://forums.plex.tv/c/plex-media-server/114.md?page=249

[Latest](https://forums.plex.tv/latest.md) · [Categories](https://forums.plex.tv/categories.md) · [Tags](https://forums.plex.tv/tags.md)

**Page:** 250

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## [Enabling Automatic Adjust Quality on iOS over 5G prevents 4k streams from playing, not when disabled](https://forums.plex.tv/t/enabling-automatic-adjust-quality-on-ios-over-5g-prevents-4k-streams-from-playing-not-when-disabled/898341)

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**Author:** [@daydreamingdude](https://forums.plex.tv/u/daydreamingdude)\
**Replies:** 0\
**Last updated:** [December 9, 2024, 1:45am UTC](https://forums.plex.tv/t/enabling-automatic-adjust-quality-on-ios-over-5g-prevents-4k-streams-from-playing-not-when-disabled/898341 "2024-12-09T01:45:01Z")

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Server Version#: 1.41.2.9200 iOS Version: 18.1.1 Plex iOS version: Latest version Below is my description of this issue, after which I will list my settings for my Plex Media Server and my computer server specs, in ca…

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## [Can I get an old server deleted?](https://forums.plex.tv/t/can-i-get-an-old-server-deleted/898183)

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**Author:** [@barry\_m9](https://forums.plex.tv/u/barry_m9)\
**Replies:** 3\
**Last updated:** [December 9, 2024, 12:37am UTC](https://forums.plex.tv/t/can-i-get-an-old-server-deleted/898183 "2024-12-09T00:37:01Z")

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I have an old Plex server I setup initially that I don’t use anymore, and I think it causes problem with trying to view my current server on Roku. I’ve tried reinstalling the Plex app on Roku, and the older server doesn’…

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## [Why is the official Docker image not up-to-date?](https://forums.plex.tv/t/why-is-the-official-docker-image-not-up-to-date/898303)

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**Author:** [@painiax1](https://forums.plex.tv/u/painiax1)\
**Replies:** 6\
**Last updated:** [December 9, 2024, 12:30am UTC](https://forums.plex.tv/t/why-is-the-official-docker-image-not-up-to-date/898303 "2024-12-09T00:30:14Z")

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I use the docker version of plex in unRAID. Plex shows that there is a new version, but if I look in the official repo https://hub.docker.com/r/plexinc/pms-docker it’s not updated yet. Is there a reason for this?

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## [Plex Server Dropping Player Connections (1.41.0.8911)](https://forums.plex.tv/t/plex-server-dropping-player-connections-1-41-0-8911/886200)

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**Author:** [@cmccallu](https://forums.plex.tv/u/cmccallu)\
**Replies:** 70\
**Last updated:** [December 8, 2024, 11:35pm UTC](https://forums.plex.tv/t/plex-server-dropping-player-connections-1-41-0-8911/886200 "2024-12-08T23:35:18Z")

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Server Version#: 1.41.0.8911 Player Version#: 10.19.4.1255 Plex Media Server.log (155.4 KB) Since the latest beta my plex application on the nvidia shield is losing connection to it’s server during playback. I have no…

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## [Intel Arrow Lake iGPU (15th Gen) Support in Docker Images](https://forums.plex.tv/t/intel-arrow-lake-igpu-15th-gen-support-in-docker-images/898244)

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**Author:** [@Moogoos](https://forums.plex.tv/u/Moogoos)\
**Replies:** 15\
**Last updated:** [December 8, 2024, 9:35pm UTC](https://forums.plex.tv/t/intel-arrow-lake-igpu-15th-gen-support-in-docker-images/898244 "2024-12-08T21:35:27Z")

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Server Version#: linuxserver/latest Version 4.140.0 \< docker image In transcoder I get “Unknown Intel” and transcoding doesn’t seem to work. Im trying to move off my Arc A310 to the Intel 15th Gen iGPU or 265k Ultra. Ju…

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## [Cannot claim my server - Keep getting 'There was a problem signing into Plex.'](https://forums.plex.tv/t/cannot-claim-my-server-keep-getting-there-was-a-problem-signing-into-plex/897668)

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**Author:** [@brianl723](https://forums.plex.tv/u/brianl723)\
**Replies:** 15\
**Last updated:** [December 8, 2024, 9:00pm UTC](https://forums.plex.tv/t/cannot-claim-my-server-keep-getting-there-was-a-problem-signing-into-plex/897668 "2024-12-08T21:00:13Z")

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Server Version#:1.41.3.9232 Started 2 days ago when I couldnt manage my server. Logging in via browser got me to an empty library. All my shares were gone. There wasnt a server to manage in settings. For all i knew my p…

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## [Brand New Shield - Cannot set up external drive or downloads from other LAN Plex Server](https://forums.plex.tv/t/brand-new-shield-cannot-set-up-external-drive-or-downloads-from-other-lan-plex-server/898106)

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**Author:** [@B-Bye](https://forums.plex.tv/u/B-Bye)\
**Replies:** 5\
**Last updated:** [December 8, 2024, 8:30pm UTC](https://forums.plex.tv/t/brand-new-shield-cannot-set-up-external-drive-or-downloads-from-other-lan-plex-server/898106 "2024-12-08T20:30:55Z")

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Server Version#: Current as of Dec 6/2024 Player Version#: Current as of Dec 6/2024 \<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled\> Brand new Shield Pro purchase…

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## [Need help with Remote access](https://forums.plex.tv/t/need-help-with-remote-access/898305)

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**Author:** [@meglmt](https://forums.plex.tv/u/meglmt)\
**Replies:** 1\
**Last updated:** [December 8, 2024, 6:07pm UTC](https://forums.plex.tv/t/need-help-with-remote-access/898305 "2024-12-08T18:07:32Z")

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Server Version#: Version 1.41.2.9200 is there anyway to get direct support. I am willing to pay for it. I have tried everything i read to allow remote access, but it continues to default to no access. I use my IMac w…

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## [Somehow deleted library movies, made new directory can't seem to load](https://forums.plex.tv/t/somehow-deleted-library-movies-made-new-directory-cant-seem-to-load/898290)

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**Author:** [@robertl\_caputo](https://forums.plex.tv/u/robertl_caputo)\
**Replies:** 2\
**Last updated:** [December 8, 2024, 5:40pm UTC](https://forums.plex.tv/t/somehow-deleted-library-movies-made-new-directory-cant-seem-to-load/898290 "2024-12-08T17:40:37Z")

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Server Version#: Player Version#: \<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled\> I was trying to cleanup my Movies directory. Some how I deleted all my files in …

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## [Hide items inside collections didn't work](https://forums.plex.tv/t/hide-items-inside-collections-didnt-work/898084)

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**Author:** [@Crosus97](https://forums.plex.tv/u/Crosus97)\
**Replies:** 3\
**Last updated:** [December 8, 2024, 4:27pm UTC](https://forums.plex.tv/t/hide-items-inside-collections-didnt-work/898084 "2024-12-08T16:27:06Z")

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Server Version#: 1.41.2.9200 Player Version#: app.plex.tv & web client & plex windows app (1.105.1.257-3bc35ab9) Basically, this error keeps occurring and is so annoying.

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## [Playback over UPNP using Plexamp and WD MyCloudEX2Ultra](https://forums.plex.tv/t/playback-over-upnp-using-plexamp-and-wd-mycloudex2ultra/898282)

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**Author:** [@TGR](https://forums.plex.tv/u/TGR)\
**Replies:** 0\
**Last updated:** [December 8, 2024, 12:52pm UTC](https://forums.plex.tv/t/playback-over-upnp-using-plexamp-and-wd-mycloudex2ultra/898282 "2024-12-08T12:52:24Z")

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Server Version#: Player Version#: \<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled\> New to the plex ecosystem as always previously used Audirvana for playback of my…

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## [Downloads/Transcoding slow](https://forums.plex.tv/t/downloads-transcoding-slow/897604)

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**Author:** [@johoja](https://forums.plex.tv/u/johoja)\
**Replies:** 2\
**Last updated:** [December 8, 2024, 12:09pm UTC](https://forums.plex.tv/t/downloads-transcoding-slow/897604 "2024-12-08T12:09:48Z")

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Server Version#: 1.41.3.9232 Player Version#:N/A I’m having a weird issue on the server, live transcoding works fine meaning when I watch a show/movie and its transcoding ‘live’ there are no issues. However, when I t…

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## [Incorrect Metadata](https://forums.plex.tv/t/incorrect-metadata/898171)

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**Author:** [@ro8979](https://forums.plex.tv/u/ro8979)\
**Replies:** 2\
**Last updated:** [December 8, 2024, 11:08am UTC](https://forums.plex.tv/t/incorrect-metadata/898171 "2024-12-08T11:08:31Z")

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I have set up Plex server on my QNAP TS 451+ so I can stream my own videos, music and pictures to my TV. I am getting some interesting results with metadata e.g. My home video called Xmas1.mp4 gets metadata that identi…

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## [Synology DSM 7.2.2-72803 -» Plex stopped working](https://forums.plex.tv/t/synology-dsm-7-2-2-72803-plex-stopped-working/887218)

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**Author:** [@apichler](https://forums.plex.tv/u/apichler)\
**Replies:** 7\
**Last updated:** [December 8, 2024, 6:00am UTC](https://forums.plex.tv/t/synology-dsm-7-2-2-72803-plex-stopped-working/887218 "2024-12-08T06:00:28Z")

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Hello All, I have upgraded my Synology DSM218 to version 7.2.2-72803 and Plex has stopped working. I can only Uninstall it, NAS restart did not help neither. I am running the latest available package, Plex Server Versio…

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## [Downloading latest version of plex media server from command line results in incorrect version](https://forums.plex.tv/t/downloading-latest-version-of-plex-media-server-from-command-line-results-in-incorrect-version/898212)

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**Author:** [@awhalesball](https://forums.plex.tv/u/awhalesball)\
**Replies:** 4\
**Last updated:** [December 8, 2024, 4:32am UTC](https://forums.plex.tv/t/downloading-latest-version-of-plex-media-server-from-command-line-results-in-incorrect-version/898212 "2024-12-08T04:32:41Z")

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I receive notifications of an update in the plex webapp. I typically download them via wget on my server and install them there. Occasionally, the incorrect version is downloaded when using the “latest” link from the bro…

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## [Plex Transcoder keeps crashing after changing quality (hw acceleration working)](https://forums.plex.tv/t/plex-transcoder-keeps-crashing-after-changing-quality-hw-acceleration-working/897147)

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**Author:** [@wou737](https://forums.plex.tv/u/wou737)\
**Replies:** 4\
**Last updated:** [December 8, 2024, 1:50am UTC](https://forums.plex.tv/t/plex-transcoder-keeps-crashing-after-changing-quality-hw-acceleration-working/897147 "2024-12-08T01:50:23Z")

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I’m at the latest non-beta plex media server version. I have re-installed my plex VM numerous times, so it’s a fresh install with only the plexmediaserver installed along with the appropriate NVIDIA drivers (for my GTX 1…

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## [PMS Auto-Scan Not Working Properly](https://forums.plex.tv/t/pms-auto-scan-not-working-properly/898204)

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**Author:** [@Pyrron](https://forums.plex.tv/u/Pyrron)\
**Replies:** 13\
**Last updated:** [December 7, 2024, 10:30pm UTC](https://forums.plex.tv/t/pms-auto-scan-not-working-properly/898204 "2024-12-07T22:30:21Z")

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Server Version#:latest Player Version#:latest I have been struggling with an issue for years: my PMS server is deployed on a Win11 machine, and the media files are stored on a network storage accessed via SMB. However,…

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## ["Database corruption" after update](https://forums.plex.tv/t/database-corruption-after-update/898147)

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**Author:** [@mavrc](https://forums.plex.tv/u/mavrc)\
**Replies:** 1\
**Last updated:** [December 7, 2024, 10:24pm UTC](https://forums.plex.tv/t/database-corruption-after-update/898147 "2024-12-07T22:24:28Z")

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Server Version#:v.1.41.2.9200 - 1.41.3.9276 I just tried to update Plex on my QNAP, and it behaved strangely - as in, showed as running in the App Center but wasn’t. (as in, no “Plex” in ps aux.) I tried updating to the…

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## [Problems with port forwarding and remote access](https://forums.plex.tv/t/problems-with-port-forwarding-and-remote-access/898087)

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**Author:** [@murdockdm](https://forums.plex.tv/u/murdockdm)\
**Replies:** 15\
**Last updated:** [December 7, 2024, 7:28pm UTC](https://forums.plex.tv/t/problems-with-port-forwarding-and-remote-access/898087 "2024-12-07T19:28:44Z")

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Server Version#: 1.41.2.9200 Player Version#: 4.141.0 \<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled\> I can’t seem to wrap my head around remote access and port f…

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## [Best way to create a PMS backup using Shield Pro 2019 and Windows PC](https://forums.plex.tv/t/best-way-to-create-a-pms-backup-using-shield-pro-2019-and-windows-pc/897711)

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**Author:** [@martintzonev](https://forums.plex.tv/u/martintzonev)\
**Replies:** 0\
**Last updated:** [December 2, 2024, 10:22pm UTC](https://forums.plex.tv/t/best-way-to-create-a-pms-backup-using-shield-pro-2019-and-windows-pc/897711 "2024-12-02T22:22:57Z")

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I suppose this is technically not something that is directly related to the Plex on the Shield but maybe there is enough associated knowledge available to the good people in here so here goes. I’m experiencing the issue…

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## [(DVR) How to adjust HW encoding settings for controlling DVR transcode output quality](https://forums.plex.tv/t/dvr-how-to-adjust-hw-encoding-settings-for-controlling-dvr-transcode-output-quality/898173)

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**Author:** [@dmanges](https://forums.plex.tv/u/dmanges)\
**Replies:** 2\
**Last updated:** [December 7, 2024, 3:35pm UTC](https://forums.plex.tv/t/dvr-how-to-adjust-hw-encoding-settings-for-controlling-dvr-transcode-output-quality/898173 "2024-12-07T15:35:23Z")

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Server Version#: 1.41.2.9200 Player Version#: iOS 8.43 PMS Ver. 1.41.2.9092 states: (DVR) Added additional HW encoding settings for controlling DVR transcode output quality and file size (PM-2169) I’ve looked throug…

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## [Mac mini m4](https://forums.plex.tv/t/mac-mini-m4/894829)

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**Author:** [@Supreme-Overlords](https://forums.plex.tv/u/Supreme-Overlords)\
**Replies:** 21\
**Last updated:** [December 7, 2024, 2:33pm UTC](https://forums.plex.tv/t/mac-mini-m4/894829 "2024-12-07T14:33:54Z")

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Server Version#: Player Version#: \<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled\> I’m thinking of getting the new Mac Mini M4, putting Plex on it and pointing it …

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## [Need help install not working I am locked out of my server](https://forums.plex.tv/t/need-help-install-not-working-i-am-locked-out-of-my-server/898151)

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**Author:** [@zaloog](https://forums.plex.tv/u/zaloog)\
**Replies:** 0\
**Last updated:** [December 7, 2024, 5:26am UTC](https://forums.plex.tv/t/need-help-install-not-working-i-am-locked-out-of-my-server/898151 "2024-12-07T05:26:35Z")

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Hello, I have had plex up and running for a long time, but I just did a fresh install of windows 11 for other reasons and I cannot get plex working on this computer now. I have tried doing a clean install several times …

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## [How can I tell if the Plex Server is using Hardware Transcoding?](https://forums.plex.tv/t/how-can-i-tell-if-the-plex-server-is-using-hardware-transcoding/898136)

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**Author:** [@kc2npu](https://forums.plex.tv/u/kc2npu)\
**Replies:** 3\
**Last updated:** [December 7, 2024, 4:55am UTC](https://forums.plex.tv/t/how-can-i-tell-if-the-plex-server-is-using-hardware-transcoding/898136 "2024-12-07T04:55:19Z")

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Server Version#: Version 1.41.2.9200 Up to date Player Version#: How can I tell if the Plex Server is really using my Plex Pass’ Hardware acceleration to help with transcoding? I am on a Synology DS418play

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## [Sunny is recognized as It's always sunny in philly](https://forums.plex.tv/t/sunny-is-recognized-as-its-always-sunny-in-philly/898114)

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**Author:** [@sandrotosi](https://forums.plex.tv/u/sandrotosi)\
**Replies:** 4\
**Last updated:** [December 7, 2024, 4:44am UTC](https://forums.plex.tv/t/sunny-is-recognized-as-its-always-sunny-in-philly/898114 "2024-12-07T04:44:57Z")

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Server Version#:1.41.2.9200 Player Version#:n/a Sunny - TheTVDB.com is actually recognized as It's Always Sunny in Philadelphia - TheTVDB.com , please fix

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## [Cannot delete a label from a film](https://forums.plex.tv/t/cannot-delete-a-label-from-a-film/897965)

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**Author:** [@Derek\_cde](https://forums.plex.tv/u/Derek_cde)\
**Replies:** 4\
**Last updated:** [December 6, 2024, 10:30pm UTC](https://forums.plex.tv/t/cannot-delete-a-label-from-a-film/897965 "2024-12-06T22:30:26Z")

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Server Version#: 1.41.2.9200 Player Version#: All I have labels that I can’t remove from films. Using the plex interface, I modify the film file, remove the labels, validate but when I reopen the labels are back. My K…

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## [Plex Media Server will not open](https://forums.plex.tv/t/plex-media-server-will-not-open/897239)

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**Author:** [@stuar418](https://forums.plex.tv/u/stuar418)\
**Replies:** 4\
**Last updated:** [December 6, 2024, 9:51pm UTC](https://forums.plex.tv/t/plex-media-server-will-not-open/897239 "2024-12-06T21:51:20Z")

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Server Version#: 1.41.2.9200-c6bbc1b53 Player Version#: Do Not Know. I loaded Plex Media Server last week and was able to see my Media last week. I have been unable to open the Plex Media Server app nor do I see my Me…

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## [Video thumbnails are upside down in photo library](https://forums.plex.tv/t/video-thumbnails-are-upside-down-in-photo-library/898115)

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**Author:** [@macromark](https://forums.plex.tv/u/macromark)\
**Replies:** 0\
**Last updated:** [December 6, 2024, 9:26pm UTC](https://forums.plex.tv/t/video-thumbnails-are-upside-down-in-photo-library/898115 "2024-12-06T21:26:46Z")

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Server Version#: 1.41.2.9200 Player Version#: v.1.84.1.4069-ff740b6d I have quite a few phone videos (in landscape mode) where the video plays correctly but the Plex-created thumbnails are upside down. This is true for…

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## [PLEX Server doesn't give Location info](https://forums.plex.tv/t/plex-server-doesnt-give-location-info/898109)

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**Author:** [@Rickt1962](https://forums.plex.tv/u/Rickt1962)\
**Replies:** 0\
**Last updated:** [December 6, 2024, 8:54pm UTC](https://forums.plex.tv/t/plex-server-doesnt-give-location-info/898109 "2024-12-06T20:54:40Z")

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Server Version#:Latest Windows 11 beta Player Version#: \<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled\> How come DASH on Android shows me locations of users locat…

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## [No Lyrics For Music](https://forums.plex.tv/t/no-lyrics-for-music/898105)

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**Author:** [@rOOb85](https://forums.plex.tv/u/rOOb85)\
**Replies:** 0\
**Last updated:** [December 6, 2024, 8:35pm UTC](https://forums.plex.tv/t/no-lyrics-for-music/898105 "2024-12-06T20:35:19Z")

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Server Version#: 4.140.0 Player Version#: PlexAMP v4.11.2 on iOS 17 and iOS 18 OS: AlmaLinux 9.5(AlmaLinux is a RHEL Clone) Hardware: RaspberryPi 5 8GB PlexPass: Yes, current PlexPass subscriber I’m looking to setup…

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